Playzee UK Review
18+ | New players only. Min Dep £20 Max Bonus Bet £5 Offer: 100% of 1st deposit up to £300 + 100 Zee Spins on Starburst (first 10 credited on 1st deposit; rest credited at 07:00GMT at 10/day) + 500 Zee Points. Spins expire after 23:59GMT on day they’re credited. Winnings from each 10 spins capped at £50 & credited as bonus. Bonus funds expire after 30 days, are separate to Cash funds, & subject to 35x wagering of bonus + deposit amounts. Affordability checks apply Full Terms Apply. | Please Play Responsibly. | GamblingTherapy.org
18+ | Gamble responsibly | GambleAware.org | Full T&C’s apply- £300 casino bonus available
- PayPal accepted for UK players
- 2500+ slots & games
- 24/7 customer support
- High wagering (deposit + bonus)
- Pay by phone deposit method removed
- Spins given in batches
Is Playzee legit?
Playzee Casino is legit and safe for UK players to join. The site’s owner White Hat Gaming is licensed by the UK Gambling Commission. This licence allows them to legally operate Playzee in Great Britain, like all the UK online casinos listed.
Playzee is a good UK online casino overall with the main positives being:
- Big bonus up to £300
- 2500 slots & games library
- Range of popular payment methods
Playzee casino bonus
All new players from the UK can get the following deposit bonus at Playzee Casino:
- 100% up to £300
- 100 Zee Spins
British players will be able to get a decent amount of extra bonus money if they want – which is good to see.
Bonus terms & wagering
18+ | New players only. Min Dep £20 Max Bonus Bet £5 Offer: 100% of 1st deposit up to £300 + 100 Zee Spins on Starburst (first 10 credited on 1st deposit; rest credited at 07:00GMT at 10/day) + 500 Zee Points. Spins expire after 23:59GMT on day they’re credited. Winnings from each 10 spins capped at £50 & credited as bonus. Bonus funds expire after 30 days, are separate to Cash funds, & subject to 35x wagering of bonus + deposit amounts. Affordability checks apply Full Terms Apply. | Please Play Responsibly. | GamblingTherapy.orgT&C's apply
For our online casino reviews UK, we make sure to check the terms and conditions of the bonus to see if they are fair and reasonable. In this case, Playzee Casino’s bonus terms and conditions have good and bad parts.
You can use whatever deposit method you want to trigger the bonus. Some casinos exclude certain payment options – but not here. For example, Playzee is one of the few PayPal casinos in the UK that offers a bonus when using this method. This is very good as PayPal is very popular with British players.
However, the wagering requirement of x35 applies to both the deposit and bonus amount. This is very disappointing as it means you need to wager the bonus many times before it’s converted into real money that you can withdraw.
If you do take up this offer, your cash balance will be used to place any bets first. If you win then you can decide to withdraw and forfeit any bonus money. Whereas if you lose then the bonus money acts as a second chance to win.
However, due to the high wagering requirements, this part of our Playzee Casino review is mixed overall.
Free spins
At Playzee Casino UK, players can get Zee Spins. These work in the same way as free spins – allowing you to spin a slot machine without using your own money to bet.
At the time of this Playzee Casino review, the spins had the following terms:
- Available for the Starburst slot only
- Given in batches of 10 per day
- Max win of £50 from each batch
Deposit methods
You can use the following payment methods to deposit at Playzee Casino in the UK:
- Visa
- MasterCard
- PayPal
- Trustly
- MuchBetter
- Apple Pay
- Paysafecard
- Revolut
- Wise
- Skrill
- Neteller
- Manual Bank Transfer
This part of our Playzee Casino review is pretty good.
It’s very important to see PayPal available here as it’s widely used by British players. PayPal is also very selective about which gambling sites they work with – so this is an extra bit of credibility for Playzee.
Aside from that, this site has many other popular options. For example, they are an online casino that accepts Trustly which is a good addition. Trustly lets you deposit instantly from your online banking and many players are starting to use it. You can also use a variety of debit cards and other e-wallets.
The one downside is that you can no longer deposit using your phone bill via Boku. This is slightly disappointing as a portion of players prefer to use this option as it’s quick and simple. You will need to select an alternative pay by phone bill casino with Boku if you want to use it.
But overall, there’s a wide variety of payment methods to choose from which is good to see.
Minimum deposit
The minimum deposit at Playzee Casino is £20. Although most other sites have a lower minimum deposit, being a £20 deposit casino isn’t too bad as it’s a reasonable amount.
You will not be charged any fees for making a payment. The money will be transferred to your player account instantly too – apart from manual bank transfer which can take longer to clear.
Playzee withdrawal times
The time it takes for you to receive a Playzee withdrawal is between a few hours and up to 6 working days on average. All withdrawal requests need to be approved first which Playzee will attempt to do by the following working day. However, if extra verification documents are requested then this may cause a delay.
Your payout will then be delivered according to which method you use. Here are the average waiting times:
- PayPal – Instant
- MuchBetter – Instant
- Skrill – Instant
- Neteller – Instant
- Trustly – Instant
- Apple Pay – 3 to 5 working days
- Manual Bank Transfer – 3 to 5 working days
We recommend choosing one of the instant options to get access to your winnings as quickly as possible. However, keep in mind that you can only withdraw using a method you’ve previously used to deposit.
It’s strange to see that you cannot withdraw using debit card despite being able to use one to deposit. Pretty much every other casino pays out to debit cards so this is disappointing.
At the very least, Playzee is a casino with bank transfer so you will always be able to request a withdrawal this way by supplying your details.
Playzee withdrawal reviews
We’ve had a few players writing negative Playzee withdrawal reviews. They are usually about the approval process taking too long.
As stated in their terms and conditions, withdrawals will not be processed until verification checks are complete, payments have been confirmed, and the player has complied with other terms and conditions set. It is this section that often causes delays – especially verification.
However, we’ve noted that the approval times are far behind those at fast payout casinos UK. These sites often approve the same day (unless verification checks or anything else is needed). So we hope to see this improve in future.
Minimum withdrawal
The minimum withdrawal amount at Playzee Casino is £10 which applies to all payout methods.
No fees are charged so you receive everything in full.
Slots & games
There are 2500+ slots and games available at Playzee Casino UK for you to play. This is an impressive library with only a few other sites having a similar number.
To help find a game to play, you can use the useful filter options as shown in the image above. This allows you to see games by provider, type, popularity, or other criteria. You can also search directly for a game if you prefer.
One of the reasons why they have such a big library is because they’ve partnered with a range of leading software providers like:
- Pragmatic Play
- Play’n GO
- Eyecon
- NetEnt
- Microgaming
- Nolimit City
- & many more
They’ve also partnered with smaller providers like SYNOT Games. This means they can offer games that few other sites have.
All these software providers release new games regularly too so this library is always expanding.
Overall, this is a very positive part of our Playzee review.
Live casino
If you like to play with a real dealer then there are 50+ live casino games available at Playzee in the UK. This includes:
- Roulette
- Blackjack
- Game Shows
- Baccarat
- Sic-bo
- & more
These live games are provided by Evolution Gaming, NetEnt, Pragmatic Play, and Authentic Gaming. All of these are popular in Great Britain.
Mobile & interface
We mostly used our mobile when doing this Playzee Casino review. We were happy to see that the interface of Playzee’s site works nicely on smaller devices as the design automatically adapts to the screen size. We found it easy to navigate around the site using the various buttons and menu bars.
Pretty much all of the features are the same on mobile as they are on desktop. This includes bonuses, payment methods, plus most slots and games. There might be a handful of games that can’t be played on mobile. But this isn’t Playzee’s fault as these games were created many years ago and just aren’t compatible with mobiles. This only affects a tiny portion of the game library too.
There is no dedicated Playzee Casino app at the moment. Instead, you can just use your device’s web browser to access the site and play.
Verification
Playzee Casino must verify the identity of their UK players before allowing them to gamble. This is a requirement of their UK licence which all British gambling sites must follow.
It’s possible that you’ll benefit from a no verification casino UK experience. That’s because Playzee try to verify you automatically. They do this by trying to match the information you provide when signing up with available databases. If this works then you can start to play straight away.
But if it doesn’t work then you’ll need to verify your account manually. This will probably mean sending ID documents and other information. This documentation can include:
- An ID document to verify your identity and age
- A utility bills (or something like it) to verify your address
- Photo or screenshot of your deposit method to verify your payment
Once your documents have been received, Playzee will attempt to verify your identity as soon as possible. Usually this takes 24 hours or less. However, make sure to upload clear and recent copies of documents to help speed things up.
Customer support
If you ever need any help then there are various customer support options at Playzee Casino UK. On their contact page, they have a small list of FAQs and a link to their Help Centre which contains more FAQs. We recommend starting here to see if you can find a quick answer to your problem.
However, if you need to speak to an agent then you can do so via:
- Live chat
We recommend using the live chat option as Playzee’s support agents are available 24/7 so you can speak to someone in real time. However, the email option exists too if you prefer. They usually reply to emails within a few days.
Overall, the customer support here is pretty good.
Playzee UK summary
We think Playzee Casino is a pretty decent site with some good features.
They have a huge range of slots and games from several top-quality providers. New games are also released regularly so there’s always something different to try.
You can use a range of popular payment methods to make deposits into your account – such as PayPal, Trustly, and many more. Everything works nicely on mobile devices too.
A few improvements could still be made. For example, we want to see the high wagering requirements reduced to a more reasonable amount. The time it takes to approve withdrawals could also be improved.
But overall, we’ve listed them within our list of top 20 online casinos UK at the moment and recommend them for British players.
If you do decide to check them out, make sure to add to our Playzee Casino reviews from fellow players to let us know what you think.
When I first joined playzee it was amazing, bonuses all the time including free spins. Withdrawals would take ten minutes and the funds would be in your bank.
But then they kept putting my account under review 3 times in a row, this took over 28 days to complete one review. Then I got my bonuses back for all of half a day then they put my account under review again, another 28 days passed and guess what they put it under review again. It’s been 4 months and not a single bonus and I can’t even claim my zee points I have earned.
Still I stuck by playzee because of its amazing speed with withdrawals. I had a lucky weekend and won over 2k, but since I won that every time I withdraw even as little as £10 it’s under review, taking over 24 hours to reach my account. I asked support if they could contact the relevant department and find out why this is happening every time now, they said they can’t so no help whatsoever, they copy and paste the same thing every time which is so annoying and frustrating.
It seems that my loyalty to playzee is worthless to them. I have been with them for over 2 years and I play every week but if this is not sorted soon I will close my account. Really let down by them.
[Username hidden]
Hi Lewis,
Thanks a lot for getting in touch with us about Playzee Casino UK.
All UK online casinos are required to check withdrawal requests before processing them. This can take a while to complete in some cases – and unfortunately, there’s no exact pattern as to when it might happen.
We recommend keeping in contact with customer support about any updates once you’ve made a withdrawal request.
Regards,
Casino Professor Team
I joined recently, and won some money. Played a bit and got higher membership level. Promising quicker payouts.
Then I made a withdrawal request, got a mail saying 24 hours and 0 minutes, as my level indicated, for the pending period. Great.
But after 30 hours, nothing happened, so I went on chat. First they claimed some problem.
Next day they claimed 48 hours, workdays, and that my mail was a “general” mail.
Eventually, after 4 days, my request was approved, and I got another mail saying 10 workdays for my money to arrive at my bank account.
As they seems to only work 5 hours a day, I may have my money in 40-50 days.
When confronted with this, they tried first to divert my conversation into something totally different.
Then they told me to accept additional time.
The year has just begun, but my money may not arrive until next year……If ever…….
So, if you have all the time in the world, this might be the casino for you.
Hi Per,
Thanks for leaving us your Playzee Casino withdrawal review.
For some withdrawals, Playzee may require additional time to check that everything is okay. This is in line with their gambling licence requirements. It’s good to hear that yours has now been approved!
Unfortunately, withdrawals via bank transfer can then take several days – as indicated. But hopefully you manage to receive yours soon.
Congratulations on your win – and we wish you all the best in future.
Casino Professor Team
I join this site and enjoyed playing i made many deposit along with withdrawal, somehow my withdrawal was pending but seems ro be disappearing.i then contacted them and was told than my bank account was not approved for my withdrawal funds,I then had to let them know how much was pending, unfortunately the amount the said i had pending was wrong,my funds was then returned back to the gaming site and I did another withdrawal along with a self exclusion, well am still waiting for my withdrawal funds..its a nice site to play but to received your winnings is challenging.
Hi Michelle,
Thanks a lot for getting in touch with us about Playzee.
We’re sorry to hear you’ve had issues making a withdrawal. Getting withdrawals can take a bit longer sometimes due to verification processes. Were you able to select a valid withrawal method the second time?
Please let us know if you continue to have problems.
Regards,
Casino Professor Team
Proceed with caution
I am one of the fortunate people that has never had a major issue with any of the gaming sites and I have enjoyed playing on line for many years. Unfortunately this came to an end last weekend with PlayZeee. The platform has a small a selection of games I recognised and the site is relatively easy to navigate. I was not pleased to see they did not have an Age of Gods game as I am a big fan of the series.
I deposited using the match bonus and proceeded to play. The bonus wasn’t matched so I started to get concerned. I decided to take a break withdraw my money and look PlayZee up over dinner.
After a quick search PlayZee appeared to be legitimate so I felt confident to carry on playing and reversed my withdrawal. In hindsight I should have dug a little deeper but I was naive and in a hurry to enjoy my night!
I should have seen the warning flags when I went to withdraw my money. As the withdrawal will not be processed until after 48 hours and you have the option to reverse your withdrawal within that time period. I normally deposit using PayPal and usually receive my money within a few hours on other sites. Which is nice as you are not forced to stick to a certain site and have the option to play the same site again or play somewhere else.
I continued to play but a good few hours later the deposit was
still not matched. I wanted to deposit again but was cautious so I contacted customer service through live chat.
Customer service were quick to respond and asked for quite a few security details which I was impressed by. I explained my situation and was advised that I was not eligible for my bonus as I had reversed my withdrawal! They than spammed the chat with cut and pastes of their terms and conditions. I went into panic fearing I had been scammed and asked to have my account closed down immediately, to which they obliged.
I sent an email to the complaints team politely asking them to rectify the matter. I received an automated response and did not hear back from them despite sending a follow up email.
I contacted customer support through chat and their blunt reply was “ You need to wait for feedback from the complaints team, they will reply accordingly”.
Despite burning through my first deposit I did enjoy playing on their platform and I would have placed another deposit, fortunately I did not. I know that people tend to complain when something goes wrong and rarely give praise when something is done well. I have been guilty of this, going forward I will write about my positive experiences on other platforms and luckily there have been many.
In my opinion it’s a real shame that a company would operate in this way. It gives the industry a bad name and is not fair to the customers who enjoy playing or the competitors that offer a good service.
If after reading this you still want to give PlayZee a go. My advice would be to proceed with caution and start with a small deposit. I would hate for someone else to go through this experience.
Hi,
Thanks for leaving your review of Playzee Casino.
The UK bonus at Playzee is forfeitable, which means that British players will use their cash balance to bet first. If no cash is available, they will then be able to play with their bonus balance on any eligible games. Therefore, this bonus acts as a second chance if players lose their first deposit. Unfortunately, the terms do state that if a cash withdrawal is made then the bonus will be revoked.
The complaints team should be able to explain more about your exact activity on the site from their email.
We hope you have a better experience in future.
Regards,
Casino Professor Team
I done 4x Depo and no Win After !!! Shame !!!!Scammers Casino !!!!!!!!! This Web should by BAN By Commision of Gambling !!!!!!
Hi,
We’re sorry to hear you’ve not had much luck at Playzee Casino. Unfortunately, this can happen at online casinos.
We hope you have better luck next time.
Regards,
Casino Professor Team
This site is a complete joke….signed up a few nights ago and deposited and received the same in bonus. Was really lucky on 1 particular slot but was using bonus money which i knew i wouldnt be able to withdraw so kept playing and upped my stake to use up said bonuses. My internet was playing up that night and I got booted out so signed back in only to find that my account was now showing my winning in my cash balance and not my bonus balance so i requested a withdrawl off £1000. It said withdrawl would sit in pending for 48hrs (which is fair i suppose) so the next day I contacted them and sent all required ID to try and speed the process up. This afternoon i received an email from them saying that “my account has been found to be in breach of clause 13 of our Significant Promotion Terms & Conditions”… in short meaning the max bet for any bonus funds is limited to £5 go over that and the funds are removed from your account, therefor me withdrawl had been cancelled and winnings had been confiscated and my deposit had been credited to my account (£230 in total as had played over a few days but left my withdrawl where it was). I contacted Live Chat as I couldnt find that clause anywhere on the website and Promo terms & conditions only went up to clause 8.5 not 13 as stated in email. The person I spoke to (Mike) couldnt find that clause and kept sending me the wrong links so in the end he told me to email support, I did and am still waiting a reply from them. Ok I wasnt happy about it all but thought I will just withdraw my deposit and steer clear of this site in future, so i set up another withdrawl for £200 but when I went to check tonight if it was still pending my account has been locked !!! again i contacted live chat to ask why and I was told by Travis that all withdrawls would go through no problem and my account had been locked as I was disputing my first withdrawl but to be honest after reading other reviews online regarding Playzee Casino tonight I am not holding out much hope of ever seeing my money again 🙁 …….please everyone steer clear of this site !!!
Hi Cols,
Sorry to hear you’ve had a bad experience at Playzee.
Unfortunately, a lot of casinos – including this one – don’t allow you to bet any more than £5 for each spin/round while completing the wagering requirements. We mention this above in the Bonus Terms section and also near the bonus itself at the top. The only surefire way to get around this is to play with a no wagering bonus instead where the winnings are paid out in cash (see our Best Casino Sites with No Wagering Requirements for more on this).
As for your pending withdrawal request, it can take a few days for your first one to go through. If you’re still having trouble in a few days then get in touch with us and we’ll look into it further.
We hope you have a better playing experience next time.
Best regards,
Casino Professor Team
DO NOT deposit here. I joined and deposited. They blocked my account even though I’ve sent in numerous forms of ID and card deposit proof. They stole my money and won’t reply to emails. STAY AWAY
Hi John,
Please could you send an email to [email protected] with your Playzee username and explain exactly what happened?
We’ll then get in touch with them ourselves to see how we can help.
Regards,
Casino Professor Team
Not to recommend. You will have the feeling to be cheated. I am wondering if they really redirect to the server og game providers or the games are fake.
Hi Robert,
Sorry to hear that you’ve not enjoyed playing at Playzee Casino.
In terms of the games, Playzee is run using the White Hat Gaming platform which is approved to offer games under their UKGC licence. This platform has integrated directly with the developers so that the games are taken from the developers’ servers to ensure no foul play.
We hope you enjoy a better experience soon, but let us know if you run into any other issues while playing here.
Casino Professor Team
Created an account here on 9th november and had quite a mixed time. Managed to win £130 on my first night and got the money fast becoz of paypal. Since deposited about 50 quid but lost it all with only a few wins. Games are decent and it seems a good casino but hoping my luck hasnt run out!
Sarah
Hey Sarah,
Thanks a lot for leaving your review of Playzee Casino.
We’re glad to hear you’re (mostly) having a good time there. Hopefully, you manage to turn your luck around soon!
Casino Professor Team
Got attracted to the £300 bonus at playzee casino but as you say the wagering is too high. So decided to skip it. GREAT DECISION!!
Managed to get a couple of big lines within the first deposit and was up £450 so cashed out. Cheers playzee!
Greetings, Johny!
It’s great to hear that you enjoyed your time at Playzee Casino – and congratulations on the big win.
We hope your lucky run continues!
Regards,
Professor
Not good casino.. maybe my fault deposit 55€ and get 110€ bonus get win 800€ after withraw they block my account and dont pay my winnings bcs i have played their another casino.. so i dont recommended this casini
Hey Teemu,
Thanks a lot for giving us your own Playzee Casino review – although we’re sad to see it wasn’t a good one!
Yep, unfortunately the high wagering requirements make this bonus tricky due to the deposit + bonus clause. Hopefully, they decide to amend this soon.
We hope you have better experiences in future!
Regards,
Professor
Stay clear of this casino – signed up, used their bonus and went through all their wagering. Came out with 216 pounds which I attempted to withdraw and they blocked my account and kept the money. I will be reporting them
Hey Stephen,
Thanks for getting in touch.
Please could you send an email to [email protected] with your Playzee username?
We’ll then ask them about it directly to see what the issue is.
Regards,
Casino Professor Team