Duelz Casino review
- No Deposit Bonus
- -
- First Deposit Bonus
- 100% up to £100 + 100 FS
*Duelz Casino Review Update* – As of May 2021, Duelz Casino UK has finally started accepting players from Great Britain – with a match bonus for new sign-ups. Read our full Duelz Casino review to know what to expect.
Duelz Casino is an online casino operated by SuprNation. Duelz Casino was launched in 2018 in several countries, but it took until 2021 for Duelz Casino UK to go live. Parts of this site are very different from other new online casinos in the UK. Very rarely do we see unique features these days so Duelz is a sure bet for something different. Make sure to read our entire Duelz Casino review – updated for February 2023 – as we cover their site – along with Duelz Casino reviews direct from our readers at the end.
Duelz Casino review at a glance:
Pros ✔
- NEW: Deposit fees removed in 2022 for Visa and Mastercard
- TESTED: Our payout approved and received in under 5 minutes
- Dedicated Duelz match bonus in UK
- Compete in slot battles versus other players
- PayPal payments
- 1000+ slots and games from many providers
- One of our best online casino reviews UK
Cons ✘
- High wagering & other unfavourable terms for the match bonus
- Few promotions for existing players
Duelz casino verification
Every UK player must complete Duelz’s online casino verification. All of our top 50 online casinos are required to verify their players So it’s not just Duelz.
Verifying is easy to do but may require a few documents and a bit of patience. But there’s no way around it as verification is a requirement for all sites that legally operate in Great Britain.
First, you need to create a new account. Make sure to enter the correct information in the signup form.
Duelz is a potential no verification casino UK. This is when you are automatically identified without ID documents being needed. They try to do this by matching the information you provide in the sign-up form with a variety of databases. We were lucky enough for this to happen when we registered.
However, getting verified automatically does not always work. In that case, you will likely need to send in documentation to complete the verification. This may include copies of:
- ID documents (for your name and age)
- Utility bill (or another official letter confirming your address)
- Proof of payment (could be a photo of your card or screenshot of e-wallet)
Duelz Casino will try to verify the documentation as quickly as possible so you can start to play. However, we advise you to send up-to-date and clear copies of documents to try and speed this process up.
You will then be notified once your account has been approved. For example, we were shown this message:
Duelz match bonus
New UK casino players can get the following casino deposit bonus at Duelz:
- 100% up to £100 + 100 free spins
This is a classic offer in Great Britain, with many other sites offering a 100 deposit bonus. Just make sure to read the terms and conditions.
At the time of writing, UK players cannot get a Duelz Casino no deposit bonus.
Bonus terms & wagering
18+ new players only. Min deposit: £20. Max £100 bonus. Max bet with active bonus: £2. Wagering required 100% match bonus: 30x deposit + bonus. Max win from welcome bonus: £500. 100 Free Spins are given out 20 per day on Book of Dead for 5 days in a row. Max Free Spins winnings: £100. Free Spins winnings credited as bonus money with 45x wagering & 3 days expiry. Deposit bonus & Free Spins wins are forfeited 30 days after bonus is credited if the wagering is not met. Game weighting and restrictions apply. Play Responsibly. www.begambleaware.org
The wagering requirements of Duelz Casino’s match bonus are pretty high. That’s because they apply to both the deposit + bonus. Here’s an example:
- If you deposit £50 then you’ll get £50 bonus money
- The wagering requirement applies to both these (£50 + £50 = £100).
- So the wagering requirement would £100 x 30 = £3000.
Why is this bad? Because most casinos only apply the wagering to the bonus money (which would be £50 x 30 = £1500). So in this example, you effectively need to bet double the amount to turn the bonus money into real money. The maximum amount you can win from the deposit offer is £500 too. Anything you win above this amount will be forfeited.
The free spins also have wagering which is a surprise. SuprNation’s other online casinos have removed wagering from their free spins – but not here. Unfortunately, this means Duelz has not been added to our list of best casino sites no wagering requirements. The maximum amount you can win from the free spins is £100 too.
One last problem? There’s a maximum bet of £2 when using any bonus money from either offer. This is poor as most other casinos allow you to bet at least £5.
One good thing was that Duelz at least provides you with a wagering calculator. So you can see exactly how much you’ve wagered instead of working it out yourself. Here’s an example:
Overall, the bonus terms and wagering is one of the worst aspects of our Duelz Casino review.
But when conducting this Duelz Casino review, we took their bonus – and won with it!
As you can see, the screenshot above shows us at 98% completion of the wagering. A few minutes later we managed to complete them in full, leaving £153.78 in our account:
So although we don’t think the terms are good at all, we just happened to be very lucky to beat them.
Duelz casino bonus code
N/A – There are no bonus codes for Duelz Casino at the time of writing. Simply select the offer above when making a first deposit.
Duelz casino free spins
Just like most free spins, you are only allowed to play a certain slot game with them. At the moment, you can use Duelz Casino’s free spins to play Book of Dead.
Promotions for existing players
There aren’t many standalone promotions for existing players at Duelz Casino.
However, you will be able to compete in Duels against other players. These are basically slot battles where you play a slot machine and earn points. If you win a slot battle then you will be given starts and trophies. You can use these to unlock casino bonuses like extra bonus money or spins.
Deposit methods
Duelz Casino UK has the following deposit methods for British players:
| Deposit method | Minimum deposit | Fee |
|---|---|---|
| Visa/MasterCard | £20 | None |
| PayPal | £20 | None |
| Trustly | £10 | None |
| Skrill/Neteller | £20 | None |
| MuchBetter/Ecopayz | £20 | None |
| Paysafecard | £20 | None |
Duelz Casino UK launched as a PayPal casino. British players are big fans of PayPal in general, so it’s great that they could start to use it straight away. British players also like to use MuchBetter. So it was great to see Duelz becoming a MuchBetter casino too.
Visa & Mastercard deposit fees
When conducting a Duelz Casino review update in 2022, we were very happy to see that deposit fees for Visa and Mastercard have been removed.
We’ve been calling for these unnecessary charges to end for a long time – so it’s great to see that finally happen. We can now recommend Duelz as a Visa casino UK and a Mastercard casino UK.
Minimum deposit
The minimum deposit at Duelz Casino is £10 or £20. It depends on which method you use.
You can deposit as low as £10 when using them as a Trustly casino UK. For all other methods, the minimum amount is £20.
Duelz Casino withdrawal times
The withdrawal times at Duelz Casino vary from instant up to 4 working days, after the payout has been approved. We were lucky enough to get a very fast payout as we will talk about below. But the first step is for Duelz to approve your withdrawal.
It’s important to know that all withdrawals must be approved before they are processed. Their payments team try to do this as quickly as possible. But if extra verification documents are asked for then this can cause a delay. Unfortunately, there’s no set timeframe either so you just need to wait.
Once approval has been confirmed, the time it takes to receive the payout depends on which of Duelz’ withdrawal methods you used:
| Payout method | Withdrawal time | Minimum amount |
|---|---|---|
| PayPal | Instant | £20 |
| Trustly | Instant | £20 |
| Skrill/Neteller | Instant | £20 |
| MuchBetter/Ecopayz | Instant | £20 |
| Visa/MasterCard | 2-4 bank days | £20 |
Usually, you can only withdraw using a method that you’ve previously used to deposit. So it’s worth keeping this in mind when deciding which service to pay with – as it can impact receiving money later down the line.
In our case, we deposited via PayPal. So we requested a payout of the bonus we won above using the same method. Our request was granted at 07:55, as shown below:
Our payout was approved in a matter of minutes. It was then sent via PayPal, reaching our account at 07:59, as shown below:
In total, it took just 4 minutes to request and receive this payout. This is incredibly quick and well on par with the fast payout casinos UK currently available. We were also able to do all this without any extra verification being needed. So Duelz also happens to be one of our best casinos online to withdraw without sending any documents.
But remember that each withdrawal request is different – so this is not guaranteed to work for you. In fact, it’s not guaranteed to work for us, as we may be asked for extra documents in future. So don’t rely on these speeds. Just take it as a bonus if it happens.
The minimum withdrawal amount is £20 for all methods. This is the one slight drawback of this part of our Duelz Casino review. Because most others allow withdrawals less – usually £10.
Slots & games
Duelz Casino UK have 1000+ slots and games that you can play. This number continues to increase each week too as new games are released.
Duelz Casino have partnered with some of the best game providers – like NetEnt, Play’n GO, Quickspin, Microgaming, and more. We hope to see more developers added over time to increase their game library even further.
Most of the 600+ games are slots. However, you can also play table games, live casino, video poker, jackpots, classic slots, and more.
Mobile casino
You will have no problem playing at Duelz Casino mobile using your smartphone or tablet.
There’s no Duelz Casino app to download. Just use your device’s browser to access the site which will automatically adapt to your screen as you can see below
Pretty much all of the features found on desktop will be available on mobile.
There may be a handful of games that cannot be played on mobile though due to them using old technology. However, the vast majority of the game library will be playable – including all new releases.
Is Duelz Casino legit?
Duelz Casino is owned by SuprNation. They are a very experienced gaming operator which runs two other popular online casinos in the UK:
- Voodoo Dreams (see our Voodoo Dreams Casino review)
- NYspins (see our NYspins Casino review)
Duelz Casino is licenced by the UK Gambling Commission (UKGC). This allows them to legally operate within Great Britain. At the time of this Duelz Casino review, there were no recorded sanctions on Duelz’s UKGC licence either.
Duelz and SuprNation’s other brands operate as independent casinos UK. This means that all these sites running on their own platform. This makes it easier to create special features for players for a unique experience. This is shown with the Duels feature that we covered earlier.
Customer support
If you ever have a problem while playing, you can contact Duelz Casino UK’s customer support team using the following methods:
- Live chat
You can contact live chat 24/7. Emails are generally responded too within a few days.
At the time of our Duelz Casino review, they did not have a telephone number for customer support. However, very few casinos have this. They also don’t have an FAQ section which should really be provided.
Duelz Casino review summary
It’s very hard to find a unique online casino in the UK today, but that’s exactly what Duelz is.
You can take part in slots battles against other players to try and get bonuses and rewards. The more you win, the more you climb the leaderboard. Bigger and better bonuses and rewards will be made available the higher you climb.
There’s a good selection of slots and games on offer too. PayPal payments are also a nice addition.
Of course, the match bonus terms could be improved, and it can take a while for some withdrawals to be approved. But overall this is something very different than you’ll usually find at online casino sites.
If you do decide to play, make sure to add to our Duelz Casino reviews from readers on this page.
Casino Professor Team
All these bad reviews I read about Duelz really worried me. I had a big win pending and assumed I’d be given the run around to verify my identity, and receive my withdrawal.
In my case it was verified and paid out the same day within a few hours of requesting the withdrawal.. an excellent site that I’d recommend to friends and family.
Thank you Duelz, a very happy customer 😊
Hi,
We’re glad to hear that you’ve had an enjoyable experience at Duelz Casino UK.
Of course, it’s always possible that verification takes time to complete – but it’s good to know that yours was sorted out quickly.
Thanks for leaving your review – and congratulations on your win!
Regards,
Casino Professor Team
I have frequently deposited and also withdrawn a few times with Duelz. I thought it was the best casino! I withdrew £200 and £300 in July and they were both almost immediate and I was very satisfied.
On 4th August I tried to withdraw £2400 which was pending approval. After a few days I enquired and was told it was pending due to the size of the withdrawal and would be completed ASAP. I continued to deposit and play. I then received an email saying my passport had just expired and as my account was no longer verified I would need to send in valid documents etc.
I explained that my passport was being renewed but may take up to 6 weeks so was there another way for me to verify. After weeks of back and forth – slow response times. Me sending documents and them asking for another different one on top of all the other verified ones each time, instead of asking all at once. They then eventually informed me that the only documents they needed was a valid ID in which they sent me a link to a citizen card site – I purchased this card and it arrived – I sent it to Duelz and the process of sending documents started all over again! At last I had sent them all in and they were all valid according to the customer support! Yesterday I was told that my account had been verified and that they would be processing my withdrawal ASAP. Today I received £10 and was told that my £2390 was being forfeited due to me violating the terms and conditions! A very vague paragraph copied from their terms – about failing to notice and report an incomplete game! I was unaware that I did this, and didn’t win my money from an incomplete game! As seen in my gaming history.
2 transactions from today are on my account history
£10 – withdrawal approved
£2390 – withdrawal approved
My account is still working, I have just been sent an email with bonus spins – which worked also.
I have however had no response via email to my confusion, no explanation of what happened. And would like to know where my withdrawal has gone – cause it certainly wasn’t to me!
Hi Gen,
Thanks for getting in touch with us.
Sorry to hear you’re having withdrawal problems at Duelz Casino.
Unfortunately, we do not have access to your account so we cannot check this ourselves.
We recommend getting in touch with their live chat team. They should be able to provide more information about your withdrawal’s status.
We hope everything gets sorted out as quickly as possible.
Regards,
Casino Professor Team
Oh my god the same has since happened to myself too. I have now reason to believe that this casino is running illegally and not abiding by the UK Gambling Commssions law. I have all proof needed to back this up also. I have too received money from them and had them accept a whole lot from me also. Today I was approved for £425 to then be told it had been confiscated due to me violating their terms and conditions yet they’re not following many themselves. I have a whole back log and screenshots of evidence from them also. After telling them about what I had obtained they said my account would be blocked and if I was to speak to anyone about this they would get me done for slander so threatening me too.
Avoid like the plague.
Yabba dabba don’t bother with this one!
They let you play and lose and deposit however you like. Then if you win and request withdrawal of winnings they ask you for every different type of ID, proof of address, photo of payment method.
Then they find a way to rip you off. With me, I used my PayPal Account (for extra protection pffft) which has been upgraded to a business account. So they emailed me after I was congratulated by an agent in the website chat for my win. The email said as I had funded my account with a PayPal account that is not a standard PayPal, they do not support the payment method.
Therefore, if I have unknowingly used an incorrect method of payment, one would assume my withdrawal would be cancelled and I would be refunded in full…
But no the email describes that my winnings have been confiscated due to me breaching terms of service. (by using my own PayPal in my name only and not owned by any business) but as they are super nice lol NOT.. They added how they have paid to refund £100 back to the unsupported payment method (even though its unsupported) leaving me unable to open any case with PayPal about their behaviour and withholding my funds.
This casino stinks and its operating as a scam. Any little chance they may have to decline you what’s yours and accuse you of using third party payment methods like having a premium PayPal account. They will.
Be prepared to be ripped off.
Thanks a lot duelz
I bet you are all so so rich from all the people you scam.
Good one
🤮
If anyone else has experienced this get advice from a solicitor. I’m taking them to court.
Hi,
Thanks for leaving your review of Duelz Casino. Sorry to hear you’ve been having issues.
Unfortunately, we are not able to access any account information ourselves due to privacy regulations. We recommend getting in touch with the Duelz customer support team for more information on the next steps.
Regards,
Casino Professor Team
Hi
I have withdrawn about £750, waiting pending withdrawal. It’s been 3 weeks pending. I try live chat to help me solve this problem but now I can’t login to my account so no number to contact them and can’t access live chat. Looks like they have frozen my account. What I can do pls?
Hi Jamie,
Sorry to hear you’ve been waiting a while for your withdrawal.
You should be able to contact them via email for an update. You can find the email address by selecting the live chat option.
We hope you receive your payout from Duelz as soon as possible – and congratulations on your win.
Regards,
Casino Professor Team
Been playing on duels casino for a cpl of weeks ,had a cpl of small wins then ladt week I won the jack pot of 10000 I am still waiting to be contacted via email to be paid out and its Tuesday I have spoken to live chat and they still saying the same thing waiting g on my claim to be checked and moni to be released its not acceptable they are fast enuf to take the moni I deposited to play. IF I HAVNT BEEN CONTACTED BY MONDAY I WILL BE GOING TO POLICE AND A SOLICITOR AS THIS WD BE FRAUD.
Hi Elizabeth,
Thanks for leaving your comment.
Sorry to hear about your withdrawal taking a while. But Duelz are required to check payouts before they are approved. This often happens when large amounts are requested. We recommend giving them a bit more time before getting in touch for an update.
Many congratulations on your win!
Regards,
Casino Professor Team
Won £90 and withdrawn my winnings received a email about verification but when i went to log back on it came up as account blocked
Hi Wayne,
As we mention in the review above, it’s a requirement for all players at UK-licensed casinos to be verified. In some cases, this may require you to send documents for verification to be completed manually.
If you need help, you can send them an email.
Congratulations on your win!
Regards,
Casino Professor Team
I won 1700$ mid December and still waiting for it.
They want a bank stmnt as a proof. I sent it, but they want these days in January, too. I called my bank and it can be done but takes 5 Business days so pointless as they might say – oh, you received it in these 5 days.
I keep e mailing them, sending screenshots of my banking… no solution… Money cannot just disappear, it’s been a month already!
Hi Ivana,
Thanks for getting in touch with us about your experience at Duelz Casino.
Sorry to hear you’ve been having trouble withdrawing. Does your bank offer online banking services? You can often generate bank statements the same day when using online banking services.
We hope your situation is sorted out soon.
Regards,
Casino Professor Team
Hello did you get your money I’m having same problem
Never play on this site it is a con they will bleed you dry be warned stay away
Hi Michael,
Thanks for your comment – although we wish you’d had a better experience.
Was there anything in particular about Duelz that caused this?
They offer games of chance which means the player is never guaranteed to win. Instead, the outcome is random. So you should only play to have fun, and only bet what you can afford to lose.
Regards,
Casino Professor Team
I OPENNED AN ACCOUNT WITH DUELZ AND STARTED TO PLAY STARTED WINNING WENT WITHDRAW MY WINNINGS AND AFTER FEW MINUTES MY ACCUNT WAS BLOCKED, NO WHERE TO GET INTOUCH WITH CUSTOMER SERVICES, EMAILED SUPPORT BIT NOT RESPOND, IS THIS COMPANY DODGY?I NEED ASAP RESPOND OR I WILL TAKE THIS TO THE COURT AND REPORT IT TO AUTHORYTYS
Hi Elvan,
Sorry to hear your account has been blocked at Duelz.
They usually respond to emails within a few days and should be able to explain more about your account’s status.
If you still continue to have problems, you can check under the terms and conditions about how to escalate your case.
Regards,
Casino Professor Team
Played Duelz casino and after reading the reviews I was feeling a little sceptical. I think there is a great choice of gaming the layout is very good and only dislike is the deposit fee
Customer service and verification was quick and responsive and I won a 4 figure amount and was processed very quickly
Always two sides to every story,definitely recommend
Hi Astro,
Thanks for getting in touch with us about Duelz Casino. We’re glad you enjoyed it!
It’s great to hear that you were satisfied with the customer service and that your withdrawal was processed quickly. However, do remember that some withdrawals may take a bit longer if extra verification is required. This is a possibility at UK casinos.
As for the deposit fees, we hope they get rid of them soon. But you can use a different payment method other than your bank card to avoid these fees if you want to.
Best of luck in future – and congratulations on your win!
Casino Professor Team
Disgrace I verify my account and make a withdrawal there’s no email confirmation of my withdrawal then they block my account and don’t respond to my emails and no live chat to even find out the issue
Hi Ray,
Thanks for leaving your comment. Sorry to hear that you’ve not had a good experience.
Duelz Casino are often able to verify documents within a few days. They will also usually respond to emails within a few days. Unfortunately, we are unable to get any information about your account ourselves.
We hope your situation has a speedy resolution.
Regards,
Casino Professor Team
Deposited and won but got blocked during game and cannot even withdraw winnings now
Hi Marie,
Thanks for getting in touch.
Unfortunately, we are not able to access any information about your account ourselves.
You can contact their customer support team for more information on your account status.
We hope everything is resolved as quickly as possible.
Regards,
Casino Professor Team
Hi,
I have recently left an honest true review of the site but forgot to mention a couple of other things which are very important.
1. I sensibly put a restriction on my account however I cannot see any way of finding out where you stand on that amount. For example if the limit was £3500 a month, am I at £1000, £2000, £3,000 etc as I try now to deposit and it says I can’t as reached my limit but I don’t know when it starts , when it ends, amount , date for refresh etc
2. The HELP button on the Home Screen in order to ask someone questions like…….how come I keep pressing and I never win or get a feature…..is my account hacked or how much left have I got to deposit from my limit……..you can’t get in touch with anyone so what’s the point in having it? All it does it makes it feel more dubious as to what is happening rather than just a simple question being answered or directed to a certain part on your account as I am new and not familiar to the site.
That is very poor
Hi Adrian,
Many thanks for leaving us your detailed Duelz Casino reviews. Sorry to hear you’ve been having issues.
We will try to answer all your queries from above and also in your other comment that you left below:
1) Setting a gambling budget is definitely a good idea. Are you able to find the “Responsible Gambling” option in the main menu? Once there, you should be able to see your current gambling budget limit. Please contact customer support if you can’t find this.
2) We have just tested the HELP button (09:30 UK time) and managed to get a response from their live chat team in under a minute. Of course, the response times can vary a lot though – especially during busy periods. If possible, you could try to contact them early in the day to avoid any queues.
3) You should be able to change your deposit method from debit card to another option. On the Deposit screen, scroll down the page to view alternative methods. However, this may not be available if you already have money in your account. Please contact customer support to check this.
4) All of the games at Duelz Casino are games of chance. This means that there’s no guarantee that you’ll win while playing. Slots are indeed RNG (random number generator) games. It is impossible for Duelz (or any other licenced UK casino) to tamper with the games, change the payout system, or affect the outcome in any way. All games on licenced UK gambling sites must have been tested by an approved Test House from the Gambling Commission (read more).
5) We mentioned the deposit fees within our Duelz Casino review as one of the negative aspects of playing here. Please note that they only apply to debit card payments at the time of writing. Even so, we hope to see them removed in future soon.
We hope we’ve managed to answer your queries. Please let us know if you have any other comments about Duelz Casino.
Regards,
Casino Professor Team
Hi, I am a idle aged level headed business owner who likes a little gamble at times. I joined Duelz and had a nice win to start £3000 I think and was immediately paid out. I have supplied my documents and all is very efficient it seems.
However:-
1. Each deposit they charge from your debit card. This is I assume allowed from Malta but is not allowed in the UK I am told.
2. I deposited another £1,000 and got to £10,000 which was fantastic. I had my target and was very close to it however……I lost the £10,000 followed by another approx £2,000 WITHOUT ONE FEATURE at an average of £15 spin…….they say the slots work on RNG but it can’t and does not.
3. I think the idea is to draw you in and then bleed you…..fortunately I can afford to lose but it’s still not nice or fun to spin and spin and spin without ANYTHING. I guess I have lost some 800 spins without any good win or ANY FEATURE……That has to be engineered.
4. I think most things are good about the site however I fear that if you are on a role or have decent money in the pot then a different percentage payout system applies.
5. Would I join if I were you……Possibly if they took away deposit fees but most definitely would play small stakes as the larger stakes DO NOT PAY ON THIS SITE.
WAY NO PEY AND WIN MANY
Signed up and deposited for a little gamble and boom send this and that documents! This should be stated before as you know [expletive]! Hate companies taking the [expletive] out of ordinary people scumbags
Hi Chris,
Sorry to hear about your experience at Duelz Casino.
Are you able to contact their customer support team? They should be able to explain more about their verification process.
We hope everything gets sorted out as soon as possible.
Regards,
Casino Professor Team
They have frozen my account with a balance of 200, blocked the account asked me to verify 3 times, ive sent eveything!!!! Now not replying, no number to contact them on, cant access live chat ,absolute disgrace of a site and i want my 200 pounds back.!
Hi,
Thanks for getting in touch with us about Duelz. Sorry to hear you’re having problems.
Did they say what the problem was with verification? Often it’s photos or copies of documents that are unclear, or too far out of date. They have an email address that you can contact on their website. They should be able to get back to you within a few working days.
We hope everything is resolved as quickly as possible.
Regards,
Casino Professor Team
Terrible casino website every time I played the roulette games wifi got frozen played on other websites had no problems you get blaming my internet when there was not it seemed when ever I was on a winning run the internet kept freezing as soon as I was playing with my bonuses it was ok was happy taking my money I know I’m a new customer I did email you after it kept saying talk to a support help desk then I had to take a screenshot
Hi Andy,
Thanks a lot for getting in touch with us about Duelz Casino.
Did you receive a reply from your email to their customer support team? You will usually receive a reply within a couple of days, although this may be longer during busy periods.
We hope they are able to provide a solution for this issue.
Regards,
Casino Professor Team
win 1500 pounds Friday, 1.15 pm. today is Sunday how long time need wait, for transfer to PayPal account, how long time need wait
Hi Pranas,
Thanks a lot for your question about Duelz Casino’s PayPal withdrawal time.
Every withdrawal at Duelz needs to be approved by their payments team before it is processed. This is standard procedure by online casinos with a licence. Unfortunately, there isn’t a set time for how long this takes. Duelz will try to approve as soon as possible, but it may take several working days to complete. Make sure to regularly check your emails for any updates. You can also contact their customer support team for an update as well.
Once the payout is approved and processed, it will likely be in your PayPal account that same day.
Let us know if you have any more questions – and congratulations on your win!
Regards,
Casino Professor Team
Ive been playing on duelz casino for a while been using my daughter’s account which they approved after her verification letter she sent them and her id , yesterday I won 1,000 pounds they blocked my account and confiscated the 1,000 saying I breeched the terms by using third party payment which is stupid after they approved it and also told me in an email no other casino should let me play on there account lol because of there mistakes it’s a joke a real con site I’m speaking with trading standards and my solicitor to get them shut down any one wanting the same please reply to me so we can make a case against them
Hi Philip,
Sorry to hear you’ve been having issues.
Duelz states in their terms and conditions that only payment methods in the account holder’s name can be used.
So, for example, you can’t use a payment method in your name to deposit into a casino account that has your daughter’s name.
Unfortunately, this would be a breach of their terms and conditions.
Regards,
Casino Professor Team
This site is a con. They verify you account debut refuse to pay out withdraw. Do not sign up.
Hi,
Thanks for letting us know about your experience at Duelz Casino.
Sorry to hear you’ve not enjoyed it. Are you able to contact their customer support team? They should be able to explain what went wrong with your withdrawal. Unfortunately, we don’t have access to that information ourselves.
Let us know if you have any further questions or comments.
Regards,
Casino Professor Team
They’ve kicked me out my account after I gave them all the correct documents aren’t replying to emails when I have thousands waiting to be withdrawn this site is wrong please do not play I’m getting legal advice and willing to do a whole lot more to get this site taken down
Hi Jack,
All withdrawals need to be approved before they are sent. Sometimes this can take longer to do, especially if the withdrawal is a large amount.
As you have sent in the documents requested, it may be the case that Duelz are in the process of verifying these documents. You can wait a few days for any updates before getting in touch again.
We hope everything is sorted as quickly as possible. Congratulations on your win!
Regards,
Casino Professor Team
I was givin an email saying I had $704 in my account which I cant believe I forgot about it and when I contacted them they said they dont know what I’m talking about i still have the email they sent me saying i have the money in my account so what do i do??
Hi Tanya,
That’s strange. Has the email been sent from a legitimate address, like @duelz.com? Or maybe @suprnation.com, the operating company?
You could also try logging into your account to check the balance?
Let us know if you have any more questions.
Regards,
Casino Professor Team
I get a little worried when I have to resend information. Duelz has been really good to me. Just recently ( last week and today) I won what I think is a considerable amount of money. But then I was asked to resend my documents. I had made contact with Duelz via live chat and spoke to an agent to find out the status of my account and withdrawal. They have always stuck to their promises. But pleeeeeeeease. I’m still waiting. lol I had made contact with Duelz via live chat and spoke to an agent to find out the status of my account and withdrawal. Go well Duelz
Hi Iki,
Thanks for getting in touch with us about Duelz. Good to hear you’ve been enjoying their site!
It’s possible that a casino may request for documents to be sent to them so they can approve a withdrawal, even if previous withdrawals have been approved before. This often happens when the payout amount is quite large.
The approval process can also take several days to complete. We understand it can be frustrating, but there’s no set timeframe for this. You can continue to ask for updates every few days to check on the status. We hope it’s all sorted out as soon as possible.
Congratulations on your wins!
Regards,
Casino Professor Team
I’ve been with a few online casinos but this is by far the worst.
When I joined they asked me to verify my account to save me having to do so later on this was done within 1 hour so I thought to myself this is great they say upfront to do this to save me when I go to withdraw so I gamble away and lose a good bit but this was just a bad streak not the casinos fault and bam I hit a lucky streak and cash out and they email me 24 hours later asking for silly documents I send them all and its 3 days later they ask me to send them again so I did then 3 days later after me emailing them flat out they ask me to send them again I go onto live chat they be very rude to me and then any time after that live chat is down but for my friends account it’s working ok very funny that.
So after a long period they email me apologising saying I’m fully verified and it’ll not be asked again.
Guess what today I’ve been asks to send payslips and bank statements these people will ask very everything hoping you’ll not have something to send they hate paying out I closed my account and never received money i had in my balance they can keep it
Hi Alan,
Thanks for leaving your Duelz Casino review.
Sorry to hear you’ve been having problems with your withdrawal. We understand it can be frustrating but Duelz Casino may ask for proof of source of funds before processing withdrawals. This is stated in their terms and conditions. Payslips and/or bank statements are often asked for this.
You can contact their customer support for guidance on the next steps of your withdrawal.
We hope everything is resolved as soon as possible.
Regards,
Casino Professor Team
This casino is legit and after winning a huge amount late last night I’ve been verified and I just received an e-mail that my funds will be deposited via e-transfer (Gigadat) today or next business day. So to be verified so quickly and receiving deposited process notification in less then 24 hrs is just amazing to me. Also the amount was very huge so they are a very honorable casino with integrity!!
Hi Dianne,
Thanks a lot for letting us know about your experience at Duelz Casino.
We’re very glad to hear you enjoyed it! Congratulations on your win – and we wish you the best of luck with everything in future.
Regards,
Casino Professor Team
I have had the worse experience with Duelz. I made a withdrawal and still not received also I logged on today to discover my account is blocked after allowing me to deposit. I still have £1600 in my account. They are ignoring all emails. I have screenshot evidence of withdrawal and funds still in my account. I must of had my doubts about the company to of screenshot. Please avoid as you won’t get paid out. I sent all documents they requested. I’m upset and disgusted how I have been treated. I am pursuing my case and taking further action.
Hi Karen,
Thanks a lot for leaving your review of Duelz Casino. Sorry to hear you’ve been having problems with your withdrawal.
Are you able to contact them via live chat? You should be able to speak to an agent to find out the status of both your account and withdrawal.
We hope everything is resolved as soon as possible.
Regards,
Casino Professor Team
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