Duelz Casino review
18+ new players only. Min deposit: £20. Max £100 bonus. Max bet with active bonus: £2. Wagering required 100% match bonus: 30x deposit + bonus. Max win from welcome bonus: £500. 100 Free Spins are given out 20 per day on Book of Dead for 5 days in a row. Max Free Spins winnings: £100. Free Spins winnings credited as bonus money with 45x wagering & 3 days expiry. Deposit bonus & Free Spins wins are forfeited 30 days after bonus is credited if the wagering is not met. Game weighting and restrictions apply. Play Responsibly. www.begambleaware.org
18+ | Gamble responsibly | GambleAware.org | Full T&C’s apply- Exclusive slot battle tournaments
- 4 minute withdrawal time for us
- 2200+ slots and games from many providers
- Pay by phone recently added
- PayPal & more popular payments
- High wagering & other bad bonus terms
- Few promotions for existing players
Duelz is one of the most unique online casinos in the UK. They have a range of features that set them apart from the rest such as:
- Exclusive slot battles against other players
- Fast withdrawals within minutes
- Over 2200 slots and games
Like all online casinos in the UK, Duelz has a licence to legally operate from the UK Gambling Commission. This confirms this to be a legit online casino and not a scam.
Duelz casino bonus
New casino players can get the following casino deposit bonus at Duelz in the UK:
- 100% up to £100 + 100 free spins
This means you can get up to £100 in extra bonus money to play with. Just make sure to read the terms and conditions.
Bonus terms
18+ new players only. Min deposit: £20. Max £100 bonus. Max bet with active bonus: £2. Wagering required 100% match bonus: 30x deposit + bonus. Max win from welcome bonus: £500. 100 Free Spins are given out 20 per day on Book of Dead for 5 days in a row. Max Free Spins winnings: £100. Free Spins winnings credited as bonus money with 45x wagering & 3 days expiry. Deposit bonus & Free Spins wins are forfeited 30 days after bonus is credited if the wagering is not met. Game weighting and restrictions apply. Play Responsibly. www.begambleaware.orgT&C's apply
When doing our reviews of UK online casinos, we always check the significant terms and conditions of the bonus. These terms can make or break an offer so players need to read and know them. In this case, the bonus terms and conditions at Duelz are generally quite bad.
We’ll start with a few good parts. Duelz is one of the best PayPal casino options as you deposit using this method to trigger the bonus listed above. This is a rare feature as many other casinos do not give you a bonus if you use PayPal. The bonus also doesn’t expire for 30 days so you have plenty of time to use it in full.
High wagering (deposit + bonus)
Unfortunately, the x30 wagering requirements of Duelz Casino’s bonus end up being pretty high. That’s because they apply to both the deposit + bonus.
Here’s an example:
- If you deposit £50 then you’ll get £50 bonus money
- The wagering requirement applies to both these (£50 + £50 = £100).
- So the wagering requirement would £100 x 30 = £3000.
Why is this bad?
Because most casinos only apply the wagering to the bonus money (which in this case would be £50 x 30 = £1500). So in this example, you effectively need to bet double the amount to turn the bonus money into real money.
If you do manage to convert into real money, you can only keep a maximum amount of £500 from the bonus money and £100 from the free spins. Anything you win above this amount will be forfeited.
One last problem? You can only bet a maximum of £2 when using any bonus money. This is poor as most other casinos allow you to bet at least £5 which can help you to clear the wagering requirements a bit faster.
Duelz do provide you with a wagering calculator at least so you can see exactly how much you’ve wagered instead of working it out manually. Here’s an example:
Overall, the bonus terms and wagering are one of the worst aspects of our Duelz Casino review.
But when conducting this Duelz Casino review, we took their bonus – and won with it!
As you can see, the screenshot above shows us at 98% completion of the wagering. A few minutes later we managed to complete them in full, leaving £153.78 in our account:
So although the terms are not good, we just happened to be very lucky to beat them.
Free spins
Duelz offer new players a batch of free spins as part of their offer above. Here are a few things to know:
- Players can use them on the Book of Dead slot only
- Given in batches of 20 per day
- Each spin is worth £0.10
- x45 wagering requirements on any winnings
- £100 maximum win
- Expire within 3 days
Promotions for existing players
There aren’t many standalone promotions for existing players at Duelz Casino. However, you will be able to compete in Duels against other players.
These are basically slot battles where you play a slot machine and earn points. If you win a slot battle then you will be given starts and trophies. You can use these to unlock casino bonuses like extra bonus money or spins.
With many online casinos doing the same thing over and over again, creating such a rare feature like this is very good to see. It’s a big reason why we’ve listed Duelz as one of our top 20 online casinos UK at the moment.
Deposit methods
You can use the following payment methods to deposit at Duelz Casino in the UK:
| Deposit method | Minimum deposit | Fee |
|---|---|---|
| PayPal | £20 | None |
| Visa | £20 | None |
| Mastercard | £20 | None |
| Trustly (Instant Bank Transfer) | £10 | None |
| MuchBetter | £20 | None |
| Pay by Mobile | £10 | None |
| Paysafecard | £10 | None |
| Skrill | £20 | None |
| Neteller | £20 | None |
PayPal is very popular but there are other options too. For example, they are a casino that accepts Trustly which many British players are starting to use to make instant payments.
Overall, there are plenty of options which is good to see. You shouldn’t have any major issues topping up your account.
Minimum deposit
The minimum deposit at Duelz Casino is £10 or £20. It depends on which method you use.
You can deposit as low as £10 when using Trustly or Paysafecard. For all other methods, the minimum amount is £20.
Fees
We are happy to say that fees for depositing with Visa or Mastercard have been removed. Players have been asking for these charges to be dropped so it’s great to see that Duelz has listened to them.
All of their deposit methods now carry no fees.
Duelz Casino withdrawal times
The withdrawal times at Duelz Casino vary from instant up to 4 working days, after the payout has been approved. We were lucky enough to get a very fast payout as we will talk about below. But the first step is for Duelz to approve your withdrawal.
It’s important to know that all withdrawals must be approved before they are processed. Their payments team try to do this as quickly as possible. But if extra verification documents are asked for then this can cause a delay. Unfortunately, there’s no set timeframe either so you just need to wait.
Once approval has been confirmed, the time it takes to receive the payout depends on which of Duelz’ withdrawal methods you used:
| Duelz payout method | Withdrawal time | Minimum amount |
|---|---|---|
| PayPal | Instant | £20 |
| Trustly | Instant | £20 |
| Visa | 2-4 bank days | £20 |
| MasterCard | 2-4 bank days | £20 |
| MuchBetter | Instant | £20 |
| Skrill | Instant | £20 |
| Neteller | Instant | £20 |
Usually, you can only withdraw using a method that you’ve previously used to deposit. So it’s worth keeping this in mind when deciding which service to pay with – as it can impact receiving money later down the line.
Our Duelz withdrawal review
In our case, we deposited via PayPal. So we requested a payout of the bonus we won above using the same method. As you can see in the image above, we made our request at 07:55 and it was then sent via PayPal at 07:59. So, in total, it took just 4 minutes to receive this payout.
This is incredibly quick and well on par with the fast payout casinos UK currently available. We were also able to do all this without any extra verification being needed.
But remember that each withdrawal request is different – so this is not guaranteed to work for you. In fact, it’s not guaranteed to work for us, as we may be asked for extra documents in future. So don’t rely on these speeds. Just take it as a bonus if it happens.
The minimum withdrawal amount is £20 for all methods. This is the one slight drawback of this part of our Duelz Casino review. Because most others allow withdrawals less – usually £10.
Slots & games
Duelz Casino has 2200+ slots and games that you can play in the UK. This is a pretty good number compared with other casino sites in the UK and gives you plenty of options to choose from.
Most of the 2200+ games are slots. However, you can also play table games, video poker, jackpots, classic slots, and more. As shown in the image above, you can filter the game library by the type of game you want to play. Or use the search bar to find a specific game. Unfortunately, you can’t filter or search by specific game provider.
To have such a big library of games, Duelz Casino has partnered with some of the best game providers like:
- Pragmatic Play
- Play’n GO
- Eyecon
- NetEnt
- Relax Gaming
- Quickspin
- Microgaming
These providers regularly release new titles too. This means Duelz’s library continues to grow.
Live casino
There are 50+ live dealer games at Duelz Casino that you can play from the UK. This is a decent number compared with other sites and should give you more than enough to choose from.
The types of games you can play with a live dealer here include:
- Roulette
- Blackjack
- Game Shows
- Baccarat
- Craps
- Sic-bo
Duelz has partnered with Evolution Gaming, Pragmatic Play, and Authentic Gaming as their live casino providers. All of these are popular in the UK.
Mobile & interface
You will have no problem playing at Duelz Casino using your smartphone or tablet as the experience on mobile is very good.
There’s no Duelz Casino app to download. Just use your device’s browser to access the site which will automatically adapt to your screen as you can see above.
Pretty much all of the features found on desktop will be available on mobile. This includes bonuses, slot battles, and payment methods. There may be a handful of games that cannot be played on mobile as they use old technology. However, the vast majority of the game library will be playable – including all new releases.
Is Duelz Casino UK legit?
Duelz Casino is owned by SuprNation, an experienced operator in the industry. Duelz Casino is licenced by the UK Gambling Commission (UKGC) which allows them to legally operate within Great Britain. At the time of this Duelz Casino review, there were no recorded sanctions on their UKGC licence either.
Alongside Duelz, SuprNation run two other popular online casinos in the UK:
- Voodoo Dreams (see our Voodoo Dreams Casino review)
- NYspins (see our NYspins Casino review)
Duelz and SuprNation’s other brands operate as standalone casinos UK. This means that all these sites running on their own platform. This makes it easier to create special features for players for a unique experience. This is shown with the Duels feature that we covered earlier.
Verification
Every UK player must complete Duelz’s online casino verification to open an account as it’s a legal requirement.
First, you need to create a new account. Make sure to enter the correct information in the signup form you’ll need to fill in as shown below:
Duelz is a potential no verification casino UK. This is when you are automatically identified without ID documents being needed. They try to do this by matching the information you provide in the sign-up form with a variety of databases. We were lucky enough for this to happen when we registered.
However, getting verified automatically does not always work. In that case, you will likely need to send in documentation to complete the verification. This may include copies of:
- ID documents (for your name and age)
- Utility bill (or another official letter confirming your address)
- Proof of payment (could be a photo of your card or screenshot of e-wallet)
Duelz Casino will try to verify the documentation as quickly as possible so you can start to play. However, we advise you to send up-to-date and clear copies of documents to try and speed this process up.
Customer support
If you ever have a problem while playing, you can contact Duelz Casino UK’s customer support team using the following methods:
- Live chat
You can contact live chat 24/7 by selecting the Help option from the main menu. Emails are generally responded to within a few days.
At the time of our Duelz Casino review, they don’t have an FAQ section. This is disappointing as these pages can be useful for answering common questions.
Duelz UK summary
Duelz is a very unique online casino in the UK that’s a great option for players looking for something a bit different.
You can take part in slots battles against other players to try and get bonuses and rewards. The more you win, the more you climb the leaderboard. Bigger and better bonuses and rewards will be made available the higher you climb. Very few other sites offer social features such as this.
There are over 2200 slots and games to choose from which is a very good selection. Duelz has partnered with some of the most popular game providers in the UK to bring you such a big library.
They have the most popular payment methods covered such as PayPal and instant bank transfer options, with pay by phone being added recently too. Withdrawals can be processed very quickly in some cases – such as 4 minutes for us.
Of course, the wagering requirements on the bonus could be lowered, and the bonus terms in general could be improved. But overall this is something very different than you’ll usually find at online casino sites.
If you do decide to play, make sure to add to our Duelz UK reviews from readers on this page.
Very confuse, frustrated and angry with this organisation.
This is the first time I’ve used Duelz Casino UK. Probably the last!!
I deposited £100 to get bonus £100 .. Started betting and noticed the MAX you can bet at a time is £2. – ok it’s probably in the t’s &c’s JUST A WARNING because most providers allow £5
Also some games take money from the real money stack and some take from your bonus. I always had the nasty feeling I was not in charge of my money. The so called “real” stack & “bonus” stack.
It is a shame because the games are good.
My mistake , I deposited a further £75 into so a total £175.. When I noticed for the first time the left of screen it said “real money” £75 left £100 bonus money I was concerned so …withdrew £75. This is pending. If and when I get that back I’m £100 down because I lost it on the various games, fair enough. However…
I bet on various games with my bonus money (at a max of £2 a time) and eventually got the up to £170, great …only not so !!
So here is my complaint.. i was out of so called “real money” and had £170 bonus money .
I wanted to withdraw it and could not for some reason. So I finally deposited a further £20 at which point the £170 bonus money COMPLETELY VANISHED .The £170 has gone. I’d like to have it back and don’t know what to do about it. Here are the transaction details.
Transaction ID: 2024050106100086820
DATE
17/05/2024 02:53
TYPE
Deposit
AMOUNT
£20.00
STATUS
Approved
Transaction ID: 2024050106100086663
DATE
17/05/2024 01:51
TYPE
Withdrawal
AMOUNT
£75.00
STATUS
Waiting for approval
Transaction ID: 2024050106100086578
DATE
17/05/2024 01:23
TYPE
Deposit
AMOUNT
£75.00
STATUS
Approved
Transaction ID: 2024050106100086386
DATE
17/05/2024 00:33
TYPE
Deposit
AMOUNT
£100.00
STATUS
Approved
Hi Elliot,
Thanks for telling us about your experience.
As we don’t have access to your account at Duelz, you can contact their customer support team for more information. You just need to login to your account and you can speak to an agent via live chat.
We hope everything gets sorted for you.
Regards,
Casino Professor Team
How are you meant to get in touch with duelz casino?
I can’t find the live chat option, there’s no number, and I’ve sent them 4 emails so far since this morning and no one’s got back to me. Can anyone help
Hi Sarah,
Thanks for getting in touch with us.
If you have a Duelz Casino account, log in and there’s a “Help” option where you can speak to a live chat agent within the main menu. Live chat is only available for those who are logged in.
Alternatively, their customer support team will usually reply to emails within a few days.
Regards,
Casino Professor Team
You need to stop recommending sites like this.
Firstly, I was charged a £2.50 fee for a deposit where it clearly states no fees.
I tried to withdraw, and it has a permanent state of ‘pending’ with the date and not the time like you show. There is no option for live chat.
Email support is non-existent, they don’t reply – even when I said I will go to the Gambling Commission.
I have no other options since they won’t pay me, and are uncontactable.
This is a scam site and you need to make this clear to people.
Hi David,
Thanks for letting us know about your experience at Duelz Casino.
Sorry to hear you’ve been having problems. At the time of writing, there is a live chat option for players who have logged in to their account. You just need to select the “Help” option from the main menu and a chatbox will appear.
The withdrawal times we’ve stated are once a payout has been approved and is no longer pending. You can ask live chat for an update on your withdrawal’s status.
We hope everything gets sorted out as quickly as possible.
Regards,
Casino Professor Team
Hello
Reading all the comment above I’m wondering how you still keeping 4.9 start for this casino ?
Casino should be taken from top 50
And place to top worst 50 casino
I had exactly the same problem as everybody above
Happy to take your deposit but not happy to withdraw the money asking for ID which later are not accepted by the system.
Remove them from top 50 and save people the worst experience in their life.
Hi Nat,
Thanks for getting in touch with us.
Sorry to hear you’ve had difficulty withdrawing your money at Duelz Casino. Are you able to contact their customer support team? They should be able to explain why your documents are not being accepted.
We hope your documents are cleared as soon as possible.
Regards,
Casino Professor Team
I saw all the bad reviews and was worried but got my withdrawal within 2 hours, no verification needed. Very happy
Hi Isabelle,
Thanks for telling us about your withdrawal experience at Duelz. We’re glad to hear that you received it so quickly!
Congratulations also on your win.
Regards,
Casino Professor Team
Do not waste your time or money on this crap casino. Live help is shocking, u don’t get your 100% match offer or 100 free spins. What a joke of a casino
Hi Andrew,
Thanks for your message about not receiving Duelz Casino’s bonus.
Unfortunately, we can’t check this ourselves as we don’t have access to your account. Were you able to ask live chat why the bonus was not credited to you?
Regards,
Casino Professor Team
Yes I agree all rubbish on this site as well. Not 5 min approval, waited 2 weeks as a verified customer for 180 and 4 weeks on first win. When as soon as I won I was asked for loads of ID but I gmhad it so then took weeks to verify and pay. And they do charge visa deposit, been charged all week on my visa debit card so duelz and this info site are rubbish lying con artists
Hi Fred,
Thanks for leaving your comment about Duelz. Sorry to hear you’ve not had a good experience.
As we noted in our review above, the withdrawal time that we benefitted from is not guaranteed to work every time for all players. In fact, we mention that players should never rely on these withdrawal speeds as delays can occur.
Regarding fees for depositing with debit card, none are currently stated when we checked ourselves. Are you able to contact their customer support team to ask about these charges?
Regards,
Casino Professor Team
I also have had a horrendous time with this company. I had 140 to withdraw and was being asked for verification every other day. I spoke on live chat, I emailed yet nothing got sorted. Live chat tell you to resend information, so you do. Then you get an email saying it wasn’t right, so send again. I did this at least 7 times with no joy. All the while my account is blocked so couldn’t even play what was left in my account. In the end I closed my account. I’ve never had such a bad experience. STAY AWAY
Hi Louise,
Thanks for leaving your review of Duelz Casino UK.
Sorry to hear you had problems withdrawing. Did you manage to get your winnings before closing your account? If not, you can contact their customer support team via email for an update.
Regards,
Casino Professor Team
Ya absolutely rubbish site duelz.com bad customer service try everything to not pay say need check it’s u so I nicked someone’s card won money and paying it to the same card and its possible money laundering like thief’s take cards and pay the victim the money they win common they just want to hold funds among as possible please remove rubbish about free deposits and 5 min approval withdraw coz its absolutely rubbish
My daughter won £800 but she didn’t have the identification required since being in hospital. Now got the requirement and went on the site – oh to our surprise they have blocked her, keeping her winnings. Crooks come to mind, will be reporting them
Hi Emma,
Thanks for getting in touch with us.
Sorry to hear about the issues you mentioned. Is your daughter able to contact Duelz Casino’s customer support? They should be able to explain the status of her account and any winnings.
We hope everything is sorted quickly.
Regards,
Casino Professor Team
Email them they close account after a month if don’t verify but if have all info needed now can still get money Email them and send all I’d and can’t not pay simple or can go to arbitration and cost them much more if lose just keep Email them every day I’d account info and why have I not been payed send email to them 2 times a day they will pay send to gambling commission and complaints service think it was resolve I used just kept at em every day then after 2 weeks finally paid up they just try use rules against u when suits them can spend 10.000 grand no problem when will a grand bk want I’d disgusting company absolutely rotten to the core should be looked into as dodgy as hell
Hi,
I’ve made about 4500+ in deposits last month or so. I noticed I’ve been charged extra each time on depositing just by bank card as normally I’ve never seen this b4. Tbh it’s hard to think why they would charge people to put money on there casino to play. It’s a joke and the charge isn’t small really – 2.50, 1.25 etc etc. Is this legal or can I claim the charges back from them?
I’ve contacted customer service and they recall not being told anything about deposit charges, which kinda sounds dodgy to me
Hi Michael,
Thanks for leaving your comment about Duelz Casino UK.
Have you checked with your payment provider? It’s possible that they could have added charges to your deposits.
Regards,
Casino Professor Team
[personal data hidden] AY HAVE MANY ACONT WYN MANY .DUELZ BLOK MY ACONT NO GOO MANY CARD .DIS CAZINO IS OLINE FOR TEK MANY .WAY BLOK MY ACONT EN THE WIN MANY 500£
SEND MAIL AND NO ANSER WAY BLOK MY ACONT DUELZ WIN MANY BLOK MY ACONT .
Hi Roxana,
Thanks for getting in touch with us about Duelz Casino.
Sorry to hear you’ve had problems withdrawing. If you recently contacted them via email, you might need to wait a few days to receive a reply as they check your account.
We hope everything is resolved as soon as possible.
Regards,
Casino Professor Team
All these bad reviews I read about Duelz really worried me. I had a big win pending and assumed I’d be given the run around to verify my identity, and receive my withdrawal.
In my case it was verified and paid out the same day within a few hours of requesting the withdrawal.. an excellent site that I’d recommend to friends and family.
Thank you Duelz, a very happy customer ?
Hi,
We’re glad to hear that you’ve had an enjoyable experience at Duelz Casino UK.
Of course, it’s always possible that verification takes time to complete – but it’s good to know that yours was sorted out quickly.
Thanks for leaving your review – and congratulations on your win!
Regards,
Casino Professor Team
I have been waiting 24 hours for my withdrawl….
Ya OK u work for them I’m English full I’d never left UK all bank cards my name all I’d photo the lot and it was he’ll getting paid after spending a lot more than I won so ur a liar or working for duelz jokers trying post ur own info hahahaha
I have frequently deposited and also withdrawn a few times with Duelz. I thought it was the best casino! I withdrew £200 and £300 in July and they were both almost immediate and I was very satisfied.
On 4th August I tried to withdraw £2400 which was pending approval. After a few days I enquired and was told it was pending due to the size of the withdrawal and would be completed ASAP. I continued to deposit and play. I then received an email saying my passport had just expired and as my account was no longer verified I would need to send in valid documents etc.
I explained that my passport was being renewed but may take up to 6 weeks so was there another way for me to verify. After weeks of back and forth – slow response times. Me sending documents and them asking for another different one on top of all the other verified ones each time, instead of asking all at once. They then eventually informed me that the only documents they needed was a valid ID in which they sent me a link to a citizen card site – I purchased this card and it arrived – I sent it to Duelz and the process of sending documents started all over again! At last I had sent them all in and they were all valid according to the customer support! Yesterday I was told that my account had been verified and that they would be processing my withdrawal ASAP. Today I received £10 and was told that my £2390 was being forfeited due to me violating the terms and conditions! A very vague paragraph copied from their terms – about failing to notice and report an incomplete game! I was unaware that I did this, and didn’t win my money from an incomplete game! As seen in my gaming history.
2 transactions from today are on my account history
£10 – withdrawal approved
£2390 – withdrawal approved
My account is still working, I have just been sent an email with bonus spins – which worked also.
I have however had no response via email to my confusion, no explanation of what happened. And would like to know where my withdrawal has gone – cause it certainly wasn’t to me!
Hi Gen,
Thanks for getting in touch with us.
Sorry to hear you’re having withdrawal problems at Duelz Casino.
Unfortunately, we do not have access to your account so we cannot check this ourselves.
We recommend getting in touch with their live chat team. They should be able to provide more information about your withdrawal’s status.
We hope everything gets sorted out as quickly as possible.
Regards,
Casino Professor Team
Oh my god the same has since happened to myself too. I have now reason to believe that this casino is running illegally and not abiding by the UK Gambling Commssions law. I have all proof needed to back this up also. I have too received money from them and had them accept a whole lot from me also. Today I was approved for £425 to then be told it had been confiscated due to me violating their terms and conditions yet they’re not following many themselves. I have a whole back log and screenshots of evidence from them also. After telling them about what I had obtained they said my account would be blocked and if I was to speak to anyone about this they would get me done for slander so threatening me too.
I’m shocked with duelz. I was awarded 10 free spins on big bass like we all get most days from them. 10p per spin so the bonus was a value of 1 whole sterling pound £1. Anyways I got a bonus round of spins and went the full way and won £89. So I’m thinking great, wagering will probably be around x30 like with most sites based on the value of free spins duelz awarded me with which was £1. I will wager £30 and I know for sure even if no more wins I’m withdrawing at least £59 right???? I had pretty much the same offer on another site the night before, free spins to the value of £5. Got a good win, wagered x35 which worked out at £175. I was lucky, played on and got more wins and still withdrew around £100. So with duelz I also played on, got balance up to £140 by this point. I had played around £250, well over the wagering amount. I’m thinking so I try to withdraw £80 and I’m told I’ve not yet met wagering requirements. I look in to it on my account and it says I’ve to wager over £3000, I couldn’t believe my eyes. So so sneaky they don’t base the wagering requirements and amounts on the value of the bonus they award you but rather what you won from the bonus. Never seen that before in another casino and I play on a lot. Been told on live chat I will receive an email after I told them I found this shocking. I couldn’t play on, wouldn’t accept any bets, yet live chat tells me my account from there end is showing active and fine.
this company needs to be exposed on national TV they can’t get away with what there doing gambling commoners should also be notified scammers 100%
Avoid like the plague.
Yabba dabba don’t bother with this one!
They let you play and lose and deposit however you like. Then if you win and request withdrawal of winnings they ask you for every different type of ID, proof of address, photo of payment method.
Then they find a way to rip you off. With me, I used my PayPal Account (for extra protection pffft) which has been upgraded to a business account. So they emailed me after I was congratulated by an agent in the website chat for my win. The email said as I had funded my account with a PayPal account that is not a standard PayPal, they do not support the payment method.
Therefore, if I have unknowingly used an incorrect method of payment, one would assume my withdrawal would be cancelled and I would be refunded in full…
But no the email describes that my winnings have been confiscated due to me breaching terms of service. (by using my own PayPal in my name only and not owned by any business) but as they are super nice lol NOT.. They added how they have paid to refund £100 back to the unsupported payment method (even though its unsupported) leaving me unable to open any case with PayPal about their behaviour and withholding my funds.
This casino stinks and its operating as a scam. Any little chance they may have to decline you what’s yours and accuse you of using third party payment methods like having a premium PayPal account. They will.
Be prepared to be ripped off.
Thanks a lot duelz
I bet you are all so so rich from all the people you scam.
Good one
?
If anyone else has experienced this get advice from a solicitor. I’m taking them to court.
Hi,
Thanks for leaving your review of Duelz Casino. Sorry to hear you’ve been having issues.
Unfortunately, we are not able to access any account information ourselves due to privacy regulations. We recommend getting in touch with the Duelz customer support team for more information on the next steps.
Regards,
Casino Professor Team
Same here, today, 15.04.2023, I received 10 free games on big bass bonanza , with maximum winning cap of 100, and the 45x wagering requirements (free spin bonus for existing players – I had deposited before ) and I made 2.94£. After, I played for 2-3 hours other games, meet my requirements, and converted the money in 50pounds. With those 50 pounds, I started playing money cart for a few hours, with my balance bouncing back and front. After another 2 hours, playing on different bets, same game, with 900 pounds in balance (showing real money – available to withdraw-no restrictions) – got a bonus, playing 3000x bet, with a 3 pound bet – 9474 pounds payout. I made 10700. I had played anothe 300, checked my balance, saw available to withdraw more that 10000, and asked for 9500 payout. (From available to withdraw amount) remaining with 600 to keep playing . After 2 minutes, I started a chat, and asked how can I speed up the process, and to see if they have everything to make everything run smooth. The advisor congratulated me, and checked my details. After 1 minute, they canceled my 9500 payput, they left 100, and they withdrew 9400 (showing in my account, but didn’t received them.) . When I confronted them, they said that the funds of 9400 ware confiscated, because the maximum winning cap from a bonus, is 100. They ignore me, when i told them to check the logs, and to see that from bonus, I received 2.94 with restrictions and maximum cap. After, I gamble them more that 1000x, on other games, not having another contact with the promotional bonus game, and when I show them the term and conditions, are saying that, after meeting the gambling requirements of 45x, the money will convert in real money, without restrictions – how there own policy states.
I converted them to real money many times, playing for 4/5h on other games, making them real money, with no restrictions, and available to withdraw. I started playing another game, after 5 hours from that bonus, with a few hundreds in my account, and won the 9.5k with real
Money. When I withdraw, the account was showing available to Withdrawal all the 9.5k, bonus money 0, and real money all the 9.5k.
They are insisting on that 100 cap from Bonnie games (the 2.94) saying that the funds originated from bonus games , and they are ignoring me when I tell them and show them their own terms on condition stating the requirements, conditions and rules that are saying that, after meeting gambling requirements, they will
Convert in real money. I presented to them the term of real money, without restrictions how is stated in their policy. They are saying that the decision is final, and I lost All the money.
This is like a steal, I feel very anxious, depressed, and feel like they are making fun of me and my emotions. They are bullying only the answers in there favor (art 1.3-1.4 from terms and conditions) and ignore the continuation of (art 1.5-1.6) stating that the funds will be converted after requirements and without restrictions and cap .
Hi
I have withdrawn about £750, waiting pending withdrawal. It’s been 3 weeks pending. I try live chat to help me solve this problem but now I can’t login to my account so no number to contact them and can’t access live chat. Looks like they have frozen my account. What I can do pls?
Hi Jamie,
Sorry to hear you’ve been waiting a while for your withdrawal.
You should be able to contact them via email for an update. You can find the email address by selecting the live chat option.
We hope you receive your payout from Duelz as soon as possible – and congratulations on your win.
Regards,
Casino Professor Team
Been playing on duels casino for a cpl of weeks ,had a cpl of small wins then ladt week I won the jack pot of 10000 I am still waiting to be contacted via email to be paid out and its Tuesday I have spoken to live chat and they still saying the same thing waiting g on my claim to be checked and moni to be released its not acceptable they are fast enuf to take the moni I deposited to play. IF I HAVNT BEEN CONTACTED BY MONDAY I WILL BE GOING TO POLICE AND A SOLICITOR AS THIS WD BE FRAUD.
Hi Elizabeth,
Thanks for leaving your comment.
Sorry to hear about your withdrawal taking a while. But Duelz are required to check payouts before they are approved. This often happens when large amounts are requested. We recommend giving them a bit more time before getting in touch for an update.
Many congratulations on your win!
Regards,
Casino Professor Team
Won £90 and withdrawn my winnings received a email about verification but when i went to log back on it came up as account blocked
Hi Wayne,
As we mention in the review above, it’s a requirement for all players at UK-licensed casinos to be verified. In some cases, this may require you to send documents for verification to be completed manually.
If you need help, you can send them an email.
Congratulations on your win!
Regards,
Casino Professor Team
I won 1700$ mid December and still waiting for it.
They want a bank stmnt as a proof. I sent it, but they want these days in January, too. I called my bank and it can be done but takes 5 Business days so pointless as they might say – oh, you received it in these 5 days.
I keep e mailing them, sending screenshots of my banking… no solution… Money cannot just disappear, it’s been a month already!
Hi Ivana,
Thanks for getting in touch with us about your experience at Duelz Casino.
Sorry to hear you’ve been having trouble withdrawing. Does your bank offer online banking services? You can often generate bank statements the same day when using online banking services.
We hope your situation is sorted out soon.
Regards,
Casino Professor Team
Hello did you get your money I’m having same problem
Never play on this site it is a con they will bleed you dry be warned stay away
Hi Michael,
Thanks for your comment – although we wish you’d had a better experience.
Was there anything in particular about Duelz that caused this?
They offer games of chance which means the player is never guaranteed to win. Instead, the outcome is random. So you should only play to have fun, and only bet what you can afford to lose.
Regards,
Casino Professor Team
I OPENNED AN ACCOUNT WITH DUELZ AND STARTED TO PLAY STARTED WINNING WENT WITHDRAW MY WINNINGS AND AFTER FEW MINUTES MY ACCUNT WAS BLOCKED, NO WHERE TO GET INTOUCH WITH CUSTOMER SERVICES, EMAILED SUPPORT BIT NOT RESPOND, IS THIS COMPANY DODGY?I NEED ASAP RESPOND OR I WILL TAKE THIS TO THE COURT AND REPORT IT TO AUTHORYTYS
Hi Elvan,
Sorry to hear your account has been blocked at Duelz.
They usually respond to emails within a few days and should be able to explain more about your account’s status.
If you still continue to have problems, you can check under the terms and conditions about how to escalate your case.
Regards,
Casino Professor Team
Played Duelz casino and after reading the reviews I was feeling a little sceptical. I think there is a great choice of gaming the layout is very good and only dislike is the deposit fee
Customer service and verification was quick and responsive and I won a 4 figure amount and was processed very quickly
Always two sides to every story,definitely recommend
Hi Astro,
Thanks for getting in touch with us about Duelz Casino. We’re glad you enjoyed it!
It’s great to hear that you were satisfied with the customer service and that your withdrawal was processed quickly. However, do remember that some withdrawals may take a bit longer if extra verification is required. This is a possibility at UK casinos.
As for the deposit fees, we hope they get rid of them soon. But you can use a different payment method other than your bank card to avoid these fees if you want to.
Best of luck in future – and congratulations on your win!
Casino Professor Team
Disgrace I verify my account and make a withdrawal there’s no email confirmation of my withdrawal then they block my account and don’t respond to my emails and no live chat to even find out the issue
Hi Ray,
Thanks for leaving your comment. Sorry to hear that you’ve not had a good experience.
Duelz Casino are often able to verify documents within a few days. They will also usually respond to emails within a few days. Unfortunately, we are unable to get any information about your account ourselves.
We hope your situation has a speedy resolution.
Regards,
Casino Professor Team
Deposited and won but got blocked during game and cannot even withdraw winnings now
Hi Marie,
Thanks for getting in touch.
Unfortunately, we are not able to access any information about your account ourselves.
You can contact their customer support team for more information on your account status.
We hope everything is resolved as quickly as possible.
Regards,
Casino Professor Team
Hi,
I have recently left an honest true review of the site but forgot to mention a couple of other things which are very important.
1. I sensibly put a restriction on my account however I cannot see any way of finding out where you stand on that amount. For example if the limit was £3500 a month, am I at £1000, £2000, £3,000 etc as I try now to deposit and it says I can’t as reached my limit but I don’t know when it starts , when it ends, amount , date for refresh etc
2. The HELP button on the Home Screen in order to ask someone questions like…….how come I keep pressing and I never win or get a feature…..is my account hacked or how much left have I got to deposit from my limit……..you can’t get in touch with anyone so what’s the point in having it? All it does it makes it feel more dubious as to what is happening rather than just a simple question being answered or directed to a certain part on your account as I am new and not familiar to the site.
That is very poor
Hi Adrian,
Many thanks for leaving us your detailed Duelz Casino reviews. Sorry to hear you’ve been having issues.
We will try to answer all your queries from above and also in your other comment that you left below:
1) Setting a gambling budget is definitely a good idea. Are you able to find the “Responsible Gambling” option in the main menu? Once there, you should be able to see your current gambling budget limit. Please contact customer support if you can’t find this.
2) We have just tested the HELP button (09:30 UK time) and managed to get a response from their live chat team in under a minute. Of course, the response times can vary a lot though – especially during busy periods. If possible, you could try to contact them early in the day to avoid any queues.
3) You should be able to change your deposit method from debit card to another option. On the Deposit screen, scroll down the page to view alternative methods. However, this may not be available if you already have money in your account. Please contact customer support to check this.
4) All of the games at Duelz Casino are games of chance. This means that there’s no guarantee that you’ll win while playing. Slots are indeed RNG (random number generator) games. It is impossible for Duelz (or any other licenced UK casino) to tamper with the games, change the payout system, or affect the outcome in any way. All games on licenced UK gambling sites must have been tested by an approved Test House from the Gambling Commission.
5) We mentioned the deposit fees within our Duelz Casino review as one of the negative aspects of playing here. Please note that they only apply to debit card payments at the time of writing. Even so, we hope to see them removed in future soon.
We hope we’ve managed to answer your queries. Please let us know if you have any other comments about Duelz Casino.
Regards,
Casino Professor Team
Hi, I am a idle aged level headed business owner who likes a little gamble at times. I joined Duelz and had a nice win to start £3000 I think and was immediately paid out. I have supplied my documents and all is very efficient it seems.
However:-
1. Each deposit they charge from your debit card. This is I assume allowed from Malta but is not allowed in the UK I am told.
2. I deposited another £1,000 and got to £10,000 which was fantastic. I had my target and was very close to it however……I lost the £10,000 followed by another approx £2,000 WITHOUT ONE FEATURE at an average of £15 spin…….they say the slots work on RNG but it can’t and does not.
3. I think the idea is to draw you in and then bleed you…..fortunately I can afford to lose but it’s still not nice or fun to spin and spin and spin without ANYTHING. I guess I have lost some 800 spins without any good win or ANY FEATURE……That has to be engineered.
4. I think most things are good about the site however I fear that if you are on a role or have decent money in the pot then a different percentage payout system applies.
5. Would I join if I were you……Possibly if they took away deposit fees but most definitely would play small stakes as the larger stakes DO NOT PAY ON THIS SITE.
WAY NO PEY AND WIN MANY
Signed up and deposited for a little gamble and boom send this and that documents! This should be stated before as you know [expletive]! Hate companies taking the [expletive] out of ordinary people scumbags
Hi Chris,
Sorry to hear about your experience at Duelz Casino.
Are you able to contact their customer support team? They should be able to explain more about their verification process.
We hope everything gets sorted out as soon as possible.
Regards,
Casino Professor Team
They have frozen my account with a balance of 200, blocked the account asked me to verify 3 times, ive sent eveything!!!! Now not replying, no number to contact them on, cant access live chat ,absolute disgrace of a site and i want my 200 pounds back.!
Hi,
Thanks for getting in touch with us about Duelz. Sorry to hear you’re having problems.
Did they say what the problem was with verification? Often it’s photos or copies of documents that are unclear, or too far out of date. They have an email address that you can contact on their website. They should be able to get back to you within a few working days.
We hope everything is resolved as quickly as possible.
Regards,
Casino Professor Team
Terrible casino website every time I played the roulette games wifi got frozen played on other websites had no problems you get blaming my internet when there was not it seemed when ever I was on a winning run the internet kept freezing as soon as I was playing with my bonuses it was ok was happy taking my money I know I’m a new customer I did email you after it kept saying talk to a support help desk then I had to take a screenshot
Hi Andy,
Thanks a lot for getting in touch with us about Duelz Casino.
Did you receive a reply from your email to their customer support team? You will usually receive a reply within a couple of days, although this may be longer during busy periods.
We hope they are able to provide a solution for this issue.
Regards,
Casino Professor Team
win 1500 pounds Friday, 1.15 pm. today is Sunday how long time need wait, for transfer to PayPal account, how long time need wait
Hi Pranas,
Thanks a lot for your question about Duelz Casino’s PayPal withdrawal time.
Every withdrawal at Duelz needs to be approved by their payments team before it is processed. This is standard procedure by online casinos with a licence. Unfortunately, there isn’t a set time for how long this takes. Duelz will try to approve as soon as possible, but it may take several working days to complete. Make sure to regularly check your emails for any updates. You can also contact their customer support team for an update as well.
Once the payout is approved and processed, it will likely be in your PayPal account that same day.
Let us know if you have any more questions – and congratulations on your win!
Regards,
Casino Professor Team
Ive been playing on duelz casino for a while been using my daughter’s account which they approved after her verification letter she sent them and her id , yesterday I won 1,000 pounds they blocked my account and confiscated the 1,000 saying I breeched the terms by using third party payment which is stupid after they approved it and also told me in an email no other casino should let me play on there account lol because of there mistakes it’s a joke a real con site I’m speaking with trading standards and my solicitor to get them shut down any one wanting the same please reply to me so we can make a case against them
Hi Philip,
Sorry to hear you’ve been having issues.
Duelz states in their terms and conditions that only payment methods in the account holder’s name can be used.
So, for example, you can’t use a payment method in your name to deposit into a casino account that has your daughter’s name.
Unfortunately, this would be a breach of their terms and conditions.
Regards,
Casino Professor Team
This site is a con. They verify you account debut refuse to pay out withdraw. Do not sign up.
Hi,
Thanks for letting us know about your experience at Duelz Casino.
Sorry to hear you’ve not enjoyed it. Are you able to contact their customer support team? They should be able to explain what went wrong with your withdrawal. Unfortunately, we don’t have access to that information ourselves.
Let us know if you have any further questions or comments.
Regards,
Casino Professor Team
They’ve kicked me out my account after I gave them all the correct documents aren’t replying to emails when I have thousands waiting to be withdrawn this site is wrong please do not play I’m getting legal advice and willing to do a whole lot more to get this site taken down
Hi Jack,
All withdrawals need to be approved before they are sent. Sometimes this can take longer to do, especially if the withdrawal is a large amount.
As you have sent in the documents requested, it may be the case that Duelz are in the process of verifying these documents. You can wait a few days for any updates before getting in touch again.
We hope everything is sorted as quickly as possible. Congratulations on your win!
Regards,
Casino Professor Team
I was givin an email saying I had $704 in my account which I cant believe I forgot about it and when I contacted them they said they dont know what I’m talking about i still have the email they sent me saying i have the money in my account so what do i do??
Hi Tanya,
That’s strange. Has the email been sent from a legitimate address, like @duelz.com? Or maybe @suprnation.com, the operating company?
You could also try logging into your account to check the balance?
Let us know if you have any more questions.
Regards,
Casino Professor Team
I get a little worried when I have to resend information. Duelz has been really good to me. Just recently ( last week and today) I won what I think is a considerable amount of money. But then I was asked to resend my documents. I had made contact with Duelz via live chat and spoke to an agent to find out the status of my account and withdrawal. They have always stuck to their promises. But pleeeeeeeease. I’m still waiting. lol I had made contact with Duelz via live chat and spoke to an agent to find out the status of my account and withdrawal. Go well Duelz
Hi Iki,
Thanks for getting in touch with us about Duelz. Good to hear you’ve been enjoying their site!
It’s possible that a casino may request for documents to be sent to them so they can approve a withdrawal, even if previous withdrawals have been approved before. This often happens when the payout amount is quite large.
The approval process can also take several days to complete. We understand it can be frustrating, but there’s no set timeframe for this. You can continue to ask for updates every few days to check on the status. We hope it’s all sorted out as soon as possible.
Congratulations on your wins!
Regards,
Casino Professor Team
I’ve been with a few online casinos but this is by far the worst.
When I joined they asked me to verify my account to save me having to do so later on this was done within 1 hour so I thought to myself this is great they say upfront to do this to save me when I go to withdraw so I gamble away and lose a good bit but this was just a bad streak not the casinos fault and bam I hit a lucky streak and cash out and they email me 24 hours later asking for silly documents I send them all and its 3 days later they ask me to send them again so I did then 3 days later after me emailing them flat out they ask me to send them again I go onto live chat they be very rude to me and then any time after that live chat is down but for my friends account it’s working ok very funny that.
So after a long period they email me apologising saying I’m fully verified and it’ll not be asked again.
Guess what today I’ve been asks to send payslips and bank statements these people will ask very everything hoping you’ll not have something to send they hate paying out I closed my account and never received money i had in my balance they can keep it
Hi Alan,
Thanks for leaving your Duelz Casino review.
Sorry to hear you’ve been having problems with your withdrawal. We understand it can be frustrating but Duelz Casino may ask for proof of source of funds before processing withdrawals. This is stated in their terms and conditions. Payslips and/or bank statements are often asked for this.
You can contact their customer support for guidance on the next steps of your withdrawal.
We hope everything is resolved as soon as possible.
Regards,
Casino Professor Team
This casino is legit and after winning a huge amount late last night I’ve been verified and I just received an e-mail that my funds will be deposited via e-transfer (Gigadat) today or next business day. So to be verified so quickly and receiving deposited process notification in less then 24 hrs is just amazing to me. Also the amount was very huge so they are a very honorable casino with integrity!!
Hi Dianne,
Thanks a lot for letting us know about your experience at Duelz Casino.
We’re very glad to hear you enjoyed it! Congratulations on your win – and we wish you the best of luck with everything in future.
Regards,
Casino Professor Team
I have had the worse experience with Duelz. I made a withdrawal and still not received also I logged on today to discover my account is blocked after allowing me to deposit. I still have £1600 in my account. They are ignoring all emails. I have screenshot evidence of withdrawal and funds still in my account. I must of had my doubts about the company to of screenshot. Please avoid as you won’t get paid out. I sent all documents they requested. I’m upset and disgusted how I have been treated. I am pursuing my case and taking further action.
Hi Karen,
Thanks a lot for leaving your review of Duelz Casino. Sorry to hear you’ve been having problems with your withdrawal.
Are you able to contact them via live chat? You should be able to speak to an agent to find out the status of both your account and withdrawal.
We hope everything is resolved as soon as possible.
Regards,
Casino Professor Team
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