Online casino verification process UK

Online casino verification

Online casino verification in the UK is incredibly important. Since May 2019, players across Great Britain need to have their identities verified by an online casino before they can play. This applies even if the player only intends to use free offers like free spins.

There aren’t any exceptions to this rule. So to start playing quickly, you’ll need to get verified as soon as possible. One way to do that is to choose a quick verification casino.

UK casinos with quick verification in 2021

No Deposit Bonus
10 FS + 6 Bingo tickets (no wager!)

First Deposit Bonus
EXCL: 20 Free Spins -- code: QUEEN20

No Deposit Bonus

First Deposit Bonus
100% up to £25 + 20 Bonus Spins

No Deposit Bonus
Up to 20 Free Spins

First Deposit Bonus
Up to 100 Free Spins + up to £1000 Welcome Bonus

No Deposit Bonus
50 Free Spins (no wager)

First Deposit Bonus
EXCL: Bet £10 - Get 50 FS (no wager)

No Deposit Bonus
EXCL: 10 Spins -- promo code: BUFFALOTRAIL

First Deposit Bonus

Out of our entire UK online casinos list, these UK casinos have the quickest average verification timeframes at the moment:

  • MrQ Casino
  • Casumo
  • Dr Slot
  • Betfair Casino
  • LV Bet

If you can’t be verified automatically then these sites have a dedicated team on hand to manually verify your account. Let’s take a look at the actual process.

Casino verification process

As players cannot start gambling until their account is verified, it’s in every casino’s best interest to provide a quick verification process.

The fastest way for a casino to verify a player’s personal information is by using certain databases. These databases can be sourced from credit referencing agencies or the electoral roll for example. The casino automatically takes the personal information you provide and matches it with the database. Therefore, it’s very important to input your personal information correctly when signing up otherwise a match will not be found. If this is successful, you may be able to play at an online casino without verification documents being required.

However, this automatic online casino verification doesn’t always work. This can happen if your personal information (such as your address) has recently changed, or if you are not registered on any databases. If your information has recently changed, DO NOT provide old information to try and benefit from quick verification. This old information will just cause problems later on.

Instead, you will need to provide information that proves your age and identity. As confirmed by the UK Gambling Commission, here’s a list of documents you might be able to use to verify your casino account:

  • Passports
  • Driving licences
  • Household bills

By providing these documents, the casinos are able to:

  • Check you are old enough to gamble
  • Check you have not self-excluded from gambling
  • Confirm your identity

The casino’s team will do this manually to complete the online casino verification process. Make sure to send them clear copies of up-to-date documents. Verification can be completed within the same day, especially if sent early in the day.

Even if you are lucky enough to be automatically verified, we still recommend having the above documents mentioned on hand. That’s because casinos may request these documents at a later stage anyway, such as if you want to make a deposit to get casino bonuses. You may have to verify a UK mobile number at this stage as well, as most sites are starting to offer a mobile verification casino bonus.

Casino verification withdrawal

Online casino verification is not always complete after this, which leads to probably the most common complaint that online casino players have – verification when withdrawing. Sometimes, you are asked to provide even more documents to get access to any winnings. This is particularly common if the player is trying to withdraw a large amount – which many consider to be the casino deliberately stalling to try and get out of having to pay. However, this extra verification is legitimate, as confirmed by the Gambling Commission.

However, there have been stories about casinos only asking for ID documents when a withdrawal request is made. To combat this, the UK Gambling Commission’s policy instructs casinos to complete verification steps as soon as they become necessary, rather than waiting for a withdrawal to be requested. However, the policy also states that this “does not prevent a licensee [the casino] from seeking further information on the customer [player] which they must obtain at that time due to any other legal obligation”. An example of this would be anti-money laundering checks. So, in rare cases, you may be asked for proof of these documents to verify your withdrawal request:

  • Proof of payment method
  • Copy of bank card
  • Source of income

Why do I need to take a selfie?

Sometimes a casino may request for you to send a selfie to them for additional identity confirmation. This may happen, for instance, if the casino thinks there’s a chance that someone is playing in another person’s name. Again, although this may seem a strange request, a casino asking for a selfie is a genuine request, as confirmed by the Gambling Commission.

You may be asked to send just a selfie on its own, or possibly a selfie while holding one of your verification documents – like a passport or driving licence.

UK casino verification problems

The reason why you have to verify your identity is because of rules set out by the UK Gambling Commission (UKGC). All gambling sites operating in the UK must have a licence from the UKGC. This ensures that players are protected by the many Gambling Commission rules and regulations.

In May 2019, the Gambling Commission’s rules were changed so that all operators must verify a customer’s (player’s) name, address, and date of birth before allowing them to gamble. Of course, players were not used to this. Sending copies of sensitive documents was seen as over-the-top. It can also take some time to complete. But it’s done to help keep you safe while gambling. For example, it helps to prove you haven’t self-excluded from gambling. All your documents are stored securely too.

Problems with casino verification when withdrawing are very common as some players consider this to be a tactic to delay a payout. But all legit and licenced casinos need to help prevent money laundering and other financial issues. Unfortunately, this can take several days and players often complain about it. However, these problems are often resolved when the extra verification documents mentioned above are provided.

At Casino Professor, we only list UK casinos with a Gambling Commission licence – so all sites follow these rules. We strongly recommend avoiding any illegal and unregulated gambling sites, such as casinos not on Gamstop and credit card casinos UK. Both of these have been banned by the Gambling Commission.


The casino needs to check who you are, that you are old enough to gamble, that you haven’t self-excluded from playing, and a few other things. It’s a very important process that helps to try and keep gambling safe.
It can vary. Sometimes the initial verification can happen immediately, whereas other times you may need to send copies of ID documents. Most likely, you’ll have to send those ID copies at some stage anyway to complete the verification process.
Yes. The UK Gambling Commission requires players to be verified, and these documents are often the only way to prove your identity. Whatever you submit is stored safely and confidentially.