MrQ Casino Review

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MrQ Casino review
No Deposit Bonus
10 FS + 6 Bingo tickets (no wager!)
First Deposit Bonus
EXCL: 20 Free Spins -- code: QUEEN20
Play
Payment methods
Bank transfer, MasterCard, Pay by Phone Bill, PayPal, Revolut, Visa, Wise
Software
Big Time Gaming, Blueprint Gaming, Evolution Gaming, Eyecon, High5Games, Inspired Gaming, iSoftbet, Just for the Win, Microgaming, NetEnt, Nolimit City, PearFiction, Play’n GO, Playson, Playtech, Pragmatic Play, Push Gaming, Quickspin, Red Tiger Gaming, Relax Gaming, Skywind, Slingo, Thunderkick, Wazdan
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5 / 5

MrQ Casino is an online casino that launched in 2018. MrQ is currently owned and operated by Lindar Media. Although originally a bingo site, we listed them on our site due to the strong selection of slots and the main attraction – no wagering requirements, ever! We last tested them in October 2022 and have updated this MrQ Casino review with the latest information. Read on to see why we think they are one of the top 20 online casinos UK at the moment!

MrQ Casino review at a glance:

Pros

  • EXCLUSIVE: MrQ casino bonus (use MrQ promo code: QUEEN20)
  • TESTED: Fast MrQ withdrawal times (under 20 minutes for us!)
  • Two MrQ no deposit bonuses
  • No wagering requirements – ever!
  • More slots & providers added
  • Live casino available from August 2021 (added Evolution in February 2022)
  • Promo codes for existing players
  • One of the best online casino reviews UK we’ve done

Cons

  • Very limited customer support
  • Only a few deposit methods

MrQ's EGR 2021 Award

One of the big perks of playing at MrQ compared with other sites on our UK online casinos list is that you can get two different no deposit bonuses – one for bingo and another for casino.

And the best part? As this is a fully no wagering casino, you keep what you win from both!

MrQ free spins no deposit

To get started with playing slots, you can get the following free spins no deposit at MrQ:

  • 10 Free Spins No Deposit (see full terms below)

All you need to do is have a valid UK mobile number – there isn’t a MrQ promo code no deposit to remember. Verify this number using a code sent via SMS text for the no deposit free spins to be credited to your account.

From April 2022 onwards, each free spin no deposit is now worth 20p each. Previously, they were valued at 10p.

MrQ free spins verificationVerify your UK mobile number and free spins will be added to your “Rewards”

MrQ bingo no deposit bonus

You can also give bingo a try with this MrQ no deposit bingo bonus:

  • 6 Free Bingo Tickets

All winnings will be yours to keep, making it our top pick for playing free bingo with no deposit no card details!

MrQ Bingo No Deposit Bonus Terms

  • Free For All room is available for 24 hours after successful registration
  • Room is open 9am-10pm
  • Games play every 15 minutes
  • 6 free tickets can be claimed per game
  • Full T&Cs apply

MrQ casino bonus

Here’s what bonus you’ll get if you make a first deposit at MrQ Casino UK:

  • 20 Free Spins
  • Use our exclusive MrQ deposit promo code: QUEEN20

A minimum deposit & spend of £10 is required. Make sure to check all the terms and conditions before you play.

MrQ bonus terms

Players who have successfully verified their mobile phone number and completed age verification will be credited 10 free spins on Squealin' Riches, 20p per spin, no maximum win. First deposit only. Min deposit & spend £10. Max 20 spins on Scarab Queen at 25p per spin. Spins credited upon spend of £10. Full T&Cs apply.

Full T&Cs apply

While the no deposit casino bonus is available for everyone, we’ve managed to negotiate directly with MrQ to get you an exclusive offer for your first deposit! Of course, this is a little different than the casino bonuses as you are given free spins instead of extra money. However, with no wagering, it’s a nice offer.

Overall, the terms and conditions are very fair – giving our updated MrQ Casino review rating a nice boost.

MrQ 30 free spins

MrQ have 30 free spins in total – all where you win real money straight away.

However, the batches of no deposit and deposit free spins are slightly different. At the time of this MrQ Casino review, here’s how the two batches of 30 free spins are split:

Both of these games have been created by highly experienced developers, with Squealin’ Riches arriving from PearFiction Studios and Scarab Queen being a Pragmatic Play creation.

MrQ promo code

QUEEN20 – Make sure to use this MrQ promo code to unlock our exclusive bonus listed above.

There isn’t a MrQ promo code no deposit. These offers are triggered automatically by signing up/verifying your phone number.

Promotions for existing players

Once you’ve played your way through all of the above, MrQ Casino UK have additional offers for existing players.

For example, they run standalone promotions for existing players every week which you can choose to trigger if you want to. And of course, there’s no wagering attached. So we consider these to be some of the best casino deals you can get.

MrQ promo code for existing customers

MrQ regularly send a promo code to existing players via email. So it’s worth accepting communications from them.

One day we opened our inbox to find a no deposit bonus for us an existing player:

MrQ no deposit bonus for existing players

All we needed to do was log in to collect them. And of course, this was a free slots keep what you win bonus thanks to their policy of no wagering.

Deposit methods

This is where our MrQ Casino review is mixed as they don’t offer many deposit methods. At the time of writing, these are the deposit methods that you can use at MrQ Casino UK:

  • Visa
  • MasterCard
  • PayPal
  • Pay by Phone
  • Revolut
  • Wise
  • Bank Transfer

The best aspect is that MrQ are one of the elite PayPal casinos. This is one of the safest ways to deposit in the online casino space. PayPal are also very strict about who they partner with, so this proves that MrQ Casino is a legit and trustworthy site.

MrQ are also a certified pay by phone casino. This means that many UK players can deposit using their mobile phone bill if they wish. This works as a pay by SMS casino – where you confirm the payment via a code sent by SMS text.

We chose to deposit via phone using SMS. We needed to verify our number before making the deposit. But it was all sorted in less than a minute. Here’s a quick video of us showing how to deposit by phone which we did at MrQ Casino:

Depositing via phone at MrQ Casino

If you are a customer of one of the following UK mobile networks then you can pay by phone at MrQ:

  • EE
  • 02
  • 3 (Three)
  • Vodafone
  • GiffGaff
  • Sky
  • Tesco Mobile
  • Virgin Mobile
  • BT Mobile
  • Plan.com
  • Plusnet Mobile
  • Lyca Mobile
  • Utility Warehouse

Previously, you needed to be on one of the UK’s major mobile phone networks (EE, 02, 3, Vodafone) to pay by phone. But as of October 2022, MrQ now accepts the other networks we’ve listed too – which is a nice addition.

Besides PayPal and Pay by Phone, there’s only Visa, MasterCard, Revolut, Wise, and Bank Transfer available as alternatives. This means many of the usual casino payment methods are missing – such as Skrill, Neteller and paysafecard. This is not ideal as many players use these methods to make online casino deposits.

The minimum deposit amount at MrQ Casino is £10.

The maximum deposit amounts are:

  • Visa, MasterCard, or Bank Transfer: £10,000
  • PayPal: £5,500
  • Pay by Phone: £30 (you can also only deposit a maximum of £240 per month using Pay by Phone).

MrQ withdrawal time

The time it takes to receive a withdrawal at MrQ ranges from a few minutes up to 5 working days. All withdrawals at MrQ need to be approved first. Withdrawals stay in pending status until this is done. It took just a few minutes for our withdrawal to be approved but this isn’t guaranteed. So it may take longer for you.

MrQ withdrawal approval process

Email confirming our withdrawal’s approval

Delays can happen if extra verification is needed (more on verification below). However, we were not asked for any verification documents during our time at MrQ (yet). It was all done automatically. This meant we could benefit from an online casino no verification withdrawal at this site as we didn’t need to send any documents.

Once a withdrawal has been approved, the average time it takes to get the money depends on which method you use at MrQ:

Withdrawal methodMrQ withdrawal time

Visa Direct

4 hours on average

PayPal

Up to 6 hours

Bank Transfer

Within 24 hours (on working days)

Visa & MasterCard debit

3 to 5 working days

Revolut

3 to 5 working days

Wise

3 to 5 working days

Remember that the method you last used to make a deposit will automatically be chosen to make the withdrawal. If you used pay by phone to deposit which doesn’t accept withdrawals (like us) then you will need to register an alternative method.

Our MrQ Casino withdrawal review

We decided to try Bank Transfer – and it was extremely quick. We had to deposit another £10 so that MrQ could verify our NatWest bank account. But customer support told us we could just withdraw that amount back out along with our winnings. We confirmed the withdrawal of just over £40, and the money was in our NatWest bank account in less than 20 minutes – including the approval time!

This confirms MrQ to be an under 1 hour withdrawal casino which is quite rare. They are also a confirmed instant bank transfer casino UK.

MrQ bank transfer withdrawal

Our withdrawal in our bank account within minutes

A few things probably helped us to receive the withdrawal in under 1 hour. For example, just over £40 isn’t that high and is less likely to require financial verification documents. We also requested the payout on a working day. Whereas you might have to wait longer on weekends or bank holidays due to slower processing times – which we did actually experience later on.

We decided to try out PayPal as our next MrQ withdrawal method. We requested the payout on a Saturday evening. It was left pending until approved early on Monday morning – which is a gap of more than 24 hours. So it seems like MrQ payouts on weekends take longer. So weekdays (or during customer support hours) seem to be the best time to request a withdrawal. Once approved, the money was in our PayPal account instantly.

MrQ instant withdrawal via PayPal

Email confirming the money had entered our PayPal account in under a minute

We’ve also listed MrQ as o Visa fast withdrawal casino after confirming they accept Visa Direct. This Visa Direct is able to transfer money much faster than standard debit card transfers. At MrQ, this takes just 4 hours on average (although it can be quicker too).

But if you don’t qualify for Visa Direct or if you are using MasterCard, then these standard debit card withdrawals take 3 to 5 working days on average.

The minimum amount you can withdraw at MrQ is £10 per transaction. You can also withdraw up to £1,000 per day, £3,000 per week, and £5,000 per month. So not great if you win big.

MrQ slots

MrQ Casino’s collection of slots and games has been steadily growing since they launched. This is thanks to new partnerships with some of the following big slots providers:

  • NetEnt
  • Pariplay
  • Thunderkick
  • Eyecon
  • High5 Games
  • Blueprint Gaming
  • Quickspin
  • Pragmatic Play
  • PearFiction Studios

At the time of this MrQ Casino review update, they have also added table games, jackpots and also Slingo. In fact, they are the best site to get a Slingo casino no deposit bonus in our opinion.

If you’re playing on a desktop or laptop then MrQ allow multi-play. You can play bingo on one side of the screen and slots on the other. Not all slot games available for multi-play but they have some of the most popular titles.

MrQ Casino multi-play

Multi-playing slots and bingo at MrQ

MrQ live casino

Live casino games at MrQ have been available since August 2021. Only roulette tables were available at the start, provided by Authentic Gaming.

However, as we predicted in this review before, MrQ added a huge number of extra live casino games in February 2022 after partnering with Evolution Gaming. This means you can now play live table versions of blackjack, baccarat, poker variations, game shows, and more. MrQ can now be considered a complete live casino in the UK which is a great addition for players.

All live games are available to play on both desktop and mobile. We decided to use our smartphone when testing them out. The gameplay was smooth and placing bets was pretty easy (no accidental bets in the wrong places etc).

MrQ live casino gameplay

MrQ live casino gameplay on mobile

MrQ bingo

As we mentioned above, MrQ’s main focus when they launched was bingo. So there are a lot of options for this.

They have an entire section of their games library dedicated to bingo for you to choose from. Many bingo promotions are also available.

Mobile play

MrQ have done a really great job when it comes to their mobile site. It is compatible with all mobile devices and will adjust itself responsively to the device and web browser you’re using. The majority of games will be available on mobile, and you can use the same payment methods and get the same bonuses as desktop. But MrQ’s multi-play feature is not available on mobile as there’s not enough screen space.

You can seamlessly transition between mobile and desktop devices too, picking up where you left off. For this review, we mainly used our mobile and it was very easy.

App

The MrQ app launched on Android and iOS in May 2022. You can download it from the Google Play Store and Apple App Store if you are a UK resident.

We tested the app on our Android smartphone for this MrQ Casino review. It was a pretty good experience. But in truth, there was very little difference between playing MrQ’s slots and games on the app compared with playing through our device’s web browser.

The only major benefit that we found is that you can log in using biometrics through the MrQ Casino app:

MrQ Casino app biometrics login

But if logging into your account using biometrics isn’t a necessity then we think you can skip this download and save your storage space. Our experience using mobile browser was easily good enough.

Is MrQ legit?

MrQ Casino is owned by Lindar Media. The Lindar Media company launched in 2014. They have a lot of experience in the industry and are known to take the safety and security of casino players incredibly seriously. They have a rigid responsible gambling policy and deploy strong encryption across the site. This ensures that MrQ is not a scam and is perfectly safe for players to join.

In October 2019, Lindar Media were awarded the “Rising Star” award for MrQ at the EGR Operator Awards 2019. This is another good indication that MrQ Casino is 100% legit and trustworthy.

MrQ’s TrustPilot also has a rating of “Excellent”, which is very rare for an online casino. Many players speak highly about their commitment to no wagering.

MrQ Casino's TrustPilot

Licences

Through Lindar Media’s ownership, MrQ Casino is licenced by the UK Gambling Commission. This allows the site to operate and accept casino players from the UK.

The UK Gambling Commission is one of the strictest gambling licencing bodies in the world. UK players are given a lot of protection as MrQ are required to meet the highest standards of this licence. At the time of writing, there have been no sanctions or penalties handed out to MrQ or Lindar Media by the UK Gambling Commission.

MrQ is the only active casino on Lindar Media’s UK licence too. This means they are one of the more interesting independent casinos UK, where the casino runs on its own platform. This provides a unique experience that few other sites can offer, which our MrQ Casino review has covered in detail.

MrQ Verification time

In line with their licensing commitments, all UK players must be verified before they can play. MrQ try and do this automatically by matching the information you provide when signing up with a variety of databases. We were able to benefit from this instant automatic verification at MrQ when we signed up ourselves.

However, if automatic verification isn’t possible then you’ll need to send some documents. Usually, this consists of:

  • Photo ID – Such as a valid driving licence or passport.
  • Utility Bill / Bank Statement – Showing your name and address (dated within the last 3 months).

MrQ’s verification time is within 24 hours on average.

In some cases, you may be asked to prove your payment method. So sending a screenshot of your PayPal account, a photo of your card, or by verifying your mobile phone number (like we did above). We were also asked to make a deposit using our bank account before we could use bank transfer to withdraw.

We weren’t asked ourselves, but you may need to prove your source of wealth. Documents such as payslips, a work contract, or another valid proof of income may be requested. This may sound excessive but the documents are commonly asked in the online casino verification UK process. All documents will be kept safely and securely.

Customer support

The customer support options at MrQ are:

  • Chat (not live)
  • Email
  • Post

But this is one of the very few parts of our MrQ Casino review that is disappointing.

For starters, there is no 24/7 customer support at MrQ Casino. Their team is only available between 8:00am – 8:00pm UK time between Monday and Friday (excluding bank holidays). So if you have any problems in the evening or at the weekend then you’ll have to wait until they open again to get an answer. Which is not great.

If you play when customer support is closed, you can send a message or email and wait for their reply. You can also send them a letter via post but this obviously takes several days.

You’re not guaranteed to get a quick answer during opening hours though. That’s because MrQ’s chat facility is not considered live. This means you might not be able to have a conversation with one of their agents in real-time – especially during busy hours. In fact, you could be waiting up to a day to hear back from them.

Information on MrQ's customer support

Confirmation that MrQ’s chat service isn’t live – with waiting times up to 1 day

There is also no MrQ Casino contact number at the moment. So you can’t call them via phone. To be fair, most casinos don’t have a telephone contact number. So this isn’t a big shock.

A good alternative to contacting their team directly is to check MrQ’s FAQ section. This provides help for common problems and issues. It’s quite detailed too with many answers available.

But overall, customer support was the biggest fault we found when completing our MrQ Casino review. One silver lining is that we found the responses from their customer support team to be very helpful when they arrived.

Restricted countries

Only players from the UK are eligible to play.

FAQ

MrQ Casino is licensed by the UK Gambling Commission. This licence allows them to legally operate in Great Britain. This makes them a legit and safe site to play on.
Lindar Media currently owns MrQ Casino. This is the only online casino they operate in the UK. There are currently no MrQ sister sites available from Lindar Media.
MrQ withdrawal times vary quite a lot. We received a payout in just a few minutes. But it can take several days if extra verification is needed or you are using a slower payout method. Overall, you should wait at least a few days before contacting customer support about a pending withdrawal.
You can deposit and withdraw using PayPal at this site. Deposits are taken instantly. The official MrQ withdrawal time for PayPal is up to 6 hours after the payout has been processed. But we got ours in a matter of minutes.
You can request a payout from MrQ at the weekend but it might take longer to be processed. For example, we requested a withdrawal on Saturday and it wasn’t processed until Monday.
Our MrQ Casino review rating is one of the highest we’ve given. Read out full review to find out what we liked about them.
MrQ will try to verify a new UK player’s account automatically. However, they may request additional documents for ID purposes in some cases.
You can get two no deposit bonuses at MrQ – one to play casino slots and another to play bingo. Find more information about these no deposit bonuses on this page.
You can get a MrQ Casino bonus when making a first deposit. Find more information about their casino bonus on this page.
All the bonuses offered here do not have wagering requirements. So any winnings are paid in real cash straight away.
Unfortunately, there is no telephone contact number for MrQ at the moment. You can get in touch with them via chat, email, or post.

MrQ Casino review summary

We don’t normally go for bingo sites as they usually have limited casino slots and games. However, MrQ is the complete opposite, with many slots and games from popular providers. They also added live casino support in August 2021 and expanded the number of live games massively in February 2022. This shows that they’re very serious about online casino gameplay.

There are still a few issues to sort out – such as improvements to customer support and a few more payment methods – but everything else is very, very good. No wagering requirements across the site is fantastic, and the speed of our withdrawal was amazing – less than 20 minutes from requesting the money to it arriving in our account.

The site is clearly run by knowledgeable people and they even managed to win an EGR award shortly after launching.

Give them a go and don’t forget to add to the MrQ Casino reviews from our readers below to tell us what you think.

Casino Professor Team

MrQ Casino Reviews from players

  1. I have won £11000 last week, the bank card I used was lost so I had a replacement, I have sent phone bill, old card and new card info , statements etc , driving licence and utility bill. Nobody to get in touch with, when will I receive my money

    1. Hi Katie,

      Thanks for leaving your MrQ Casino withdrawal review.

      Sorry to hear you’ve been having trouble.

      Are you able to contact MrQ’s customer support team? Unfortuately, this is not a live chat service at the moment – so you might have to wait a few hours to get an answer. But they should be able to explain more about your withdrawal status.

      Congratulations on your win,

      Casino Professor Team

  2. Hi there. I withdrew £8575 in total. I haven’t gotten any information back. And the customer service takes really long to reply as well. I used to live at room 4.421, now I moved to room 2.209 recently around May. I have a tenancy agreement to prove that I lived in both of the rooms. Why is my account limited? I can’t deposit nor withdraw money.

    1. Hi,

      Thanks for getting in touch about MrQ Casino.

      Sorry to learn of your withdrawal issues.

      We recommend contacting MrQ’s customer support directly. They should be able to explain more about your account’s status.

      We hope everything gets sorted out quickly.

      Regards,

      Casino Professor Team

  3. Won’t pay my withdrawal

    It’s absolutely ridiculous, I opened an account and to deposit money I used my husband’s PayPal by accident as it’s on my phone. I won and tried to withdraw, now they are not giving me my money which is over £3500. So this company is a joke – if you win, they don’t pay. I realised I used my husband’s PayPal which I told them straight away. That’s why I tried to withdraw then using my bank details. Now you are saying you won’t pay out, not even my deposit back which is £500. Don’t know how you keep running, it’s absolutely ridiculous. I’m going to take this further if I don’t receive all my money. This site has really bad reviews, I should have checked before hand. Just want my money, over £3500. Please give me my money or I’m taking this further with legal action if I have to.

    1. Hi Lisa,

      Thanks a lot for getting in touch with us.

      Sorry to hear you’ve been having trouble withdrawing. Unfortunately, it does say in MrQ’s terms and conditions that you must use a payment method that’s in your name to deposit.

      We recommend getting in touch with MrQ’s customer support team so they can guide you on your next steps.

      We hope everything is resolved as soon as possible.

      Regards,

      Casino Professor Team

  4. I’m not happy I won never got paid ask them call me on chat no reply also can’t log in on my account

    1. Hi Rhoda,

      Thanks for leaving your comment.

      Have you sent MrQ’s customer support team an email about this? They should be able to explain your account’s status.

      Regards,

      Casino Professor Team

  5. I’ve emailed you ,I’ve tried live chat constantly no one there , I made a withdrawal on 19th april and my bank hasn’t received it and it’s not in my MrQ account so can someone tell me where its gone

    1. Hi Margaret,

      Sorry, but we are not MrQ themselves. We are a comparison site that compares UK online casinos.

      Unfortunately, they do not currently offer 24/7 customer support. However, when contacting their live chat ourselves, we received a reply by the next day at the latest.

      They should be able to explain the current status of your withdrawal. We hope everything gets sorted out soon.

      Regards,

      Casino Professor Team

  6. been waiting nearly 7 days for money I’ve won live chat load crap.it takes em a day to reply no contact numbers it a scam people stay away

    1. Hi Danny,

      Sorry to hear you’ve had problems withdrawing at MrQ.

      Unfortunately, their live chat team isn’t available 24/7 at the moment – so it can take a while to receive a reply.

      However, when they do respond, they should be able to explain why your payout has been delayed.

      We hope the withdrawal is processed soon – and congratulations on your win.

      Regards,

      Casino Professor Team

    2. still no winnings ftom the 3rd of march mr q says they sent bank the winnings the bank saying they haven’t received nothing who ya guna believe scam site

    3. Hi Danny,

      Thanks for getting back to us. Sorry to hear your withdrawal is still pending.

      It could be that the payment has been sent but has been delayed being delivered to your bank. Hopefully you’ll receive it soon. If not, you can check back in with customer support to see what the next steps are.

      Regards,

      Casino Professor Team

  7. Best app ever

    1. Hi Amyilou,

      Thanks for leaving your comment about MrQ. We’re glad to hear you enjoyed your experience!

      Let us know if you have any other comments in future.

      Casino Professor Team

  8. Scam u need to deposit

    1. Hi Marcus,

      Thanks for getting in touch with us about MrQ.

      Sorry to hear you’re having trouble getting their no deposit bonus. It should be given out as soon as you verify your UK mobile number under your account settings (verification is one of the requirements for this bonus, as explained in the terms and conditions).

      If you continue to have problems, please contact MrQ’s customer support for guidance – as we don’t want you to miss out!

      Best of luck,

      Casino Professor Team

  9. Honestly think this is the best new site in years. Usually have to put up with rubbish bonuses in U.K. with like 90 times wagering…not the real money your given here as it should be!!

    Few more games and they will be my number 1. Thats my only problem at the mo…

    1. Hi Tommy,

      That’s great to hear! 😀

      MrQ has certainly been a popular choice with players – and no wagering has almost certainly helped. Hopefully, they can continue to add more slots (and maybe payment methods) to make it even better.

      Thanks for leaving us your review of MrQ, and let us know if you have any further comments.

      Good luck with your gaming!

      Casino Professor Team

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