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32Red UK Review

32Red UK
3.8 / 5
No Deposit Bonus
N/A
First Deposit Bonus
150% up to £150
Payment methods
Bank transfer, Ecopayz, MasterCard, PayPal, Paysafecard, Revolut, TransferWise, Trustly, Visa
Software
Evolution Gaming, IGT, Microgaming, NetEnt, Pragmatic Play, Slingo

18+. BeGambleAware.org. New accounts only. Min. £10 deposit, debit card only. Up to 50x wagering, game contributions vary, max. stake applies, 7 day expiry. See full terms.

18+ | Gamble responsibly | GambleAware.org | Full T&C’s apply
Last updated
Ad disclosure
Pros
  • Large welcome bonus for new UK players
  • Exclusive slots & games
  • PayPal deposits & withdrawals
  • Payouts audited by eCOGRA
  • 24/7 support
Cons
  • Withdrawals not processed on weekends
  • High wagering requirements
  • Bonus activated with debit card only

32Red is a completely legit casino site in the UK. They have a licence from the UK Gambling Commission which allows them to legally operate in Great Britain.

32Red UK is a decent online casino with a range of features including:

  • Big welcome bonus for UK players
  • 2000+ slots & games
  • Exclusive titles found nowhere else

32Red Casino UK homepage

32Red casino bonus

New UK players at 32Red can get a casino deposit bonus after creating their account:

  • 150% up to £150

You will be given a £15 bonus for every £10 you deposit, up to a maximum of £150. Here are a few examples:

  • Deposit £10 – Get a £15 bonus
  • Deposit £50 – Get a £75 bonus
  • Deposit £100 – Get a £150 bonus

Bonus terms & wagering

18+. BeGambleAware.org. New accounts only. Min. £10 deposit, debit card only. Up to 50x wagering, game contributions vary, max. stake applies, 7 day expiry. See full terms.
T&C's apply

When doing our reviews of UK online casinos, we are always careful to check the terms and conditions of the bonus. That’s because these terms often determine if the bonus is good or not. Unfortunately, 32Red Casino’s bonus terms and conditions are not great.

The main downside is that the wagering requirements are set to x50 which is higher than the industry average of between x30 – x40. This means it will be harder to turn the bonus into real money that you can withdraw.

Also, despite having PayPal, you can’t use it and get the bonus listed above. Instead, you can only use a debit card. This is disappointing considering how popular UK casinos that accept PayPal are.

There are a few positives. For example, the bonus will expire 7 days after activation which gives you plenty of time to use it in full. The £10 minimum deposit is also pretty fair.

However, this was not a great part of our 32Red Casino review overall.

Promotions for existing players

In addition to the offer above for new players, there are several other casino bonuses for existing players.

We can’t say for sure what you can get as the promotions constantly change throughout the year. At the time of this 32Red Casino review update, there were free spins, slot tournaments, cash drops, and other prizes. You can find exactly what’s on offer within the Promotions page on their site.

Deposit methods

32Red UK deposit methods

You can use the following deposit methods at 32Red Casino UK:

  • PayPal
  • Visa
  • Mastercard
  • Trustly (Instant Bank Transfer)
  • Paysafecard
  • Ecopayz
  • Revolut
  • Wise

It’s great to see PayPal available as this is one of the most popular options for British players. You can also use other similar e-wallets like Paysafecard and Ecopayz.

As a casino with instant bank transfer, you can also top up your 32Red account immediately from your bank account. Many British players use this option as you just need to log in using your online banking account to confirm the payment.

Overall, no major deposit methods are missing – so this is a good part of our 32Red Casino review.

Minimum deposit

The 32Red minimum deposit is £10. This is a pretty standard amount that most of our other UK online casinos have too.

No fees are charged to make a deposit. The money will be available in your player account straight away.

32 Red withdrawal time

The time it takes to receive a withdrawal from 32 Red is between 24 hours and 6 working days. This can be quite a long time to wait. It’s far behind the current fast payout casinos in the UK which can process payments much quicker.

If you do decide to play at 32 Red, here’s the entire withdrawal process.

Work in progress status

32Red withdrawal process

As soon as you request a payment, your withdrawal status will be set to Work in Progress. This means that your withdrawal is now pending until 32Red approves it. All UK online casinos must approve payments as it’s part of their licence requirements.

The problem is that this process can be quite slow at 32Red. As you can see in the image above, their payments team only operates between 8am – 4pm (UK time) on weekdays. This means:

  • Payouts won’t be processed outside these hours during the week
  • 32Red doesn’t manually process payouts on weekends

So if you request a withdrawal from 32Red on the weekend and it needs to be manually approved, you’ll need to wait until Monday until it starts to be processed.

It’s also possible that extra verification documents may be requested before a withdrawal is approved. Verifying these documents can take several working days. Again, this is a requirement that all licensed UK online casinos must follow. But because of the slow initial approval process, it can take several working days before you’re even asked for documents to be sent which slows things down even more.

Payout method speed

Once your withdrawal has been approved, the status will change from “Work in Progress” to “Paid”. How long it takes to receive your money depends on which 32Red payout method you use:

  • PayPal: Instant
  • Trustly (Instant Bank transfer): Instant
  • ecoPayz: Instant
  • Visa: 3-5 days
  • Mastercard: 3-5 days

These withdrawal times are averages and don’t take into account any external factors – such as if the payment processor is having issues. But this is rarely a problem. So the best way to try and get a 32Red fast withdrawal is to choose an instant payout method – such as PayPal, Trustly, or ecoPayz. That’s because the money will be in your account as soon as it’s sent.

Although 32Red accepts Paysafecard, this is only for deposits and cannot be used to make a withdrawal. You will likely need to collect your winnings using bank transfer instead if you used this method.

The minimum withdrawal amount at 32Red is £10.

Reverse withdrawals

You can’t reverse a withdrawal at 32Red once you have requested it. That’s because UK rules now prevent reverse withdrawals from being allowed at all licenced gambling sites in Great Britain.

Once a withdrawal has been locked in, the status will change to “Work in Progress”. This means it’s waiting for approval from the payout teams and cannot be undone.

Slots & games

32Red UK slots & games

When it comes to the slots and games available at 32Red Casino, they have made a lot of progress recently. You can now play 2000+ titles from a range of different providers such as:

  • NetEnt
  • Pragmatic Play
  • IGT
  • Microgaming
  • Scientific Games
  • & more

This is a big upgrade from just a few years ago when you could only play slots and games from Microgaming. 32Red have even managed to get exclusive slots for their players only, so you can try out something different than at other sites.

For most slots, you can try them out for free in demo mode once you’ve made an account. This can be useful for learning the gameplay before committing your own money. Very few other UK casinos offer players a demo version.

Slingo has also been added as UK players continue to find Slingo sites very popular. There are many popular jackpot games too – including Microgaming’s Mega Moolah jackpot.

Overall, their games library is much improved.

Live casino

32Red UK live casino

If you like to play classic casino games with a real dealer, 32Red have 60+ live casino games at the moment. Although not the biggest collection we’ve ever seen, it’s still a decent variety of games like:

  • Roulette
  • Blackjack
  • Game shows
  • Baccarat
  • Poker games
  • & more

You just need to select a game and you’ll be connected to the live stream so you can start to play. All of these games are provided by Evolution Gaming which is by far the most popular live casino provider in the UK.

Mobile play & interface

32Red Casino UK mobile

When doing this 32Red Casino review, we used a mobile phone and a laptop. This was done to properly test how this site displays and reacts on different devices.

We’re happy to say that 32Red is completely mobile-friendly. The site fits nicely within your phone screen and it’s easy to navigate around using the menus and buttons. The gameplay is smooth and the loading times are pretty quick when using a stable internet connection. As most UK players use a mobile device to play, it’s very good to see that 32Red has optimised for these types of players.

However, if you want to use a laptop or computer then this is no problem at all too. The site is well designed to take advantage of these bigger screens by displaying more useful information and everything runs smoothly when using a modern web browser.

Overall, you should have no problems playing here using whatever device you want.

Customer support

32Red UK help centre

If you ever have any problems then there are plenty of customer support options at 32Red. The best starting point is their Help Centre shown in the image above. You can find detailed answers for a range of topics here such as Registration, Verification, Deposits, Withdrawals, and more.

However, if you need to speak to an agent then you can do so via:

  • Live chat
  • Email
  • Phone (7am – 11pm UK time)

It’s good to see that live chat is available 24/7 so you can always get an answer straight away instead of waiting. You can also speak to an agent over the phone, although this isn’t available around the clock. If you send an email then you may have to wait a few days for a reply.

To find these contact options, you need to go to the Help Centre and open up any question. At the bottom of the page, you will see a Contact Us option which will bring up Live Chat, Email, or Phone support.

Is 32Red UK legit?

32Red Casino is part of the Kindred Group brand which is very well-known in the industry. They operate many sites in the UK including Unibet Casino. Kindred has earned themselves a good reputation, in part thanks to the length of time for which they have been operating and the experience they’ve gained. Therefore, we are happy to say that 32Red is legit and not a scam.

All of 32Red’s slots and casino games are tested by eCOGRA. These checks are done every month to ensure the games are fair. The average payout percentage is usually around 95% overall.

UK Licence

To operate, 32Red Casino UK has a gaming licence from the UK Gambling Commission. This is one of the strictest gambling licensing bodies around and ensures that this site operates legally and properly.

As 32Red is the only site listed on this licence, this means it’s an independent casino. These sites use their own platforms and are generally more unique with their features and designs. So this is good to see.

32Red Casino UK summary

32Red Casino are a decent option for UK players as they’ve made some good improvements recently.

They’ve massively increased the number of slots and games available and they even have a few exclusives in their library. This is much better than before when only Microgaming titles could be played.

You can use PayPal to make deposits and withdrawals in the UK, along with other options. However, you can only get the bonus when depositing using debit card. The payout times are reasonable on average, although withdrawals that need manual approval are not processed on weekends. So despite the positives, they haven’t made our list of the top 20 online casinos for UK players.

Agree or not? Let us know by adding to the 32Red reviews from our readers on this page.

32Red UK Reviews from players

Once I get to a certain amount it just takes the money without any bonus. This is the worst site. This site’s payout isn’t what it should be. I’ve deposited over 600 and not once have I been over 300

Hi Jennifer,

Thanks for getting in touch with us about 32Red Casino UK.

All the slots and games at this site are games of chance. This means you’re never guaranteed to win or trigger any bonus rounds while playing.

You should only ever play for fun and always gamble responsibly.

Regards,

Casino Professor Team

I appreciate the transparency delivered in this guide to transactions. I just hope that the bonuses’ terms and conditions weren’t so heavy like it doesn’t want me to win at all. Gonna have to wait until I can withdraw what I won fair and square.

Hi Lambda,

Thanks for getting in touch with us.

We’re glad to hear that you found our 32Red Casino review to be useful. Hopefully your withdrawal is processed quickly with no delay once you request it.

We wish you all the best for the future.

Regards,

Casino Professor Team

The bonus spins (lucky lemons) is a waste of time I won £13 from it and my account showed something like £13 bonus 16p cash! Other sites I go on let you withdraw all cash you win from bonus spins doubt I will use this site again.

Hi Gary,

Thanks a lot for telling us about your experience at 32Red Casino.

The money that you won from your bonus spins most likely had wagering requirements attached. That’s why it’s shown under “bonus” instead of “cash” in your account.

To turn it into cash, you need to bet your bonus as many times as the wagering requirement states. For example, if the wagering requirements are x30, then you need to use your £13 bonus to bet £390 – as £13 multiplied by 30 equals £390. If you manage to do this then the money will change from under “bonus” to “cash”.

Alternatively, and as you said, other sites pay out winnings as cash straight away. That’s because they don’t attach any wagering requirements. You can go ahead and join a no wagering casino if you’d prefer this.

Regards,

Casino Professor Team

Horrendous payout times. Other platforms are now able to deposit winnings instantly. Don’t understand why 32 red are not prepared to match their competitors.

Hi Mike,

Thanks for leaving your comment about 32Red Casino.

In line with UK regulations, all withdrawals at 32Red are checked before being approved. Sometimes this can take longer than usual due to a variety of reasons. This can happen at all licensed sites.

We recommend contacting their customer support team for an update.

Congratulations on your win!

Casino Professor Team

Currently waiting on a withdrawal of 19000 pounds I won on the big bass slot fair and square. No bonus money just straight deposit from my visa debit. I see there are loads of negative reviews online about withdrawals. Until then the site seemed very good as I’ve had a go on a few different sites.

Hi Ben,

Thanks for getting in touch with us.

Withdrawing large amounts can sometimes take a while to process. We recommend contacting 32Red’s customer support for an update.

We hope it gets sent to you as soon as possible – and congratulations on your win!

Regards,

Casino Professor Team

Been playing for a few years and they finally added more slots. Payout times can be fast or slow even using PayPal so just have to hope it’s done fast. Slots seem to pay only on some days but decent site.

Hi Steve,

Thanks a lot for leaving us your review of 32Red Casino.

We’re glad you’re enjoying their new slot games. All of their slots are tested regularly for fairness, but they are games of chance after all – so it’s never guaranteed that you will win.

The payout times can vary as you say, although this is the case at all casinos licenced by UK authorities. Many congratulations on your win!

We wish you all the best in future,

Casino Professor Team

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