32Red UK

32Red Casino Review

32Red is an online casino owned by Kindred Group, a well-respected and trusted operator. The site has many top features such as 2000+ games, exclusive slots, and a big welcome bonus for new players. It’s one of the top 50 casinos UK at the moment.

To operate, 32Red has a licence from the UK Gambling Commission. This ensures the site is legally available in the UK and fully complies with the regulations.

32Red casino bonus

New UK players at 32Red can get a casino deposit bonus after creating their account:

• 150% up to £150

You will be given a £15 bonus for every £10 you deposit, up to a maximum of £150. Here are a few examples:

• Deposit £10 – Get a £15 bonus
• Deposit £50 – Get a £75 bonus
• Deposit £100 – Get a £150 bonus

Bonus terms & wagering

18+. BeGambleAware.org. New accounts only. Min. £10 deposit, debit card only. Up to 50x wagering, game contributions vary, max. stake applies, 7 day expiry. See full terms.

T&C's apply

When doing our reviews of UK online casinos, we are always careful to check the terms and conditions of the bonus. That’s because these terms often determine if the bonus is good or not. Unfortunately, 32Red Casino’s bonus terms and conditions are not great.

The main downside is that the wagering requirements are set to x50 which is higher than the industry average of between x30 – x40. This means it will be harder to turn the bonus into real money that you can withdraw.

Also, despite having PayPal, you can’t use it and get the bonus listed above. Instead, you can only use a debit card. This is disappointing considering how popular UK casinos that accept PayPal are.

There are a few positives. For example, the bonus will expire 7 days after activation which gives you plenty of time to use it in full. The £10 minimum deposit is also pretty fair.

However, this was not a great part of our 32Red Casino review overall.

Promotions for existing players

In addition to the offer above for new players, there are several other casino bonuses for existing players.

We can’t say for sure what you can get as the promotions constantly change throughout the year. At the time of this 32Red Casino review update, there were free spins, slot tournaments, cash drops, and other prizes. You can find exactly what’s on offer within the Promotions page on their site.

Deposit methods

You can use the following deposit methods at 32Red Casino UK:

• PayPal
• Visa
• Mastercard
• Trustly (Instant Bank Transfer)
• Paysafecard
• Ecopayz
• Revolut
• Wise

The minimum deposit at 32Red is £10 for all payment methods. No fees are charged and the money will be available in your player account straight away.

It’s great to see PayPal available as this is one of the most popular options for British players. You can also use other similar e-wallets like Paysafecard and Ecopayz.

As a casino with instant bank transfer, you can also top up your 32Red account immediately from your bank account. Many British players use this option as you just need to log in using your online banking account to confirm the payment.

32 Red withdrawal time

The time it takes to receive a withdrawal from 32 Red is between 24 hours and 6 working days. This can be quite a long time to wait. It’s far behind the current fast payout casinos in the UK which can process payments much quicker.

If you do decide to play at 32 Red, here’s the entire withdrawal process.

Work in progress status

As soon as you request a payment, your withdrawal status will be set to Work in Progress. This means that your withdrawal is now pending until 32Red approves it. All UK online casinos must approve payments as it’s part of their licence requirements.

The problem is that this process can be quite slow at 32Red. As you can see in the image above, their payments team only operates between 8am – 4pm (UK time) on weekdays. This means:

• Payouts won’t be processed outside these hours during the week
• 32Red doesn’t manually process payouts on weekends

So if you request a withdrawal from 32Red on the weekend and it needs to be manually approved, you’ll need to wait until Monday until it starts to be processed.

It’s also possible that extra verification documents may be requested before a withdrawal is approved. Verifying these documents can take several working days. Again, this is a requirement that all licensed UK online casinos must follow. But because of the slow initial approval process, it can take several working days before you’re even asked for documents to be sent which slows things down even more.

Payout method speed

Once your withdrawal has been approved, the status will change from “Work in Progress” to “Paid”. How long it takes to receive your money depends on which 32Red payout method you use:

• PayPal: Instant
• Trustly (Instant Bank transfer): Instant
• ecoPayz: Instant
• Visa: 3-5 days
• Mastercard: 3-5 days

These withdrawal times are averages and don’t take into account any external factors – such as if the payment processor is having issues. But this is rarely a problem. So the best way to try and get a 32Red fast withdrawal is to choose an instant payout method – such as PayPal, Trustly, or ecoPayz. That’s because the money will be in your account as soon as it’s sent.

Although 32Red accepts Paysafecard, this is only for deposits and cannot be used to make a withdrawal. You will likely need to collect your winnings using bank transfer instead if you used this method.

The minimum withdrawal amount at 32Red is £10.

Reverse withdrawals

You can’t reverse a withdrawal at 32Red once you have requested it. That’s because UK rules now prevent reverse withdrawals from being allowed at all licenced gambling sites in Great Britain.

Once a withdrawal has been locked in, the status will change to “Work in Progress”. This means it’s waiting for approval from the payout teams and cannot be undone.

Slots & games

When it comes to the slots and games available at 32Red Casino, they have made a lot of progress recently. You can now play 2000+ titles from a range of different providers such as:

• NetEnt
• Pragmatic Play
• IGT
• Microgaming
• Scientific Games
• & more

This is a big upgrade from just a few years ago when you could only play slots and games from Microgaming. 32Red have even managed to get exclusive slots for their players only, so you can try out something different than at other sites.

For most slots, you can try them out for free in demo mode once you’ve made an account. This can be useful for learning the gameplay before committing your own money. Very few other UK casinos offer players a demo version.

Slingo has also been added as UK players continue to find Slingo sites very popular. There are many popular jackpot games too – including Microgaming’s Mega Moolah jackpot.

Overall, their games library is much improved.

Live casino

If you like to play classic casino games with a real dealer, 32Red have 60+ live casino games at the moment. Although not the biggest collection we’ve ever seen, it’s still a decent variety of games like:

• Roulette
• Blackjack
• Game shows
• Baccarat
• Poker games
• & more

You just need to select a game and you’ll be connected to the live stream so you can start to play. All of these games are provided by Evolution Gaming which is by far the most popular live casino provider in the UK.

Mobile play & interface

When doing this 32Red Casino review, we used a mobile phone and a laptop. This was done to properly test how this site displays and reacts on different devices.

We’re happy to say that 32Red is completely mobile-friendly. The site fits nicely within your phone screen and it’s easy to navigate around using the menus and buttons. The gameplay is smooth and the loading times are pretty quick when using a stable internet connection. As most UK players use a mobile device to play, it’s very good to see that 32Red has optimised for these types of players.

However, if you want to use a laptop or computer then this is no problem at all too. The site is well designed to take advantage of these bigger screens by displaying more useful information and everything runs smoothly when using a modern web browser.

Overall, you should have no problems playing here using whatever device you want.

Customer support

If you ever have any problems then there are plenty of customer support options at 32Red. The best starting point is their Help Centre shown in the image above. You can find detailed answers for a range of topics here such as Registration, Verification, Deposits, Withdrawals, and more.

However, if you need to speak to an agent then you can do so via:

• Live chat
• Email
• Phone (7am – 11pm UK time)

It’s good to see that live chat is available 24/7 so you can always get an answer straight away instead of waiting. You can also speak to an agent over the phone, although this isn’t available around the clock. If you send an email then you may have to wait a few days for a reply.

To find these contact options, you need to go to the Help Centre and open up any question. At the bottom of the page, you will see a Contact Us option which will bring up Live Chat, Email, or Phone support.

Is 32Red UK legit?

32Red Casino is part of the Kindred Group brand which is very well-known in the industry. They operate many sites in the UK including Unibet Casino. Kindred has earned themselves a good reputation, in part thanks to the length of time for which they have been operating and the experience they’ve gained. Therefore, we are happy to say that 32Red is legit and not a scam.

All of 32Red’s slots and casino games are tested by eCOGRA. These checks are done every month to ensure the games are fair. The average payout percentage is usually around 95% overall.

UK Licence

To operate, 32Red Casino UK has a gaming licence from the UK Gambling Commission. This is one of the strictest gambling licensing bodies around and ensures that this site operates legally and properly.

As 32Red is the only site listed on this licence, this means it’s an independent casino. These sites use their own platforms and are generally more unique with their features and designs. So this is good to see.

32Red Casino UK summary

32Red Casino are a decent option for UK players as they’ve made some good improvements recently.

They’ve massively increased the number of slots and games available and they even have a few exclusives in their library. This is much better than before when only Microgaming titles could be played.

You can use PayPal to make deposits and withdrawals in the UK, along with other options. However, you can only get the bonus when depositing using debit card. The payout times are reasonable on average, although withdrawals that need manual approval are not processed on weekends.

Agree or not? Let us know by adding to the 32Red reviews from our readers on this page.