Wildz Casino Canada
35-times wagering requirement (bonus money). Free spins: 25 per day over 8 days. Minimum deposit $10.
18+ | Gamble responsibly | GambleAware.org | T&C's apply- Large Welcome Bonus!
- Great loyalty program!
- 24/7 customer support!
- $20 minimum withdrawal
- Crypto not accepted
Wildz casino review
Welcome to our Wildz Casino review, where we explore the features and offerings of this popular online gaming platform.
Wildz Casino, operated by Rootz Limited and licensed by the Malta Gaming Authority, provides Canadian players with an extensive game library, generous bonuses, and a robust loyalty program. Active players can earn continuous rewards and cashback of up to 20%.
With a user-friendly interface and 24/7 customer support, Wildz ensures a seamless gaming experience. The website is loaded with information and everything is written in a very easy-to-understand way. Terms and conditions are clear and wagering requirements are better than average.
However, some aspects, such as withdrawal processes and verification procedures, have received mixed reviews from players.
Read on to discover whether Wildz Casino is the right choice for your online gaming needs.
Is Wildz casino legit?
Yes, Wildz Casino is fully legal and legit online casino in Canada. The casino is owned and operated by Rootz Ltd, a well-known company in the iGaming industry that uses its own casino platform. The company has won a few awards along the way too.
They operate under the Maltese MGA license outside of Ontario, where they also have a license. So in short yes, Wildz is a safe choice for Canadians to gamble online!
And new players will receive a bit of a boost to their bankroll on their first deposit.
Wildz casino bonus: $2000 + 200 free spins
New players at Wildz casino can claim up to $2000 in bonus money. Let’s take a look at how!
You will receive a casino bonus on your first two deposits:
- First deposit: 100% up to $1000 + 200 free spins
- Second deposit: 100% up to $1000
Deposit at least $10 to claim a bonus. The same minimum deposit for both bonuses.
You don’t need to use a bonus code to activate the bonus. When making a deposit remember to check to use the bonus (checked by default).
Wildz Free spins
On your first deposit, you will also receive 200 free spins on top of the bonus money. Each spin is worth at least $0.10 per spin making the total value of the bonus $20. And only a $10 deposit is needed to claim all 200 free spins.
Free spins are given in batches of 25 free spins per batch spread around over 8 days. You have 24 hours to use them so to spin all 200 free spins you need to login on 8 consecutive days.
At the time of writing, the 25 free spins batches were given in the following way:
- Sweet Bonanza
- Money Train 2
- Eastern Emeralds
- Razor Shark
- Gonzo’s Quest Megaways
- Midas Golden Touch
- Deadwood
- John Hinter & the Tomb of the Scarab Queen
All winnings made from free spins are essentially bonus money and have wagering requirements on them.
Bonus terms & wagering
The welcome bonus has a 35-times wagering requirement. If you forfeit the bonus, you will also forfeit all winnings made with bonus money.
You will have separate balances for real money and bonus money.
Other terms:
- $5 max bet per spin or $0.50 per bet line.
- No cap for winnings.
- 60 days to wager.
Game contribution:
- Online slots = 100%
- All table and live casino games = 50%
- All video poker games = 0%
Promotions & campaigns at Wildz
All players at Wildz will automatically be added to the loyalty program. Progress bar will be displayed when you are logged in and every time you advance to another level you will be rewarded with free spins to your favorite games.
For those who are very active, there is an even better loyalty program available called Loyalty+. Loyalty+ customers will get their own dedicate account manager and 20% cashback. Cashback at Wildz is always real cash and you’re free to do whatever you please with it.
There are also ongoing campaigns every month at Wildz Casino. Information on these is available in the News & Offers section.
Especially during the festive season, there are plenty of promotions ongoing!
Payment methods at Wildz
Available payment methods at Wildz:
- Interac
- Instadebit
- iDebit
- Visa & Mastercard
- MuchBetter
- ecoPayz
- Skrill
- Neteller
- Bank Transfer
Deposits
The minimum deposit on all available methods is $10 and all deposits are processed instantly so you can start playing immediately.
Remember to choose whether you wanna claim the bonus or not before making a deposit!
Withdrawals
Before withdrawals are processed, you need to verify your account. To verify your account, upload a copy of the following documents to your Wildz account:
- Proof of identity (ID Card / Passport)
- Proof of address (Utility bill)
Once the account is verified, the withdrawal time depends on the payment method.
- Interac: A few hours
- Instadebit: A few hours
- iDebit: A few hours
- Visa & Mastercard: A few business days
- Bank Transfer: A few business days
The minimum withdrawal is $20 on all methods.
Game selection at Wildz
Wildz has an extensive game library that is regularly updated. The game lobby works very well on every device and will adapt to the player. It will show the games you recently played and offer suggestions based on your preferences.
Online slots
There are thousands of slots available at Wildz casino. Including progressive jackpot slots where wins can be several million dollars.
Games are provided from top names such as Microgaming, iSoftBet, Quickspin, Thunderkick, Yggdrasil Gaming, Relax Gaming, Push Gaming, Pragmatic Play, Play’n GO, NetEnt, Elk Studios and Ezugi.
Table games and live casino
Popular table games can be played with a virtual dealer or with a live human at the live casino. Live casino games are provided by Evolution and Pragmatic Play.
On top of the popular table games, both Evolution and Pragmatic Play offer game show types of live games like Monopoly, Crazy Time, Funky Time, Crazy Pachinko and others.
Website and user interface at Wildz casino
The website is designed for easy navigation, with a clear layout and intuitive interface. Players can quickly access different sections such as promotions, game categories, and customer support. The homepage prominently displays the welcome bonus and highlights key features, making it easy for new users to find relevant information
Ease of Finding Games
Finding games on Wildz Casino is straightforward, thanks to a well-organized game lobby. Games are categorized into slots, live casino, table games, and jackpots, among others.
Additionally, players can use the search function to locate specific titles quickly. The site features a wide range of themes and game types, ensuring there is something for every player.
When you log in again for another session, you will see the games that you have recently played in the lobby.
Mobile Interface
Wildz is a modern casino and their unique casino platform offers a great experience no matter the device. There is no dedicated casino app available, but the site adopts to your screen accordingly.
The game lobby has large icons and using either the search form or filters, it is convenient to find your favorite game. Search by game name or game provider, in any case, it is easy to find your favorite game.
The mobile site also supports a wide range of payment options, ensuring convenience for on-the-go players.
Customer support at Wildz casino
Wildz Casino offers comprehensive customer support to ensure a seamless and satisfying gaming experience for its users. Here’s a detailed look at the customer support services available:
Availability and Contact Methods
Wildz Casino provides 24/7 customer support, ensuring assistance is always available when needed. The support team can be reached through two primary methods:
- Live Chat: This is the fastest and most efficient way to get in touch with the support. Live chat is available on the website and provides real-time assistance for any inquiries or issues.
- Email: For less urgent matters or more detailed queries, you can contact customer support via email at support(at)wildz.com. You can expect to get a reply within 24 hours.
Language Support
Most of our readers are happy with the English support, but Wildz Casino caters for a very diverse audience. The casino supports English, German, French, Finnish, and Norwegian.
The multilingual support ensures that players from different parts of the world can communicate comfortably and effectively with the support team.
Additional Support Resources
Wildz Casino also features a comprehensive FAQ section that covers several topics such as account management, bonuses, games rules and several other topics. For quick answers, this section is very useful and there is no need to contact customer support.
There is also plenty of how-to guides and detailed articles that provide information about casino processes and games. Especially for new players, these articles can be very useful.
Wildz Casino Review summary
Wildz Casino is a popular online casino that offers a wide range of games and attractive bonuses. Established in 2019, it is licensed and regulated by the Malta Gaming Authority. Wildz Casino features a vast selection of slots, table games, and live dealer games from top software providers like NetEnt, Microgaming, and Evolution Gaming.
One of the standout features of Wildz Casino is its personalized rewards system, which tailors bonuses and promotions to individual player preferences. Additionally, the casino offers a unique loyalty program called “Levelz,” where players can earn rewards as they progress through different levels by playing their favorite games.
Wildz Casino supports various payment methods, including credit cards, e-wallets, and bank transfers, making deposits and withdrawals convenient for players. And if you run into any issues, customer support is available 24/7 through live chat or email.
Overall, Wildz Casino stands out with its user-friendly interface, diverse game selection, and innovative reward system, making it a favored choice among online casino enthusiasts.
Have you played at Wildz? Share your thoughts and leave your own Wildz Casino review below!
I have been playing on this site for 4 months now and I lost over 40000 dollars as soon as I won 70000 they closed my acccount and not paying me my money this site I’d the worst ever and there robbing everybody from there money I’m going to put a lawyer to sue this company I can’t believe they would do such a thing
I have all the pictures and videos of my winnings and emails
How can a site do this and not be banned im so upset it’s ludicrous
Hello Elias,
Thanks for sharing your experience at Wildz Casino.
We’re sorry to hear that you had such a negative experience. Please remember that, since you are playing with games of chances, it’s normal to lose.
However, if you are having issues with withdrawing your winnings, the customer support team at Wildz should be able to help you sorting that out.
From our side, as we are a comparison site, we cannot access any player’s personal account to check what it’s going on.
Best regards,
Casino Professor Team
Was playing a slot, got a bonus round and noticed my winnings were not registering. So I took a picture of my winnings. Sent in a ticket. Has been days and no reply. [Expletive] shady practice. Should have read the other reviews about this casino before depositing money.
Hi Trevor,
Thanks for leaving us your comment about Wildz Casino.
Sorry to hear you’ve had issues with a game. As these types of issues are important, it can take several days for Wildz to investigate them in full.
We recommend waiting a bit longer – and then you can get back in touch with their live chat team for an update.
Regards,
Casino Professor Team
ZERO STARS FRAUD ALERT!!!!!!! this site is a compleat fraud. For the past year ive been playing never winning anything substancial enough to cash out and 3 days ago i won $1000 and they keep declining every verification document ive sent to them. I have used other sites and sent the same documents and have been verified no problem. Beware of this site as they are quick to take your deposit but will find any way possible to not pay you if by rare chance you accually win anything!! I have sent A letter from government student loan a copy of my car insurance, a letter from car insurance, a Bank statement all with my name and current address and they have denied every one. the also asked for a phone number verefication and my cell phone is in my boyfriends name and they need the bill to be in my name for my registered phone number and it says that nowhere in the terms and conditions. If you just want to hand money out to play games this is the site you want.deposit only casino!! withdraws are not possible
Hi Amanda,
Sorry to hear you’ve had problems at Wildz.
Are you able to contact customer support again to ask what documents would be accepted?
Regards,
Casino Professor Team
I read the terrible reviews and should have listened. Didn’t even get the chance to make a withdrawal and deal with the verification process as I spent $700 on slots and they took it all. And I never bet more then $1.60 per spin. Terrible bonuses if I was lucky enough to get one. Too bad as I would be more then willing to continue playing if I could have cashed out a couple hundred. Not sure why I am taking the time to write a review as I see all their responses are “sorry you had a bad experience…” blah blah blah. They don’t care, unsuspecting people who spend their hard earned money trying to have a little bit of enjoyment will get screwed like I did and this site will continue to prey on them.
Hi,
Sorry to hear you’ve not been lucky while playing at Wildz. You are playing games of chance though, so that’s how it can go, unfortunately.
We hope you have better luck in future.
Regards,
Casino Professor Team
What can you say about a bunch of people got together and open up a casino ..which is basically a legal way to print money ..not only have they got it good …that’s not good enough they have to rip every one off ..well if you read this and continue to go there ..then you get what you deserve. I learnded the hard way no reason you should
STAY AWAY…unless you got money to burn ..then fill your boots…but if your just going to throw your money away..I could use some…take care
Ps..really research before you spend
Hi Jeff,
Sorry to hear you’ve not had a good time at Wildz.
Was there anything specific that was wrong?
Regards,
Casino Professor Team
Worst Casino on the web! I deposited with them and loss my money…… Oh well that’s not my issue, the next time I deposited w/e-transfer from my same bank account that was used before. I sent it they received it. I went online to use their site, when it says my account and funds are frozen. I did the same as all the other customers who also got ripped off by them. They said my documents were basically fake. I re sent all of them again they are issued by government, still refuse to give me back my money
Hi Terry,
Sorry to hear you’ve been having problems at Wildz.
Unfortunately, we are not able to access any of your account information. Are you able to contact their customer support team? They should be able to provide you with the next steps.
Regards,
Casino Professor Team
I’ve been playing at Wildz for a few weeks now. My experience has been fantastic, so it’s surprising to read all these negative reviews. Once my acct was verified, (which is the same process as all other online casinos)the payouts have been lightning fast. I use interac e-transfer to deposit. And for withdrawals. I’m playing from Canada. From these reviews, it sounds like the verification process has been difficult, so before putting in a bunch of money, do the verification process first! Because once my acct was verified, the withdrawal process has been excellent. Funds have been in my acct within 25 hrs. (Which is the fastest I’ve seen)
Hi Kim,
Thanks for leaving your review of Wildz Casino from Canada.
Good to hear you’ve enjoyed the experience. We hope this continues.
Regards,
Casino Professor Team
Stay away from super 7 as well as this casino. Similar thing happened to me at super 7 and now due to new regulations put in from government of Ontario, super 7 has closed its doors for players residing in Ontario. Long story short made a deposit of $250 cashed out 450 first time had no problem getting my funds. Second time deposited $200 and won $2500 and somehow a win of $360 disappeared from the total but I said [Expletive] it I’ll withdraw the remaining amount and then came the process of verification and what a joke that was, so I played out the funds and as soon as I was done blowing the rest of the funds I got an email saying my identification had been verified but when I checked one document still said pending ..so don’t play these sites
Hi Sage,
Online casinos may request documents to verify each player. This is included in their terms and conditions.
Regards,
Casino Professor Team
I agree that this website is a complete scam. I have provided numerous documents over 3 months. It is crazy the scams they pull. For example they wanted my bank statement to show my name, account and deposit to wildz all on one page. But the deposit to wildz was on the second page. How can I manipulate a bank statement to all be on one page. They do everything they can not to pay out. I have a lawywr inolved and fhey simply just do not respond to him. We are going to obtain local counsel in malta. With all these complaints against this casino, we should start a class action lawsuit
Hi David,
Thanks for getting in touch with us about Wildz.
Sorry to hear you’re having problems. Unfortunately, we don’t have access to your account information. Are you able to contact their live chat? They should be able to explain how to take your complaint forward.
We hope everything is resolved soon.
Regards,
Casino Professor Team
Terrible customers service. Tried to play online for first time and sent money and then froze account. Sent them numerous verifications of what they asked for but still wouldn’t release funds. I asked for money back and nothing!! Kept all my money!! Nothing but a fraud company
Hi John,
Sorry to hear about your experience at Wildz.
Are you able to contact customer support again? They should be able to explain what your next available steps are.
We hope everything gets sorted out.
Regards,
Casino Professor Team
As soon as I made a deposit my account was blocked as well. If I put $100 keeping it without letting me use I’d see why. But $20? Common! I’ve been jumping through hoops for 3 days straight. Nothing is good enough and I sent in a note with e-transfer transaction that didn’t help either. Now want a copy of my bank statement? Mine won’t show 30 more days dang it. Not having fun. Worst casino ever I regret sending you guys $$$)
Hi,
Thanks for leaving your comment.
Are you able to contact the Wildz customer support team about this? They should be able to explain the next steps.
Regards,
Casino Professor Team
Total scam site. Let’s you play for months takes all your money. The minute you win something worth withdrawing they slam you with 7 documents required. They accept 6 out of the 7 and screw you on the last one. They say we don’t accept documents over 3 months old yet they are asking for a document that is over 3 months old. Make it make sense!!! Then you speak to some bot on the other side which gives you no help at all. Honestly worst casino site out there and I’ve used quite a few. Never has a site asked me for so many verifications. STAY AWAY !!
Hi Kevin,
Sorry to hear you’ve had problems with verification. Are you able to send them an email about this? They should be able to reply with guidance on how to get the 7th document approved.
Regards,
Casino Professor Team
Yes agreed I recently joined this site and have lost lost lost .
Worst casino I’ve come across yet. Customer service pretends like they don’t know what you’re talking about. Even when it’s the simplest of things. I won a couple times (3-4Keach time) but then something wrong with my ‘verification’. So I tried something. I played out the amount I won and once it was less than $100 CAD, miraculously I got verification again. Do not give them your money. You won’t get any reasonable amount back ever. And again, customer service reps pretend to not know what you’re talking about till you give up.
Hi Shane,
Sorry to hear you’ve been having problems with verification.
For some withdrawals, additional verification may be asked for to do with anti-money laundering purposes.
We hope you have a better experience in future.
Regards,
Casino Professor Team
Wish I read before I deposited
I wish inhad read reviews before playing in this site .
Yup just confirmed again ….a few grand inn no wins what so ever . Just have yourself banned from playing here and save yourself alot of money .
Never play this casino they will take to your money and block you please people don’t waste your money it’s a scam and you will lose you money I uploaded documents accurately and they keep rejecting it and not even looking at my file crooks they are they stole my money and I never even got to play it thx wildz for your excellent support, losers
Hi,
We are sorry to hear about your negative experience with Wildz Casino.
Did you try to contact their customer support about this? They should be able to explain you why your documents were rejected and to guide you through the process of successfully verifying your account.
The guidelines of document verification can be pretty strict but this is done for your safety and the casino’s. All legit casinos must perform this account verification procedure upon all their players at some point.
We hope your issue will be resolved quickly.
Regards,
Casino Professor Team
The weirdest experience ever!
So, i won 1k and 1200$, they were asking me for a card i dont have or ever played with?! But sent 1k in 24 hours!
I put my limit to 100$ a month and they let me spend over 2k
No answers to my e mails!
I will stay away
Hi,
We are sorry about your negative experience with Wildz Casino.
It is possible that the customer support line was busy at the time you sent an email to them, and that they will send you a reply a little later on. Have you tried contacting them through their live chat option? They should be able to explain you the rules and all information about the deposit limit you’ve set as well.
We hope everything will be solved very shortly.
Regards,
Casino Professor Team
I play only this casino lately, won 2k last night and reading all these reviews now – i am worried!
They asked for verification, i will post again with results
Hi,
Congrats on your winnings on Wildz!
Please note that Wildz Casino must, just like all legit online casinos, perform an account verification through certain documents. This may be randomly requested from a player, but surely before a large withdrawal request. This is a standard procedure which is done to protect you and the casino. We hope your account will be fully verified shortly and your pending withdrawal will be paid out successfully.
To stay up to date about your withdrawal request and/or account verification procedure, we’d recommend you to contact Wildz Casino’s customer support. Their agents are available 24/7.
Regards,
Casino Professor Team
I been playing this for over a year now. It is 50-50 in case of winning. But they have good rewards. My account will tell you the story of last 18 months. Their withdrawal system is fast too.
Total deposits: [sensitive information]
Total withdrawals: [sensitive information]
Bonuses cleared: [sensitive information]
Manual adjustments: [sensitive information]
Net position: [sensitive information]
Hi,
Thank you for leaving us your positive review on Wildz Casino.
We are very happy to hear you’ve made such nice winnings! We can’t show the actual figures, however, due to its sensitive nature.
We wish you good luck in your future gaming.
Regards,
Casino Professor Team
Have No problem taking your money with out verifying anything but when it comes to paying it’s a no! They make you jump threw hoops and still don’t give it back! This casino needs to be SHUT DOWN! ?
Hi,
We are sorry to hear your experience with Wildz Casino was negative.
All reputable online casinos must perform an account verification at some point. This is a standard procedure in which the player should provide a copy of a few official documents to the casino. This is done to protect the safety of the player and the casino. Wildz can request such documents at any point in time.
Were you able to contact Wildz’ customer support about this? They should inform you why your withdrawal is still pending or your account verification wasn’t completed yet.
May we also suggest to take a look at some responsible gaming features an online casino has to offer? Online gaming should always stay a fun experience.
We wish you good luck in your future gaming.
Regards,
Casino Professor Team
I’m still waiting for the casino to verify my documents and its been 3 days
Hi,
We are sorry that your account verification at Wildz Casino is taking longer than expected. Were you able to contact customer support about this? They should be able to explain you why your account verification is taking a longer time.
We hope it will be solved shortly.
We wish you good luck with your future gaming.
Regards,
Casino Professor Team
I am also having a difficult time dealing with wildz. They keep saying my bank info is not matching up. Banks post purchases from the weekend on Mondays so that is literally all that is wrong. Can we sue them?
Hi,
Thanks for leaving your review on Wildz, but sorry to hear you are facing some issues with the verification of your account/transaction.
Have you been able to contact Wildz customer support about this? They should be able to give you more information and tell you which specific details are not matching.
We hope it gets resolved soon and wish you good luck in your future gaming.
Regards,
Casino Professor Team
By far the worst casino. My account was locked due to a name mismatch on a deposit, my friend deposited the money for me through her debit we weren’t supposed to do that I know that now. My account was temporarily locked until they received documents I sent in documents and they requested more. I do not have a passport or drivers license and they were not willing to take other means of identification. My friend passed away so I was not able to get her ID or bank statement so they said there’s nothing they can do for me they kept y friends $20 deposit after they said they would return it to her and locked her account before she passed away too. This casino is a SCAM!!!
Hi,
Thanks for leaving us your review of Wildz Casino. We’re sorry to hear it was a negative experience – and we wish to express our condolences for your loss.
It is stated in Wildz’ terms and conditions that your account is for your own personal use only. Thus, only your own payment methods can be used. This is a standard term of any online casino and is done for safety reasons. It is always advisable to read through a casino’s terms before depositing.
Once again, we’re sorry to hear of your loss – and we wish you all the best in future.
Regards,
Casino Professor Team
Brilliantly managed? I think it’s a brilliant ripoff. Put a bunch of rules in the fine print and once a person breaks one. They close there account and keep any funds you have deposited. Report this casino to the authorities. 100 percent scam. Never pay you and close your account once you win. Also stealing your personal information to sell.
Hi,
We are very sorry to hear about your negative experience with Wildz Casino.
It is unfortunate, but all players must abide by the terms and conditions of the casino. They also have a strict privacy policy on their website about their player’s data and process it in compliance with applicable laws.
We hope your issue can be solved with Wildz’ customer support and we wish you good luck with your future gaming.
Regards,
Casino Professor Team
Absolutly terrible casino, they take your money without hesitation, then when you win and want to withdraw your money, they say your information is incorrect and you have to resubmit it. Not only that, but I won over $20,000, the first time i actually won big, and they did a “manual adjustment” of $15,000, claiming I used an “illegal wallet” which makes no sense because I’ve used the same method everytime I deposit.
If i were you, I’d save your money and actually go into a casino once they open back up again, because if you actually win something one here, you will never get your winnings
Hi,
We are sorry about your negative experience with Wildz Casino.
Were you able to contact their customer support about the verification procedure and the payment issues? They should be able to give you a clear explanation about what happened.
We definitely hope you will be able to resolve this issue with them.
We wish you good luck with your future gaming.
Regards,
Casino Professor Team
I won $450 after wagering but was declined because I made a bet over 5 euros. Then I argued I bet 5 Canadian dollars and then their rules changed. Not only that but their game was set to max bet from the first pull and does not warn you until after. Then their excuse is it’s up to us to ensure the right bet is set
Ok ok. Just warning you guys. My friends and I are hackers and I’ll tell you right now DO NOT USE WILDZ. WE FOUND WHEN THE BET IS PLACED FOR $5 OR UNDER YOU ARE SET TO LOSE BIG TIME AND WIN NOTHING BUT WHEN YOU MAKE YOUR BET OVER $6 YOUR WINNING HUNDREDS LEFT AND RIGHT. IT IS RIGGED. We are taking our proof to court and during WILDZ.
Hi,
We are sorry about your negative experience with Wildz.
Unfortunately, they do state in their terms and conditions that they have maximum bets when completing the wagering requirements.
Also, casino games are games of chance so winnings can never guaranteed.
We hope your future gaming will be more favourable.
Regards,
Casino Professor Team
I am in on this [EXPLETIVE] wildz casino
Hi,
We are sorry about your experience with Wildz Casino.
Wildz is a regulated casino and licensed by the Malta Gaming Authority. The MGA is among the top most reputable and strictest iGaming authorities, which means that Wildz is a legit and trustworthy casino.
We hope your future gaming will be more pleasant and successful.
Regards,
Casino Professor Team
Yes yes time to fight back, i hope all players with difficult differences with this ripoff casino where everyone gets there money back
Yes yes time to fight back, i hope all players with difficult differences with this ripoff casino where everyone gets there money back
They stole from me. Took my money but wont give a payout. I want my money back. Scam and should be boycotted
Hi,
Thanks for leaving your reply of Wildz Casino. We are sorry to hear you had a negative experience.
Online casinos offer games of chance so unfortunately winnings cannot be guaranteed when playing.
Were you able to contact Wildz’ customer support about this?
Regards,
Casino Professor Team
Court filed against this ripoff casino
Unbelievably terrible website!!
Crooked and deceitful!!!!!!!!
Asked me for account verification which I provided and questioned my banking information. I provided an explanation that my account was joint with my wife and also provided her identity information. My account was verified and I continued to make deposits. I had a big win and tried to withdraw the winnings and they locked my account and confiscated the winnings. They stated that I was depositing from a 3rd party and therefore in violation of their policies. It was fine for depositing and taking my money but the minute I tried to cash out I was in violation and lost everything. Never play on this site!!!
Hi,
Thanks for leaving your review of Wildz Casino – but we are sorry to hear about your negative experience.
Are you able to contact their customer support about this? You should be able to ask them more about their policy and why your account was verified.
We hope this is resolved as soon as possible.
Regards,
Casino Professor Team
I tried replying and they blocked me completely. It’s absolutely crap. They would have continued to take my money. Even if I violated their policy I should have been blocked and my account closed before any more funds were deposited. As far as I am concerned they knowingly accepted my deposits with the intention of denying any withdrawal. They sent one email about my banking info and I responded. Then my account was verified so I assumed all was good. Not done with this yet. I have contacted authorities who are looking into their business practices. They claim it was a mistake on their end so they should at least return the deposits made. Never play on this site!!!
Hey todd time to fight back in court, this is the biggest ripoff casino.
Exactly!!
this casino will hold your ur funds HOSTAGE ! no matter what documents they ask for they will never verify them and will keep rejecting them ! its like someone asking for a pen and then u give it to them and they say no this is not a pen ! these guys asked me for a bank statement witch i uploaded 5 times and they reject it every time saying
my name adress account number and deposit to theyre casino all needs to be on one page>?? what am i a magican where do u want me to get a bank statement like that though, my name and everythign else was on the top of the statement they rejected it saying it has to be in the same page ????????????? what how does this make any sense
Hi,
Thanks for getting in touch with us about Wildz – but sorry to hear that you are having problems!
Due to their license obligations, Wildz may need to perform extra verification on some withdrawals. This can involve sending sensitive documents which are held safely.
Are you able to contact their customer support? They should be able to guide you on the next steps for verifying.
Regards,
Casino Professor Team
This sounds totally familiar to me. I honestly thought they were finally a decent online gaming site…wrong!! They all do this same thing. Better to do something else with your money or…find a really good casino…Jackpot City, Ruby Fortune, Gaming Club…all up front it appears…been there for years. 🙂
I’m going thru this same situation and it’s very very frustrating…its now day 7 and still no luck as they keep asking for a transaction that happened one year ago and just so happened I had closed that bank account so they using their advantage to no allow me to withdraw…has your Situation ever been resolved?
CASINO IS AN ABSOULTE SCAM !!!!!!!!!!!!!!!!!!!!!!!!!!
Hi,
Thanks a lot leaving your review of Wildz Casino in Canada. Sorry to hear you’ve not had a good experience.
All online casinos offer games of chance. This means you are not guaranteed to win when you play.
Is it possible to provide any more information about your problem at Wildz?
Regards,
Casino Professor Team
I have played many online casinos and this one has been by far the worst! This is not a fun entertainment casino.
Hi Anthony,
Thanks for leaving us your review of Wildz Casino in Canada – but sorry to hear you’ve not had a fun time!
If it’s not too much trouble, would it be possible to give us a bit more information on what went wrong?
Regards,
Casino Professor Team
I have screen shots of conversations !! This casino BLOCKED my ACCOUNT without letting me know The valid reason and i have money,cash back, and bonus REAL money on it.
Hi Paolo,
Thanks for getting in touch with us about Wildz Casino in Canada.
Sorry to hear you’ve not had a good experience.
Are you able to contact customer support? They should be able to provide a reason for what happened.
We hope it is resolved as quickly as possible.
Regards,
Casino Professor Team
I agree Anthony! I played there for about a year and deposited thousands of dollars. I think I got 3 or 4 x 3,000 payouts and all of a sudden they’re checking my Source of Wealth…which is fine…my money is legitimate, however, that’s not what it’s about. I’m self-employed and wouldn’t accept my proof of income…wanted tax returns. I’m not sending my tax returns to any online gaming site…if a bank statement and obvious deposits aren’t good enough, tough luck! I wasn’t allowed to make any further withdrawals and if my account wasn’t verified in 30 days, then it would be suspended, so no matter what, I couldn’t win. They decide. It was very apparent to me that they don’t like to pay out…you can play there but you can’t win very often….they’ll use the Source of Wealth excuse to make it impossible. Whatever! I closed my account and told them I would post my experience. They could care less. lol Neither could I to be honest. Keep that up and they’ll be belly up soon enough. I had seen reviews online similar to my experience.
Hi,
We are sorry you didn’t have a good time playing at Wildz Casino. In their terms and conditions it is stated that an account verification may include but shall not be limited to, copies of a player’s passport, national identity card, copies of a player’s utility bills, and/or copies of the credit/debit cards used to make deposits.
We hope you’ll be able to solve this issue together with Wildz’ customer support and your withdrawal will go smoothly.
Regards,
Casino Professor Team
They also blocked my account as soon as I made a deposit. So..they have my money and wont return it. I have filed a report with authority’s. They are a scam!!!