Casino Planet review

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1 / 5

Casino Planet Review Update – From December 2022, Casino Planet is no longer accepting players from the UK. But you can choose a different site to play at below from our list of top UK sites:

    Casino Planet is an online casino operated by Genesis Global Ltd. It was launched in 2020 and joins many other brands run by Genesis. But what makes Casino Planet stand out versus the rest of our new online casinos? Read our entire Casino Planet review for all the details. And if you do give them a go, make sure to add to the Casino Planet reviews from our readers on this page.

    Casino Planet review in a nutshell:


    • Over 1000 slots & games
    • Many game providers included
    • PayPal payments
    • Phone number for support


    • Many of our readers experiencing long delays with payouts
    • Fees charged on withdrawals
    • Possible wait of 72 hours for verification
    • Far away from the top of our best online casino reviews UK

    Casino Planet withdrawal times

    It can take between a few minutes up to several business days to receive a withdrawal at Casino Planet. However, we’ve received many Casino Planet reviews from players stating that payouts are taking a long time. So this is something to keep in mind.

    First, every withdrawal at Casino Planet needs to be approved. The time it takes to do this varies a lot. It’s very important for your account to be verified otherwise the payout request won’t be approved.

    Even so, Casino Planet might want extra documents to be sent to them. This is perfectly normal and something they need to do for licence purposes (more on that below). However, approving these documents has taken a long time for many of our readers.

    Unfortunately, there’s no exact time scale for the approval of these documents, with players needing to wait for an update. Of course, this is not ideal. Casino Planet is far away from being one of our fast payout casinos UK – where withdrawals are processed a lot faster, on average.

    Then, the money will be in your account based on which method you used to withdraw. Remember, you can often only withdraw using the same method you used to deposit. Here are the average speeds:

    • PayPal: Instant
    • Skrill: Instant
    • Neteller: Instant
    • Trustly: Instant
    • Ecopayz: Instant
    • MuchBetter: Instant
    • MiFinity: Instant
    • Jetton: Instant
    • Visa: 1-3 working days
    • Mastercard: 1-3 working days

    As Casino Planet is a PayPal casino, we recommend using PayPal if possible. This payment method is very popular with British players – and it has an instant withdrawal time for payouts.

    However, remember that you can only withdraw using a method you’ve used before to deposit.

    If you used a deposit method that can’t be used as a withdrawal method (like Boku and Paysafecard) then a different payout service will be used.

    Minimum withdrawal & fees

    The minimum withdrawal amount you can request is £20. The maximum amount you can request is £5000.

    Withdrawal fees are charged at Casino Planet. Currently, the charge is 2.49%. However, there’s a minimum fee of £2.99 and a maximum fee of £19.99. How much you will be charged will be explained when you go to withdraw. Not the best part of our Casino Planet review. Most casinos don’t have such costs.

    Casino Planet bonus

    Becoming a new player at Casino Planet UK will give you the following casino deposit bonus:

    • 100% up to £100
    • 50 free spins

    The 100% deposit bonus UK and the free spins will be credited instantly.

    Bonus terms & wagering

    There’s nothing that stands out too much with Casino Planet’s bonus terms and wagering. It’s pretty standard wagering requirements of 40x, with batches of free spins also being common.

    One crucial thing to note is that e-wallets are excluded from this deal. Instead, they are a card registration bonus casino UK, where you can add and pay using debit card to unlock the bonus.

    Casino Planet bonus code

    N/A – There’s no Casino Planet bonus code to use. Just select the bonus and make at least the minimum deposit.

    Casino Planet free spins

    The free spins will be credited to your account straight away.

    At the time of this Casino Planet review, all of the free spins could be used on Play’n GO’s Book of Dead slot.

    Promotions for existing players

    Casino Planet has extra promotions for existing players who continue to make deposits. Unfortunately, we can’t say exactly what you can get as the promotions are constantly changing throughout the year. But check their Promotions page to see for yourself.

    When conducting our Casino Planet review, existing players could benefit from more deposit bonuses, free spins and slot tournaments.

    Deposit methods

    You can deposit using a lot of methods at Casino Planet UK. In fact, they have one of the largest collections of deposit methods. This list includes:

    • Visa
    • Mastercard
    • Maestro
    • PayPal
    • Boku
    • Paysafecard
    • Skrill
    • Neteller
    • Ecopayz
    • Trustly
    • MuchBetter
    • MiFinity
    • Jeton

    The minimum amount you can deposit is £10 at Casino Planet. There are no deposit fees and the money will be processed instantly. The maximum amount you can deposit is between £30, £200, £1000, and £5000. It depends on what method you use.

    For example, you can only deposit £30 when using Casino Planet’s pay by phone casino Boku service. The max limit for Paysafecard is £200, while EcoPayz is £1000. All others max out at £5000.

    Is Casino Planet legit?

    Casino Planet is owned by Genesis Global Limited. They are a Maltese company that started in 2014. They manage several other online casinos too. Therefore, they have a lot of experience. To operate legally, Casino Planet uses gaming licences from credible and legit authorities.


    Just like all UK sites on our list of top 50 online casinos, Casino Planet UK has a licence from the UK Gambling Commission (UKGC). This means that players can legally play from Great Britain.

    The UKGC is one of the strictest licencing bodies in the world. They set very rigid regulations that online casinos must follow. Any hint of these rules being broken will result in an investigation and a possible fine.

    Casino Planet verification

    One such UKGC regulation is that all UK sites must perform online casino verification. This confirms each player’s identity to help keep the industry as safe as possible.

    To do this, Casino Planet UK will need to confirm your:

    • Identity (e.g. passport/driving licence)
    • Address (e.g. recent utility bill/formal letter)
    • Payment method (e.g. copy of card/screenshot of account)

    Casino Planet UK try to verify as quickly as possible. However, it can take upwards of 48 and 72 hours. This is pretty slow and could do with being improved.

    If you make a withdrawal request, Casino Planet can request extra verification documents. This can include proof of deposits, source of funds, and other documents. This may seem extreme but it is a request that other UK casinos may ask too.

    Slots & games

    There are more than 1000 different slots and games that you can play at Casino Planet. The majority are slots. But they also have live tables and classic games too.

    To provide so many games, they have partnered with several developers. Some of the bigger names include NetEnt, Microgaming, Pragmatic Play, Play’n GO, and more.

    You can either search for the game you want or use the filter system provided:

    Games filter from Casino Planet

    This is useful for finding games quickly.

    Casino Planet mobile review

    Casino Planet have developed their site to be perfectly adaptable for mobile devices. You can access the site using your smartphone or tablet browser and it will automatically resize for your screen.

    Mobile Casino Planet review

    Most of the 1000+ games will be available on mobile. However, due to older technology, some legacy games are only playable on desktop. But any new game releases will always be for mobile play.

    You will also benefit from the same features listed above. So you’ll get the same bonus, have access to the usual promotions, and be able to use the same payment methods.

    Casino Planet app

    N/A – At the time of writing, there is no Casino Planet app available for download. Instead, you can access the site and games using your device’s browser, just like you would on a computer.

    Customer support

    You can contact Casino Planet’s customer support in the following ways:

    • Live chat
    • Email
    • Telephone

    Telephone is an interesting one as not many casinos offer this. Live chat is probably the most efficient. Email is useful for sending in documents.

    If your question is quite common, it will likely be found in their FAQ section.

    FAQs at Casino Planet

    Doing a quick search can save time queuing up to speak with an agent.

    Restricted countries

    Of course, Casino Planet UK accepts players from Great Britain.

    However, there are many other country restrictions in place. If you are looking to play from outside of Great Britain, we recommend checking whether you are eligible to sign up from their website.

    Casino Planet review summary

    Casino Planet is a good online casino that offers players a lot of entertainment.

    Over 1000 games and counting is a great attraction, as is the many game providers they’ve partnered with. You also won’t be spoilt for choice when it comes to paying either – thanks to several deposit and withdrawal options.

    The main problem is the withdrawal fees (very few casinos charge them). This is not a good look and should be scrapped. Verification could also be sped up too. This makes them far off our list of top 20 slots UK sites.

    But, overall, this is a solid site to try your luck.

    If you do, make sure to add to the Casino Planet reviews from our readers below.

    Casino Professor Team

    Casino Planet Reviews from players

    1. Absolutely disgrace since stop trading in uk been waiting for email for 5 weeks now and now yous blocked my emails

    2. Terrible casino over a month waiting on withdrawl , each time they ask for something different although account verified

      1. Hi Claire,

        Thanks for getting in touch about Casino Planet.

        Sorry to hear that your withdrawal is stuck. Are you able to contact customer support? They should be able to explain the hold-up.

        Congrats on your win – we hope it’s paid out soon!


        Casino Professor Team


      1. Hi Darren,

        Sorry to hear you’ve had problems withdrawing.

        Have you contacted Casino Planet’s customer support? They should be able to explain more about why your account was blocked. Unfortunately, we don’t have access to any of this data.

        We hope everything gets sorted out.


        Casino Professor Team

      2. Having the same issue, hope no one uses this scam of a gambling site from now on! Hope the gambling trust get on to these thieves.

    4. This casino has a fantastic selection of games. The only downfall is the processing time for withdrawals. Im fully verified and my pending withdrawal is on day 2 so anything could happen. What i dont understand is how some casinos have the ability to process withdrawals instantly or perhaps a couple of hours, other casinos can take a max of 3 days but this casino is allowed to take several days to weeks to process. How is this casino still in business? Im amazed they even have customers. I dont think the gambling commission is doing their jobs properly. This casino needs vetting.

      1. Hi Natasha,

        We’re glad to hear you’ve enjoyed Casino Planet’s games.

        As for withdrawals, you are correct that certain casinos are generally able to process payouts faster than others on average. However, some withdrawals may require extra verification checks to be made before they can be processed. This can happen at all casinos licenced in the UK and can take several days to complete – although there is no set timeframe.

        We hope your request is processed soon. Let us know if you have any more comments.


        Casino Professor Team

    5. This site is appalling been waiting 15 days for my withdraw uploaded my I’d my account has been reviewed and documents accepted then to msg on chat about my withdraw to have my account blocked I have over £300 in pending withdraws keep saying it’s under review words site ever sent emails with no reply

      1. Hi Shannon,

        Thanks a lot for leaving your comment.

        We are not able to access your account information unfortunately, but some withdrawals can take several days or weeks to process.

        Are you able to contact them via live chat to get an update?

        We hope everything is resolved as quickly as possible.


        Casino Professor Team

      2. Hey did u end up receiving your money from casino planet. I am having the same issue

    6. Hi don’t like anything, they scam and cheat people out of their winnings and will muck you around for days and days, and you will just lose your money to them as they will play head games to try to cheat you from all winnings the other thing is they even take fee to take money out so sad really never play this casino all there sister casino casoola they are a scam and need to be removed from hosting online

      They are a scam casino i toped up my account then my account was locked as they sent me a thing about my gaming if it affects my life so i done the paper work sent it back and now it’s been days and days on end of waiting for them to get back to me never ever use there sites all any of there casino they are a scam i no now wish i had never made a account with them as it’s been nothing but a nightwear i may never even get my money back that i have put into my account they are not a good casino to all players before making a account on any casino make sure you read the reviews before hand will save you heaps of time and muck arounds with scammers like them thats all they are

      1. Hi Benjamin,

        Thanks for getting in touch with us about your experience at Casino Planet. Sorry to hear it’s not been your favourite.

        We mentioned above in our review about the withdrawal fees at Casino Planet. We do hope they remove this soon.

        Are you able to contact customer support for an update on the status of your account? Unfortunately, we do not have access to that information.

        We hope everything is resolved as quickly as possible.


        Casino Professor Team

    7. why havnt I got my withdrawal. been over 72 hours. all they keep saying is your withdrawal is being processed. I deposited via skrill so withdrawals are instant to E- wallets.
      All they keep saying is it’s been escalated, still nothing . seems like everyone else is in this same position. will be going to IBAS and the gambling complaints commission

      1. Hi Kabir,

        Thanks a lot for getting in touch with us about your withdrawal from Casino Planet.

        All casino withdrawals are checked first for security purposes before they are processed. This can take several days to complete in some cases. Once approved, the payment will then be sent via your chosen method – so Skrill in your case.

        We hope this is resolved for you as quickly as possible.

        Please let us know if you have any other comments or queries.


        Casino Professor Team

      2. Nope. now I have had my account blocked and casino planet can not give a detailed reason to why they have blocked my account eventhough I have emailed them multiple times asking why.iv got in touch with IBAS also .worst site I have ever come across

      3. Hi Kabir,

        I have been having the same issue. They said they had a problem with their 3rd party that deals with the withdrawls. I have since seen the money back into my casino planet account and I’ve processed another withdrawl for the funds. ( currently on day 1 of 3 working days) fingers crossed as it’s a large amount

    8. I won 3 different amounts, one was paid without being verified but the other two would not be released until the account was verified. Albeit I spoke to numerous staff I had no problem getting through the longest I waited to be connected to an agent was 3 minutes. Now don’t get me wrong it took me chatting to about 6 different agents and then speaking to them this morning but give them there due they did get it sorted. My account is now verified and the funds released (still waiting on the money mind!)
      Once thing I noticed was that the live chat doesn’t load with internet explorer but it does when you use chrome. Also if you loaded documents and you were hitting say the 71st hour if you then submit another document the timer resets back to zero and your back to waiting 72 hours.

      1. Hi Pam,

        Thanks a lot for your feedback about Casino Planet.

        We’re glad to hear you managed to get your account verified. And many congratulations on your wins!

        On a side note, we recommend using a more modern web browser when playing at online casinos. This should help to improve your playing experience.

        We wish you all the best in future.


        Casino Professor Team

      2. hi mate did u recieve your money in the end . I’m having an absolute nightmare

    9. Seems I’m not the only one having issues. Created an account on Sunday 27th June and won over £6k. Uploaded documents, got an email on Tuesday advising some were missing. Resent them and emailed them twice asking for confirmation of receipt but heard nothing. 72 hours has now passed and I’m being told to keep waiting. Also looks like they’ve restricted me being able to live chat them. I have a feeling they are going to block my account and withhold the funds as it seems a reoccurring theme! DO NOT USE THESE!! I have registered a complaint with IBAS as I will not be letting this go.

      1. Hi Jamie,

        Thanks for getting in touch with us about Casino Planet.

        Sorry to hear about the delay to your payout. However, all withdrawals are checked at Casino Planet first for security purposes. When it’s a relatively large amount (such as yours), these checks may take a while – which can, unfortunately, cause a delay of several days.

        We hope everything gets processed for you as quickly as possible – and congratulations on your win!


        Casino Professor Team

    10. Great site, won over €11.000, and I don’t care if it takes over a week until I get the money.
      UK Licens are one of the best licenses casinos. Big trust in all casino*s with licens (MGA and UK). Then everyone how playing there now it takes time before you got your winnings.

      Why do people have so hurry to get your winnings? You get it when You get it.. If you win a lot like me, I can easily wait weeks to get it.

      Have a good evening!

      1. Hi Ronny,

        Thanks a lot for leaving us your Casino Planet review.

        We understand why it can be frustrating for players who experience delays to their withdrawals, but we’re glad to hear your experience wasn’t affected.

        Many congratulations on your win!


        Casino Professor Team

      2. hey!

        I’ve won a similar amount and totally agree.
        I just wonder how long it did take for yours to come through.

    11. Signed up won’t 800 euro withdrew the stat of May sent all documents and they still continued to not verify my account weeks in numerous email no reply’s went into my account today all verified but now it looks like they have taken my 800 win and just given me back my deposit of 84 no email off them no phone call answered there a joke of a company and will be going further with this! I won that money that had no issue taken mine but won’t pay out! STAY AWAY!!!!

      1. Hi Christoper,

        Sorry to hear that you’ve not had a good experience at Casino Planet.

        Were you using a bonus when you won the money? One of the most common reasons for winnings being rescinded is when a bonus’s terms and conditions have been broken.


        Casino Professor Team

    12. This company is a complete joke!

      I made a withdrawal on the 8th of June and they keep saying they need proof of my payment method which I’ve now sent numerous times! They clearly have no intention of paying out!
      I have now taken this matter up with gambling commission as well as IBAS!
      Hopefully the matter gets resolved and I get my money 🤞🏻

      1. Hi James,

        Thanks for leaving your Casino Planet comment.

        Sorry to hear that your withdrawal has been delayed. This can happen when Casino Planet performs additional checks – such as proof of payment method. We hope it is resolved as quickly as possible.

        Congratulations on your win!


        Casino Professor Team

    13. Casino planet are holding over 666 quid in pending Withdrawals on my account they have now blocked my account and are not responding to emails. I have registered a ibas complaint and contacted the gambling commission

      1. Hi Edward,

        Thanks for getting in touch about Casino Planet.

        All withdrawals at Casino Planet are checked before they are processed. They do this for a variety of security purposes. Unfortunately, this may cause a delay until you can access your winnings.

        We hope this delay is sorted as quickly as possible.

        Congratulations on your win.


        Casino Professor Team

    14. Been well over 4 days since my withdrawal still not got my winnings try messaging for 2 days as seen all bad reviews but no one gets back to me it says I don’t need to send and document so god knows what’s happing some reply’s would be nice

      1. Hi Christopher,

        Sorry to hear that you’re having withdrawal issues at Casino Planet.

        As a licenced online casino, they check all withdrawals before they are processed. Unfortunately, this can cause delays.

        We hope it’s sorted as soon as possible – and congratulations on your win!


        Casino Professor Team

    15. Hi !
      I have been playing and won !
      Over a week now I try to sort documentation and sent withdrawal request !
      No answer for phone , email, Chat isn’t working …
      could anyone please get back to me !!!!????
      Also I tried emailing vip customer care as I won a bigger amount .. but no reply at all !!!!
      If this company is still under investigation from last year ..??? Why is it even functioning ???
      Not fair for people who are deposit straight but when they win , cannot make withdrawal.
      I’ll take further steps if isn’t solved !!

      1. Hi Dalma,

        Sorry to hear you’ve been having issues at Casino Planet.

        All withdrawals at a licenced online casino are checked before they are processed. Unfortunately, it can cause delays – which we understand is frustrating. However, this is done for security purposes.

        We hope it is resolved quickly.


        Casino Professor Team

    16. My account is fully verified. I made a withdrawal of £500 and had no problems at all. I then carried on playing and won a bit more I went to withdraw £400 that was on the 21/5/21 and I still haven’t received it. I have sent numerous emails phoned countless of times to not be able to get through. I’ve even spoken to the head office and still no joy. My money still says its pending. I’m now going to be taking this further and getting intouch with the gambling commission to proceed with the next steps.

      1. Hi Jordan,

        All licenced casinos check every withdrawal request before they are processed. Sometimes it takes longer to check certain withdrawals for a variety of reasons, which can cause a delay.

        We understand this can be frustrating, but often the casino needs time to complete all the checks before the payout can be processed.

        We hope this is resolved for you as quickly possible – and congratulations on your win!


        Casino Professor Team

    17. Still waiting for my withdrawl of £2,400 to be processed. When trying to log in says ‘log in failed’ untill 10pm at night. Account today said BLOCKED! Luckily I’ve now accessed it again but still no further with my process. Read some awful reviews about this site so very anxious to weather I will ever receive my winnings 🙁 I understand it’s bank holiday weekend so being as patient as possible but not holding my breath. Contacting this site is near impossible. The ‘Live chat’ is just a BOT and the phone numbers don’t work and seem very dodgey.. emails never replied to either. So far not a good experience at all

      1. Hi Katy,

        Thanks a lot for your comment regarding Casino Planet.

        When you make a withdrawal request at a licenced online casino, it needs to be checked first before it can be processed. Unfortunately, this can sometimes take a while, such as if the withdrawal amount is quite large.

        We hope you manage to receive the payout as soon as possible – and many congratulations on your win.


        Casino Professor Team

    18. Really bad site still not verified even though provided all docs. Withdrawal request made over a week ago still not processed

      1. Hi Russell,

        Thanks a lot for getting in touch with us about Casino Planet.

        At licenced UK casinos and gambling sites, all withdrawals need to be approved before they are processed. Unfortunately, there is no specific timescale for how quickly this will be completed.

        We recommend contacting customer support to try and get an update.

        Congratulations on your win – and we hope you receive the payout as quickly as possible.


        Casino Professor Team

      2. I sadly am in the same position. The reviews for this site are the worst I’ve ever read sadly. I’m not very hopeful I will receive my winnings but I hope for both our sakes we do 🤞🏽 If you get any update on your process I would appreciate if you could let me no just because there is no other way of contact to this company unfortunately we have to use each other’s experiences and knowledge to have any idea of next steps etc going forward

    19. Pretty good site. Verified in a day and then managed to win £800 from the bonus. Withdrawal took a week coz they wanted more documents. Was like I was applying for a mortgage!!! But got the money in the end so can’t complain

      1. Hi John,

        Thanks a lot for leaving your review of Casino Planet.

        Glad to hear that you’ve enjoyed it – and congratulations on your win!

        Yep, there can be a lot of documents when withdrawing sometimes, but this is to stay compliant with their UK licence terms.

        Best of luck with everything in future,

        Casino Professor Team

      2. Hi John
        what other documents did you have to send for the withdrawal?
        I’m just in the process of withdrawing mine awaiting varification but have no idea what else they could possibly ask for!

        thank you


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