Casino Planet review

Casino Planet review
No Deposit Bonus
-
First Deposit Bonus
100% up to £100 + 200 FS
Software
  • Big Time Gaming, Evolution Gaming, iSoftbet, Microgaming, NetEnt, Play’n GO, Pragmatic Play, Push Gaming, Quickspin, Red Tiger Gaming, Yggdrasil
Licence
  • Malta Gaming Authority, UK Gambling Commission
Payment methods
  • Boku, Ecopayz, MasterCard, MuchBetter, Neteller, Pay by Phone, PayPal, PaysafeCard, Skrill, Trustly, Visa
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4.1 / 5

Casino Planet is an online casino operated by Genesis Global Ltd. It was launched in 2020 and joins many other brands run by Genesis. But what makes Casino Planet stand out versus the rest of our new online casinos? Read our entire Casino Planet review for all the details. And if you do give them a go, make sure to add to the Casino Planet reviews from our readers at the end.

Casino Planet review in a nutshell:

Pros

  • Over 1000 slots & games
  • Many game providers included
  • PayPal payments
  • Phone number for support

Cons

  • Many of our readers experiencing long delays with payouts (see Casino Planet reviews from our readers below)
  • Fees charged on withdrawals
  • Possible wait of 72 hours for verification

Is Casino Planet legit?

Casino Planet is owned by Genesis Global Limited. They are a Maltese company that started in 2014. They manage several other online casinos too (check out our Casino Lab review for an example). Therefore, they have a lot of experience. To operate legally, Casino Planet uses gaming licences from credible and legit authorities.

Licences

Just like all UK sites on Casino Professor, Casino Planet UK has a licence from the UK Gambling Commission (UKGC). This means that players can legally play from Great Britain.

The UKGC is one of the strictest licencing bodies in the world. They set very rigid regulations that online casinos must follow. Any hint of these rules being broken will result in an investigation and a possible fine.

Casino Planet verification

One such UKGC regulation is that all UK sites must perform online casino verification. This confirms each player’s identity to help keep the industry as safe as possible.

To do this, Casino Planet UK will need to confirm your:

  • Identity (e.g. passport/driving licence)
  • Address (e.g. recent utility bill/formal letter)
  • Payment method (e.g. copy of card/screenshot of account)

Casino Planet UK try to verify as quickly as possible. However, it can take upwards of 48 and 72 hours. This is pretty slow and could do with being improved.

If you make a withdrawal request, Casino Planet can request extra verification documents. This can include proof of deposits, source of funds, and other documents. This may seem extreme but it is a request that other UK casinos may ask too.

Casino Planet no deposit bonus

Unfortunately, there isn’t a no deposit bonus at Casino Planet UK at the moment. Lots of other sites offer online casino free credit if this is a dealbreaker.

Casino Planet bonus

Becoming a new citizen of Casino Planet UK will give you the following casino bonuses:

The 100% deposit bonus UK will be credited instantly and 20 of the free spins will be given within 24 hours. The rest of the free spins will be given in batches of 20 each day until finished.

Bonus terms & wagering

18+ Full T&C's Apply. New players Only. £10 min deposit. £5 max bet using bonus. 40x wagering applies. Bonus valid for 14 days. 20 Spins will be credited instantly upon qualifying deposit + then 20 per day for 9 days on pre-selected games. Free Spins valid for 72 hours from credit. Max Free Spins winnings £100. Ewallets excluded. - www.begambleaware.org

Full T&Cs apply

There’s nothing that stands out too much with Casino Planet’s bonus terms and wagering. It’s pretty standard wagering requirements of 40x, with batches of free spins also being common.

One crucial thing to note is that e-wallets are excluded from this deal. Instead, they are a card registration bonus casino UK, where you can add and pay using debit card to unlock the bonus.

Casino Planet bonus code

N/A – There’s no Casino Planet bonus code to use. Just select the bonus and make at least the minimum deposit.

Casino Planet free spins

As part of the bonus above, new players will get a total of 200 free spins. 20 of them will be given within 24 hours. The rest will be given in batches of 20 each day until they’ve all been handed out.

At the time of this Casino Planet review, all of the free spins could be used on Play’n GO’s Book of Dead slot.

Promotions for existing players

Casino Planet has extra promotions for existing players who continue to make deposits. Unfortunately, we can’t say exactly what you can get as the promotions are constantly changing throughout the year. But check their Promotions page to see for yourself.

When conducting our Casino Planet review, existing players could benefit from more deposit bonuses, free spins and slot tournaments.

Deposit methods

You can deposit using a lot of methods at Casino Planet UK. In fact, they have one of the largest collections of deposit methods from our entire UK online casinos list. This list includes:

  • Visa
  • Mastercard
  • Maestro
  • PayPal
  • Boku
  • Paysafecard
  • Skrill
  • Neteller
  • Ecopayz
  • Trustly
  • MuchBetter
  • MiFinity
  • Jeton

The minimum amount you can deposit is £10 at Casino Planet. There are no deposit fees and the money will be processed instantly. The maximum amount you can deposit is between £30, £200, £1000, and £5000. It depends on what method you use.

For example, you can only deposit £30 when using Casino Planet’s pay by phone casino Boku service. The max limit for Paysafecard is £200, while EcoPayz is £1000. All others max out at £5000.

One thing that’s great to see is Casino Planet as one of the elite PayPal casinos. This adds an extra layer of authenticity and trust as PayPal vets all gambling sites to make sure they are suitable. This is another good sign that Casino Planet is legit and trustworthy.

Casino Planet withdrawal times

It can take between a few minutes up to several business days to receive a withdrawal at Casino Planet. Simply go to the Cashier and request a payout to start the process.

First, the withdrawal needs to be approved. The time it takes to do this varies a lot It’s very important for your account to be verified otherwise the payout request won’t be approved.

Even so, Casino Planet might want extra documents to be sent to them. This is perfectly normal and something they need to do for licence purposes (more on that below). However, approving these documents has taken a long time for many of our readers (as you can read about below at the end of this review).

Unfortunately, there’s no exact time scale for the approval of these documents, with players needing to wait for an update. Of course, this is not ideal. An alternative is to try one of our fast payout casinos UK – where withdrawals are processed a lot faster, on average.

Then, the money will be in your account based on which method you used to withdraw. Remember, you can often only withdraw using the same method you used to deposit. Here are the average speeds:

  • PayPal: Instant
  • Skrill: Instant
  • Neteller: Instant
  • Trustly: Instant
  • Ecopayz: Instant
  • MuchBetter: Instant
  • MiFinity: Instant
  • Jetton: Instant
  • Visa: 1-3 working days
  • Mastercard: 1-3 working days

If you used a deposit method that can’t be used as a withdrawal method (like Boku and Paysafecard) then a different payout service will be used.

The minimum withdrawal amount you can request is £20. The maximum amount you can request is £5000.

Withdrawal fees are charged at Casino Planet. Currently, the charge is 2.49%. However, there’s a minimum fee of £2.99 and a maximum fee of £19.99. How much you will be charged will be explained when you go to withdraw. Not the best part of our Casino Planet review. Most casinos don’t have such costs.

Slots & games

There are more than 1000 different slots and games that you can play at Casino Planet. The majority are slots. But they also have live tables and classic games too.

To provide so many games, they have partnered with several developers. Some of the bigger names include NetEnt, Microgaming, Pragmatic Play, Play’n GO, and more.

You can either search for the game you want or use the filter system provided:

Games filter from Casino Planet

This is useful for finding games quickly.

Casino Planet mobile review

Casino Planet have developed their site to be perfectly adaptable for mobile devices. You can access the site using your smartphone or tablet browser and it will automatically resize for your screen.

Mobile Casino Planet review

Most of the 1000+ games will be available on mobile. However, due to older technology, some legacy games are only playable on desktop. But any new game releases will always be for mobile play.

You will also benefit from the same features listed above. So you’ll get the same bonus, have access to the usual promotions, and be able to use the same payment methods.

Casino Planet app

N/A – At the time of writing, there is no Casino Planet app available for download. Instead, you can access the site and games using your device’s browser, just like you would on a computer.

Customer support

You can contact Casino Planet’s customer support in the following ways:

  • Live chat
  • Email
  • Telephone

Telephone is an interesting one as not many casinos offer this. Live chat is probably the most efficient. Email is useful for sending in documents.

If your question is quite common, it will likely be found in their FAQ section.

FAQs at Casino Planet

Doing a quick search can save time queuing up to speak with an agent.

Restricted countries

Of course, Casino Planet UK accepts players from Great Britain.

However, there are many other country restrictions in place. If you are looking to play from outside of Great Britain, we recommend checking whether you are eligible to sign up from their website.

Casino Planet Review by Casino Professor

Casino Planet is a good online casino that offers players a lot of entertainment.

Over 1000 games and counting is a great attraction, as is the many game providers they’ve partnered with. You also won’t be spoilt for choice when it comes to paying either – thanks to several deposit and withdrawal options.

The main problem is the withdrawal fees (only a few on our UK online casinos list charge them). This is not a good look and should be scrapped. Verification could also be sped up too.

But, overall, this is a solid site to try your luck.

If you do, make sure to add to the Casino Planet reviews from our readers below.

Casino Professor Team

Casino Planet Reviews from players

  1. I won 3 different amounts, one was paid without being verified but the other two would not be released until the account was verified. Albeit I spoke to numerous staff I had no problem getting through the longest I waited to be connected to an agent was 3 minutes. Now don’t get me wrong it took me chatting to about 6 different agents and then speaking to them this morning but give them there due they did get it sorted. My account is now verified and the funds released (still waiting on the money mind!)
    Once thing I noticed was that the live chat doesn’t load with internet explorer but it does when you use chrome. Also if you loaded documents and you were hitting say the 71st hour if you then submit another document the timer resets back to zero and your back to waiting 72 hours.

    1. Hi Pam,

      Thanks a lot for your feedback about Casino Planet.

      We’re glad to hear you managed to get your account verified. And many congratulations on your wins!

      On a side note, we recommend using a more modern web browser when playing at online casinos. This should help to improve your playing experience.

      We wish you all the best in future.

      Regards,

      Casino Professor Team

  2. Seems I’m not the only one having issues. Created an account on Sunday 27th June and won over £6k. Uploaded documents, got an email on Tuesday advising some were missing. Resent them and emailed them twice asking for confirmation of receipt but heard nothing. 72 hours has now passed and I’m being told to keep waiting. Also looks like they’ve restricted me being able to live chat them. I have a feeling they are going to block my account and withhold the funds as it seems a reoccurring theme! DO NOT USE THESE!! I have registered a complaint with IBAS as I will not be letting this go.

    1. Hi Jamie,

      Thanks for getting in touch with us about Casino Planet.

      Sorry to hear about the delay to your payout. However, all withdrawals are checked at Casino Planet first for security purposes. When it’s a relatively large amount (such as yours), these checks may take a while – which can, unfortunately, cause a delay of several days.

      We hope everything gets processed for you as quickly as possible – and congratulations on your win!

      Regards,

      Casino Professor Team

  3. Great site, won over €11.000, and I don’t care if it takes over a week until I get the money.
    UK Licens are one of the best licenses casinos. Big trust in all casino*s with licens (MGA and UK). Then everyone how playing there now it takes time before you got your winnings.

    Why do people have so hurry to get your winnings? You get it when You get it.. If you win a lot like me, I can easily wait weeks to get it.

    Have a good evening!

    1. Hi Ronny,

      Thanks a lot for leaving us your Casino Planet review.

      We understand why it can be frustrating for players who experience delays to their withdrawals, but we’re glad to hear your experience wasn’t affected.

      Many congratulations on your win!

      Regards,

      Casino Professor Team

    2. hey!

      I’ve won a similar amount and totally agree.
      I just wonder how long it did take for yours to come through.

  4. Signed up won’t 800 euro withdrew the stat of May sent all documents and they still continued to not verify my account weeks in numerous email no reply’s went into my account today all verified but now it looks like they have taken my 800 win and just given me back my deposit of 84 no email off them no phone call answered there a joke of a company and will be going further with this! I won that money that had no issue taken mine but won’t pay out! STAY AWAY!!!!

    1. Hi Christoper,

      Sorry to hear that you’ve not had a good experience at Casino Planet.

      Were you using a bonus when you won the money? One of the most common reasons for winnings being rescinded is when a bonus’s terms and conditions have been broken.

      Regards,

      Casino Professor Team

  5. This company is a complete joke!

    I made a withdrawal on the 8th of June and they keep saying they need proof of my payment method which I’ve now sent numerous times! They clearly have no intention of paying out!
    I have now taken this matter up with gambling commission as well as IBAS!
    Hopefully the matter gets resolved and I get my money 🤞🏻

    1. Hi James,

      Thanks for leaving your Casino Planet comment.

      Sorry to hear that your withdrawal has been delayed. This can happen when Casino Planet performs additional checks – such as proof of payment method. We hope it is resolved as quickly as possible.

      Congratulations on your win!

      Regards,

      Casino Professor Team

  6. Casino planet are holding over 666 quid in pending Withdrawals on my account they have now blocked my account and are not responding to emails. I have registered a ibas complaint and contacted the gambling commission

    1. Hi Edward,

      Thanks for getting in touch about Casino Planet.

      All withdrawals at Casino Planet are checked before they are processed. They do this for a variety of security purposes. Unfortunately, this may cause a delay until you can access your winnings.

      We hope this delay is sorted as quickly as possible.

      Congratulations on your win.

      Regards,

      Casino Professor Team

  7. Been well over 4 days since my withdrawal still not got my winnings try messaging for 2 days as seen all bad reviews but no one gets back to me it says I don’t need to send and document so god knows what’s happing some reply’s would be nice

    1. Hi Christopher,

      Sorry to hear that you’re having withdrawal issues at Casino Planet.

      As a licenced online casino, they check all withdrawals before they are processed. Unfortunately, this can cause delays.

      We hope it’s sorted as soon as possible – and congratulations on your win!

      Regards,

      Casino Professor Team

  8. Hi !
    I have been playing and won !
    Over a week now I try to sort documentation and sent withdrawal request !
    No answer for phone , email, Chat isn’t working …
    could anyone please get back to me !!!!????
    Also I tried emailing vip customer care as I won a bigger amount .. but no reply at all !!!!
    If this company is still under investigation from last year ..??? Why is it even functioning ???
    Not fair for people who are deposit straight but when they win , cannot make withdrawal.
    I’ll take further steps if isn’t solved !!

    1. Hi Dalma,

      Sorry to hear you’ve been having issues at Casino Planet.

      All withdrawals at a licenced online casino are checked before they are processed. Unfortunately, it can cause delays – which we understand is frustrating. However, this is done for security purposes.

      We hope it is resolved quickly.

      Regards,

      Casino Professor Team

  9. My account is fully verified. I made a withdrawal of £500 and had no problems at all. I then carried on playing and won a bit more I went to withdraw £400 that was on the 21/5/21 and I still haven’t received it. I have sent numerous emails phoned countless of times to not be able to get through. I’ve even spoken to the head office and still no joy. My money still says its pending. I’m now going to be taking this further and getting intouch with the gambling commission to proceed with the next steps.

    1. Hi Jordan,

      All licenced casinos check every withdrawal request before they are processed. Sometimes it takes longer to check certain withdrawals for a variety of reasons, which can cause a delay.

      We understand this can be frustrating, but often the casino needs time to complete all the checks before the payout can be processed.

      We hope this is resolved for you as quickly possible – and congratulations on your win!

      Regards,

      Casino Professor Team

  10. Still waiting for my withdrawl of £2,400 to be processed. When trying to log in says ‘log in failed’ untill 10pm at night. Account today said BLOCKED! Luckily I’ve now accessed it again but still no further with my process. Read some awful reviews about this site so very anxious to weather I will ever receive my winnings 🙁 I understand it’s bank holiday weekend so being as patient as possible but not holding my breath. Contacting this site is near impossible. The ‘Live chat’ is just a BOT and the phone numbers don’t work and seem very dodgey.. emails never replied to either. So far not a good experience at all

    1. Hi Katy,

      Thanks a lot for your comment regarding Casino Planet.

      When you make a withdrawal request at a licenced online casino, it needs to be checked first before it can be processed. Unfortunately, this can sometimes take a while, such as if the withdrawal amount is quite large.

      We hope you manage to receive the payout as soon as possible – and many congratulations on your win.

      Regards,

      Casino Professor Team

  11. Really bad site still not verified even though provided all docs. Withdrawal request made over a week ago still not processed

    1. Hi Russell,

      Thanks a lot for getting in touch with us about Casino Planet.

      At licenced UK casinos and gambling sites, all withdrawals need to be approved before they are processed. Unfortunately, there is no specific timescale for how quickly this will be completed.

      We recommend contacting customer support to try and get an update.

      Congratulations on your win – and we hope you receive the payout as quickly as possible.

      Regards,

      Casino Professor Team

    2. I sadly am in the same position. The reviews for this site are the worst I’ve ever read sadly. I’m not very hopeful I will receive my winnings but I hope for both our sakes we do 🤞🏽 If you get any update on your process I would appreciate if you could let me no just because there is no other way of contact to this company unfortunately we have to use each other’s experiences and knowledge to have any idea of next steps etc going forward

  12. Pretty good site. Verified in a day and then managed to win £800 from the bonus. Withdrawal took a week coz they wanted more documents. Was like I was applying for a mortgage!!! But got the money in the end so can’t complain

    1. Hi John,

      Thanks a lot for leaving your review of Casino Planet.

      Glad to hear that you’ve enjoyed it – and congratulations on your win!

      Yep, there can be a lot of documents when withdrawing sometimes, but this is to stay compliant with their UK licence terms.

      Best of luck with everything in future,

      Casino Professor Team

    2. Hi John
      what other documents did you have to send for the withdrawal?
      I’m just in the process of withdrawing mine awaiting varification but have no idea what else they could possibly ask for!

      thank you

      thanks

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