Casino Lab is an online casino operated by Genesis Global Limited. It launched in 2020 and it is the 14th online casino that Genesis operates. It’s a quirky site that has loads of games from many providers. However, there are a few downsides too – so how does it compare with other new online casinos? Find out everything there is to know by reading our full Casino Lab review – and check out Casino Lab reviews from our readers at the end.
Casino Lab review in a nutshell:
- 1000+ slots & games from multiple providers
- Fully mobile optimised
- PayPal accepted
- Many of our readers experiencing slow withdrawals (see Casino Lab reviews from our readers below)
- Verification can take a while
- Withdrawal fees
Is Casino Lab legit?
Casino Lab is owned by Genesis Global Limited. They are a company based in Malta. The company first started in 2014 and currently operates several online casinos – such as Casino Planet (view our Casino Planet review). Therefore, they have a lot of experience and knowledge.
The Gambling Commission upholds many rules and requirements to help keep players safe. It is one of the strictest licences to get and is another sign that Casino Lab is legit and trustworthy.
Casino Lab verification
All sites operating in the UK must follow online casino verification procedures.
Casino Lab UK try to complete the verification process as quickly as possible. They say it takes no longer than 48 – 72 hours once they receive the required documents. Hopefully your request is processed earlier than this so you can start to play. Waiting 72 hours would not be ideal.
You need to send copies of these documents:
- Proof of ID (like a passport or driving licence).
- Proof of address (like a recent utility bill, tax bill, or similar).
- Copy of your payment method (a photo of your card details showing only the first 6 and last 4 digits, a screenshot of your e-wallet account, or similar).
You may be asked to provide more documents if you make a withdrawal. More information on that can be found below.
Casino Lab no deposit bonus
At the time of writing, you cannot get a no deposit bonus at Casino Lab UK.
If this is a problem, you can view our top £20 free no deposit casino to get bonus money when you sign up.
Casino Lab bonus
When you sign as a new Casino Lab UK player, you can get the following 100 deposit bonus:
- 100% up to £100+ 300 free spins
Any bonus money will be available to use straight away. The first 30 free spins will be credited within 24 hours. The remainder of the spins will then be given in batches of 30 each subsequent day.
Bonus Terms & Wagering
18+ Full T&C's Apply. New players Only. £10 min deposit. £5 max bet using bonus. 40x wagering applies. Bonus valid for 14 days. 30 Spins will be credited instantly upon qualifying deposit + then 30 per day for 9 days on pre-selected games. Free Spins valid for 72 hours from credit. Max Free Spins winnings £100. Ewallets excluded. - www.begambleaware.org
Casino Lab’s terms and conditions are pretty standard. That can be seen with the wagering requirements and expiry time.
Also, this is a card registration bonus UK. This means you will need to pay by card (or another qualifying payment method) in order to get the bonus. E-wallets are excluded, so do not use these for the bonus above.
Casino Lab bonus code
N/A – There is no Casino Lab bonus code to use for the offer above. Just make sure to select the offer and deposit at least the minimum amount stated in the terms.
Casino Lab free spins
At the time of this Casino Lab review, they do not have any free spins no deposit for new players. If this is a dealbreaker, you can select an alternative casino from our free spins page.
The free spins you get as part of the deposit bonus are given in batches of 30. You will get 30 within 24 hours, followed by a new batch every new day.
Currently, the free spins can be used on the Reactoonz slot by Play’n GO.
Promotions for existing Players
Once you’ve signed up, there are more offers available under their Promotions page.
We can’t say exactly what they will be as they change throughout the year. At the time of our Casino Lab review analysis, you could get more casino bonuses if you make a deposit and more free spins.
Casino Lab UK offer one of the biggest selections of deposit methods from our entire UK online casinos list. This includes:
All methods have no deposit fees. The minimum deposit amount at Casino Lab is £10. The maximum amount you can deposit depends varies a lot and depends on which method you use. For example, most allow you to deposit up to £5000. However, when using their Pay by phone casino Boku service, this drops to a maximum of £30.
One reassuring aspect is that Casino Lab have joined the acclaimed list of PayPal casinos. PayPal vets every site for their credibility so Casino Lab clearly passed the test. Another good indication that Casino Lab is legit and trustworthy.
Casino Lab withdrawal times
A withdrawal at Casino Lab is processed within 24 hours to 48 hours on average. All withdrawals need to be approved first and then you are relying on your chosen payout service to deliver the cash fast.
The approval process can vary a lot. Your account must be verified before a payout can be approved (more on that below). Even then, it can take several days to process.
Casino Lab reserve the right to request extra verification documents for withdrawals to be approved. This can include proof of deposits, source of funds, and other documents. When this happens, many of our readers have complained of long delays (which you can read below). Unfortunately, there’s no definitive timeframe for approving verification documents. Players are forced to just wait for an update.
Of course, this isn’t great. Players often prefer a fast payout casino UK – but Casino Lab is far from joining that list, at the time of writing.
Once the withdrawal has been approved, your payout will be delivered based on the method you choose:
- PayPal: Instant
- Skrill: Instant
- Neteller: Instant
- Trustly: Instant
- Ecopayz: Instant
- MuchBetter: Instant
- MiFinity: Instant
- Jetton: Instant
- Visa: 1-3 working days
- Mastercard: 1-3 working days
NOTE: You can often only withdraw using the same method you used to deposit.
All the “instant” options are e-wallets. Debit card transactions from Visa or Mastercard take longer. Some deposit methods cannot be used to withdraw (like Boku and Paysafecard). In these cases, an alternative will be chosen for you.
There is a minimum withdrawal amount of £20. The maximum amount you can withdraw at a time is £5000.
Unfortunately, a fee is charged for withdrawals. At the time of this Casino Lab review, the fee was set at 2.49% for each transaction, with the minimum charge being £2.99 and the maximum charge being £19.99. The exact fee will be stated when you go to make a withdrawal. A bit disappointing to see.
Casino Lab slots & games
Casino Lab currently boasts more than 1000 different casino games. This is a vast number compared with other sites.
Most of these games are slots. To offer so many, they’ve partnered with many slot providers (such as Play’n GO, Microgaming, Pragmatic Play, NetEnt and more). You can search for games by specific developers using their filter:
In addition to their slots, they also have table games. So you can expect to find things like stud poker, 3 card hold ‘em, baccarat, roulette and more. If the video table games aren’t your thing, then you can try out their live casino offerings.
Casino Lab has a fully mobile optimised website. This means the site automatically responds to your device’s screen size, as you can see here:
You can play using the web browser on Android, Apple and many other modern-day manufacturers.
Most of the features listed above are available on mobile. For example, the same bonuses and promotions will be available to new players. You will also be able to deposit and withdraw using the same methods.
In terms of games, most of the 1000+ games library will be available. However, there may be a few older slots that are not compatible with mobile devices. This should only affect a handful of games. Any new releases will be playable on your smartphone or tablet.
You can contact customer support at Casino Lab UK using the following methods:
- Live chat
The live chat is available 24/7 so you can speak to an agent in real-time. We received replies fairly quickly during the day. In the evening it could take a bit longer as more players were online.
For email, this is better for longer comments and also to attach files.
If you would prefer to speak to someone in person, you can give them a call using the number on their site. This is quite a nice feature as most casinos don’t have a phone line to call.
There are many restricted countries that cannot access Casino Lab.
Luckily, the UK is not one of them – as British players are eligible to join.
Casino Lab review by Casino Professor
Casino Lab is a good online casino that’s run by an experienced operator.
They have thousands of games from many providers so it’s basically impossible to run out of choice. Being PayPal approved is also a very good look.
A few downsides include the possibility of a slow verification process (although this may or may not be a problem) and withdrawal fees. Most casinos don’t charge those.
Overall, though, it’s a solid casino. If you do give them a go, please add to the Casino Lab reviews from our readers below.
Casino Professor Team