Casino Lab Review
- No Deposit Bonus
- -
- First Deposit Bonus
- -
Casino Lab Review Update – Casino Lab closed down in the UK in December 2022. This means British players can no longer play here. You can select an alternative from our top 20 online casinos UK or from the list below:
- 1
- No Deposit Bonus
- EXCL: 5 Free Spins
- First Deposit Bonus
- EXCL: 30 Free Spins -- code: PROF35
Payment methodsBank transfer, MasterCard, Pay by Phone Bill, PayPal, Revolut, Visa, WiseFirst 5 spins: Players who have successfully completed age verification will be credited 5 Free Spins on Starburst 10p per spin, no deposit required, no wagering requirements. Subsequent 30 spins: Min deposit & spend £10. Max 30 spins on Starburst at 10p per spin. Spins credited upon spend of £10. 18+ Full T&Cs Apply.
18+ | Gamble responsibly | BeGambleAware.org | Full T&Cs apply
- 2
- No Deposit Bonus
- -
- First Deposit Bonus
- EXCL: Bet £15 - Get 50 Free Spins (no wager)
Payment methodsBank transfer, Boku, Ecopayz, MasterCard, MuchBetter, Neosurf, Neteller, Pay by Phone Bill, PayPal, PaysafeCard, Revolut, Skrill, Trustly, Visa, Wise18+. New Players only. Minimum deposit £15. Must spend a minimum of £15 on Qualifying Games within 48 hours of first deposit being made to get 50 Free Spins on Bigger Bass Bonanza. Free Spins have no wagering requirements. Max win of £100 from these Free Spins. T&Cs apply.
18+ | Gamble responsibly | BeGambleAware.org | Full T&Cs apply
- 3
- No Deposit Bonus
- -
- First Deposit Bonus
- EXCL: 50 or 100 Free Spins (no wager)
Payment methodsBank transfer, MasterCard, MuchBetter, PaysafeCard, Revolut, Trustly, Visa, WiseOffer 1 - sign up, deposit and stake £10 on Rainbow Jackpots, and receive 50 Free spins on Rainbow Jackpots. Offer 2 - sign up, deposit and stake £30 on Rainbow Jackpots, and receive 100 Free spins on Rainbow Jackpots. 7 day bonus expiry. Full T&Cs Apply. begambleaware.org. 18+, Please play responsibly, #ad
18+ | Gamble responsibly | BeGambleAware.org | Full T&Cs apply
- 4Duelz4.9 / 5★
- No Deposit Bonus
- -
- First Deposit Bonus
- 100% up to £100 + 100 FS
Payment methodsBank transfer, MasterCard, MuchBetter, Neteller, PayPal, PaysafeCard, Revolut, Skrill, Trustly, Visa, Wise18+ new players only. Min deposit: £20. Max £100 bonus. Max bet with active bonus: £2. Wagering required 100% match bonus: 30x deposit + bonus. Max win from welcome bonus: £500. 100 Free Spins are given out 20 per day on Book of Dead for 5 days in a row. Max Free Spins winnings: £100. Free Spins winnings credited as bonus money with 45x wagering & 3 days expiry. Deposit bonus & Free Spins wins are forfeited 30 days after bonus is credited if the wagering is not met. Game weighting and restrictions apply. Play Responsibly. www.begambleaware.org
18+ | Gamble responsibly | BeGambleAware.org | Full T&Cs apply
- 5
- No Deposit Bonus
- -
- First Deposit Bonus
- EXCL: 50 Bonus Spins (no wager)
Payment methodsBank transfer, MasterCard, MuchBetter, PayPal, PaysafeCard, Revolut, Skrill, TrueLayer, Trustly, Visa, WiseNew players only. 18+. Min deposit £10. Max bonus 50 Spins on Big Bass Bonanza. No wagering applies. Spins available for 24 hours after being credited. Promo code: BBB50. Valid until 31.12.2023. BeGambleAware.org
18+ | Gamble responsibly | BeGambleAware.org | Full T&Cs apply
Is Casino Lab closing?
Casino Lab permanently closed down during December 2022. UK players can no longer deposit and play at this site.
What happened to Casino Lab UK?
Casino Lab’s parent company Genesis decided to surrender their UK Gambling Commission licence. This meant that they could no longer operate this site in Great Britain.
What happened to Casino Lab’s sister sites?
All of Casino Lab’s sister sites have also shut down permanently. That’s because Genesis surrendered their licence from the UK Gambling Commission in full, so they are not allowed to operate a gambling site in Great Britain anymore.
Casino Lab Review UK
Casino Lab is an online casino operated by Genesis Global Limited. It launched in 2020 and it is the 14th online casino that Genesis operates. It’s a quirky site that has loads of games from many providers. However, there are a few downsides too – so how does it compare with our other sites? Find out everything there is to know by reading our full Casino Lab review and check out Casino Lab reviews from our readers too.
Deposit methods
Casino Lab UK offer one of the biggest selections of deposit methods from our entire UK online casinos list. This includes:
- Visa
- Mastercard
- Maestro
- PayPal
- Boku
- Paysafecard
- Skrill
- Neteller
- Ecopayz
- Trustly
- MuchBetter
- MiFinity
- Jeton
All methods have no deposit fees. The minimum deposit amount at Casino Lab is £10. The maximum amount you can deposit depends varies a lot and depends on which method you use. For example, most allow you to deposit up to £5000. However, when using their Pay by phone casino Boku service, this drops to a maximum of £30.
Casino Lab withdrawal times
A withdrawal at Casino Lab is processed within 24 hours to 48 hours on average. However, many of our Casino Lab reviews from players have said that delays are frequent.
All withdrawals at Casino Lab need to be approved first. You are then relying on your chosen payout service to deliver the cash.
The approval process can vary a lot. Your account must be verified before a payout can be approved (more on that below). Even then, it can take several days to process.
Casino Lab reserve the right to request extra verification documents for withdrawals to be approved. This can include proof of deposits, source of funds, and other documents. Many of our readers have complained of long delays. Unfortunately, there’s no definitive timeframe for approving verification documents. Players are forced to just wait for an update.
Of course, this isn’t great. Players often prefer a fast payout casino UK – but Casino Lab is far from joining that list, at the time of writing.
Once the withdrawal has been approved, your payout will be delivered based on the method you choose:
- PayPal: Instant
- Skrill: Instant
- Neteller: Instant
- Trustly: Instant
- Ecopayz: Instant
- MuchBetter: Instant
- MiFinity: Instant
- Jetton: Instant
- Visa: 1-3 working days
- Mastercard: 1-3 working days
NOTE: You can often only withdraw using the same method you used to deposit.
All the “instant” options are e-wallets. We recommend using these if possible. For example, they are a PayPal casino which is good to see. Not only are withdrawals usually instant but this payment method is commonly used by British players.
Debit card transactions from Visa or Mastercard take longer. Some deposit methods cannot be used to withdraw (like Boku and Paysafecard). In these cases, an alternative will be chosen for you.
Minimum withdrawal & fees
There is a minimum withdrawal amount of £20. The maximum amount you can withdraw at a time is £5000.
Unfortunately, a fee is charged for withdrawals. At the time of this Casino Lab review, the fee was set at 2.49% for each transaction, with the minimum charge being £2.99 and the maximum charge being £19.99. The exact fee will be stated when you go to make a withdrawal. A bit disappointing to see.
Slots & games
Casino Lab currently boasts more than 1000 different casino games. This is a vast number compared with other sites.
Most of these games are slots. To offer so many, they’ve partnered with many slot providers (such as Play’n GO, Microgaming, Pragmatic Play, NetEnt and more). You can search for games by specific developers using their filter:
In addition to their slots, they also have table games. So you can expect to find things like stud poker, 3 card hold ‘em, baccarat, roulette and more. If the video table games aren’t your thing, then you can try out their live casino offerings.
Mobile play
Casino Lab has a fully mobile optimised website. This means the site automatically responds to your device’s screen size, as you can see here:
You can play using the web browser on Android, Apple and many other modern-day manufacturers.
Most of the features listed above are available on mobile. For example, the same bonuses and promotions will be available to new players. You will also be able to deposit and withdraw using the same methods.
In terms of games, most of the 1000+ games library will be available. However, there may be a few older slots that are not compatible with mobile devices. This should only affect a handful of games. Any new releases will be playable on your smartphone or tablet.
Is Casino Lab legit?
Casino Lab is owned by Genesis Global Limited. They are a company based in Malta. The company first started in 2014 and currently operates several online casinos. Therefore, they have a lot of experience and knowledge.
Licences
Like all other British casinos on our site, Casino Lab UK has a licence from the UK Gambling Commission. They have been added to Genesis Global’s licence, along with their other brands.
The Gambling Commission upholds many rules and requirements to help keep players safe. It is one of the strictest licences to get and is another sign that Casino Lab is legit and trustworthy.
Verification
All sites operating in the UK must follow online casino verification procedures.
Casino Lab UK try to complete the verification process as quickly as possible. They say it takes no longer than 48 – 72 hours once they receive the required documents. Hopefully your request is processed earlier than this so you can start to play. Waiting 72 hours would not be ideal.
You need to send copies of these documents:
- Proof of ID (like a passport or driving licence).
- Proof of address (like a recent utility bill, tax bill, or similar).
- Copy of your payment method (a photo of your card details showing only the first 6 and last 4 digits, a screenshot of your e-wallet account, or similar).
You may be asked to provide more documents if you make a withdrawal. More information about that can be found below.
Customer support
You can contact customer support at Casino Lab UK using the following methods:
- Live chat
- Phone
The live chat is available 24/7 so you can speak to an agent in real-time. We received replies fairly quickly during the day. In the evening it could take a bit longer as more players were online.
For email, this is better for longer comments and also to attach files.
If you would prefer to speak to someone in person, you can give them a call using the number on their site. This is quite a nice feature as most casinos don’t have a phone line to call.
Still haven’t received my winnings and withdrawn it on 27th November 2022. No contact what’s so ever I’ve send numerous emails and heard nothing.
Withdrew money on 27th November and it’s now the 10th January and I still haven’t received. Send numerous of emails no one replying.
Terrible site won’t give you yours money – withdrew my money that I won on 27th November 2022 and still haven’t received it. Not replying to my emails nothing. Absolutely shocking, take yours but won’t pay out.
Hi Greg,
Thanks for leaving your comment about Casino Lab.
Unfortunately, this site shut down for UK players during December 2022. However, you can contact them again to ask about the status of your pending withdrawal. Visit their website to find out their contact details.
Regards,
Casino Professor Team
Still not received or heard anything it’s now 10th January. Has anyone else received theirs yet? It’s an absolute joke.
Hi cannot get on website I log in but it won’t let me play any games.Is this site still available been playing for quiet a while.
Hi Janet,
Thanks for getting in touch with us.
Unfortunately, Casino Lab closed for UK players in December 2022. This means you can no longer gamble on this site.
If you have any real money left in your account, we strongly recommend requesting a withdrawal as soon as possible. You can contact their customer support team if you have any queries.
Regards,
Casino Professor Team
AVOID THIS SITE PLEASE!!
They gladly take your money but after a while they refuse to pay withdrawals. They make excuses to why documents are not adequate. They want you to upload the docs to their site but there is not a place for it. Then you submit your docs via email and all you get from them is that “documents are not processed when submitted to email, use your account to upload them”.which is impossible. Also they always stall the process by saying that 72 h is needed to handle your case further. Games were great and they payed well but my god l have NEVER witnessed more dishonest and repugnant online casino. AVOID IT
Hi Otto,
Sorry to learn of your issues while playing at Casino Lab.
Are you unable to log in to your account to upload your documents? If so, you can contact customer support to ask if they could provide a link for this.
Unfortunately, casino verification can take a while to complete – but it is a necessary requirements of Casino Lab’s licence.
Hopefully everything is resolved very soon for you.
Regards,
Casino Professor Team
DO NOT TRUST
Still waiting for withdrawal after providing multiple documents they requested etc, live chat said everything is enough and still they ask for the same thing over and over, and have now blocked my account. Filing a complaint against the company
Hi Brad,
Thanks for leaving your comment – sorry to hear you’ve been having issues.
Are you able to contact customer support asking why your account was blocked? They should be able to provide an explanation.
We hope everything is resolved as quickly as possible.
Regards,
Casino Professor Team
I like many others are having problems getting my withdrawal money processed. All documents verified yet still nothing. Email response is days and an automated response acknowledgement. I’ve been waiting since 27th October. I send an email every day and the chat is a bot so no joy at getting anywhere. I wo t be playing again until they return. Y money and restore my faith. Gaming Commission is my next avenue to get contact as thoroughly fed up with it now
Hi Angela,
Sorry to hear you’re having withdrawal issues at Casino Lab.
Unfortunately, we don’t have access to your account information so we can’t see the current status of the payout. But some withdrawals can take longer to process than others.
We hope everything gets sorted out as quickly as possible.
Regards,
Casino Professor Team
Absolute [expletive] show of a casino AVOID!!!! AVOID!!!!!! AVOID!!!!!! READ ALL REVIES BEFORE EVEN SIGNING UP!!!!!!!
Well over 2 weeks to have my account verified…… AND IT’S STILL NOT BEEN DONE.
Everytime I contact the support i get the same old reply…… “It has been raised as priority and you will receive an email”. Well guess what???? I haven’t received any email.
Every bit of documentation i sent them is always on point when i’ve signed up to other casinos.
Hi Brian,
Thanks for leaving your review of Casino Lab. Sorry to hear you’ve not had a good experience.
Unfortunately, there’s no set timeframe for how long verification can take. You need to make sure you upload clear copies of up-to-date documents. The casino should then look to manually verify these documents as soon as possible.
We hope everything gets sorted out as quickly as possible.
Regards,
Casino Professor Team
I played a lot on this site. Initially it worked well . withdrawals were processed within 5-7 days.but now withdrawals are not processed even after 10 -15 days . don’t know what happened but it is frustrating and disheartening.
Hi Narender,
Sorry to hear that withdrawals at Casino Lab have slowed down for you.
Unfortunately, this can happen as some withdrawals may need extra checks to be completed first before they are processed. This can happen even if you’ve made withdrawals previously.
We hope everything speeds up for you as much as possible.
Regards,
Casino Professor Team
Avoid at all cost, nothing but problems, I have played this site since the beginning of year, initially verified my account with no problems, and although my first withdrawal took over 3 weeks, I say this as a blip until recently! Have made numerous withdrawals and always hit bank within 3 days, however my last withdrawal I made 2 weeks ago is yet to hit my bank! They blame world pay initially then it’s sitting with a verification team, then the recent asking me to verify a new card I used, which I have been using since June! This casino site appears not to have the ability to pay customers winnings! User should really avoid at all costs as it seems it’s an extra gamble on top if you get paid!!!
Update: got excited as got txt msg saying sorry for problem with withdrawal it should be sorted (It’s Not!!!!!!) have 10 free spins worth a whole £1!! Cheers for the amazing apology….not! How about giving me my £450 and you can keep your £1!
Update…All gone quite! But did notice they are quick to reply to positive comments!!!
Update… Still no withdrawal, Saturday received an email to verify an already verified account!! They give me options which included sending an up to date bank statement showing my deposit that won the pending withdrawal, sent within 10mins, Monday told actually still not good enough!! Company are blatantly moving the goal posts to avoid paying! Can’t reiterate this a genuine post as things happen!!!
Hi Laura,
Sorry to hear you’ve not enjoyed your time at Casino Lab recently.
Unfortunately, some withdrawals may require extra checks. This can happen even if you’ve been playing at a site for a while and have made previous withdrawals.
Are you able to contact their live chat support? They should then be able to tell you what the problem is.
We hope it is all sorted as quickly as possible.
Many congratulations on your win!
Regards,
Casino Professor Team
26th won £260, all approved but the money never get into my bank account. Contacted Cs and been told that Worlpay have issues processing payments and an apology on theirs behalf. Checked online about that, and everything seems to be up and running. Feels dodgy af. Worst part…another 9k withdrawal in pending. I have a bad feeling this is going to end in court
Hi Vlad,
Thanks for getting in touch with us about Casino Lab.
Are you able to contact customer support? They should be able to provide an update about the status of your withdrawals.
We hope the payout is processed as soon as possible.
Many congratulations on your win!
Casino Professor Team
[Expletives] scumbags
Stay away
Play in recognised platforms not this morons
Hi Chip,
Thanks for getting in touch with us.
Sorry to hear you’ve not had a good experience with Casino Lab. Was there anything specific that was a problem?
Regards,
Casino Professor Team
I joined on the 30th july2021 and had a win requested a withdrawal of £700! 2 days late get a pop up saying account blocked after over 50 emails!! ( no one rarely reply’s!!!) I then get asked to send documentation of everything which I did so my withdrawal can be processed!! Start of this withdrawal was 27!!! Days ago then today I get a email saying my winnings have been confiscated for having a bonus??? Strange thing is I didn’t even have a bonus I’d like my £700 and I’d like it ASAP this gaming site needs reporting to all available gaming commissions it’s disgraceful!!!
Hi Christine,
Thanks a lot for getting in touch with us about Casino Lab. Sorry to hear you’re having issues withdrawing.
Unfortunately, we don’t have access to your account information so we can’t check about the bonus. Are you now able to log in to your account? It might be possible to check your history to see if a bonus was credited to you.
Alternatively, you can always reply back to the email you received asking for more information about the decision to confiscate your winnings.
Please let us know if you have any further comments or queries.
Regards,
Casino Professor Team
playing drive multiplier mayhem had one thousand spins got bonus won 2.20 after spending £100 so I go on my 2nd game good of dead had one thousand and five hundred spins and never got a single bonus one game ok two game takeing that many spins tells you to keep away it’s the worst site I’ve seen in 35 years playing slots so please try another site thanks.
Hi J.Dunkley,
Thanks for getting in touch about your experience at Casino Lab.
Sorry to hear that you didn’t have much luck. Unfortunately, there’s never any guarantee that you’ll win when playing slots as they are games of chance.
The games you mention have been provided to Casino Lab by respected and licenced game providers. It isn’t possible for the games to be rigged or otherwise tampered with as they are constantly checked and audited. Unfortunately, it was due to being unlucky.
Please let us know if you have any more questions or comments.
Regards,
Casino Professor Team
I have pending withdraw and have to wait 72h.After 72h casino lab assk me for verification documents,I send documents and now waiting new 72h.from day when I requested withdraw is past 168h bud casino lab didn’t contact me,im writing emails, no-one responded.,try to call bot say use live chat,I’m going use live chat bot say wait 72h ….is looking like Cheating. NEXT MY STEP REPORT TO GAMBLING COMISION
Hi Goran,
Thanks for letting us know about your withdrawal issues at Casino Lab.
Unfortunately, there’s no set timeframe for when verification documents will be approved. However, it has been known to take several days in some cases.
We hope everything is sorted out for you as soon as possible.
Regards,
Casino Professor Team
Kem
Won abit less then what I deposited luckily. Have been waiting longer then 13 days now for withdrawal still nothing! Pls read on it gets more Interesting!
However on the 16/07/21 set up a deposit limit of £50 a week for myself, already have had deposited nearly £1000 that same week. But same night was aloud to re deposit, thats kind of weird for me but irresponsible for Casino Lab to operate, and i am pretty sure that’s AGAINST Gambling Regulations as a customer, regulator.
Casino Lab: You do not have to respond to this Message, but this will be escalated, for myself and for all those people out here who you are responding to regarding withdrawals, with the same emails. Which doesn’t actually reassure or mean anything.
Guys and girls if you’ve read this message before sign up, Please avoid!!
Uk Free Speech 🙂
Other than this, dont know about emails or phone calls never bother with them but at live chat theres always some un useful guy/girl just answering back with same objective, to prolong their payout process.
Would love to review more but don’t have time
Hi Kem,
Thanks a lot for your feedback about Casino Lab. Sorry to hear you’ve not had a good experience.
Just as a note, Casino-Professor.com is an online casino comparison site. The replies to our user comments are entirely our own.
We understand it can be frustrating but some withdrawals can take a long time to approve. This is more likely to be the case when the withdrawal amount is high. We hope the payout delay is resolved as quickly as possible.
Regarding the deposit limits, they sometimes only start from the date and time they are set. Some deposit limits are also done on a rolling period, not a fixed period such as Monday to Monday. So, for example, if you set a weekly deposit limit of £50 on 16th July at 12pm then you would only be able to deposit up to that amount within a 7-day period from then on. You can contact Casino Lab’s support for more information on how their deposit limits work.
Thanks a lot for getting in touch – and we wish you all the best in future.
Regards,
Casino Professor Team
On 1 and 2 July I win some money. Today its 13 July, nothing. 5 times they tell me to I need wait 72h to verifyte my account . All documentation it’s aproved. And yesterday they decline one of documents and send me email that this document missing. I am very pist off. I send the same document again and its aproved immediately. Of course they send me email I need to wait more 72h. Next step today is the send the email to gambling commission. I hope to take my money someday.
Hi Neno5522,
Thanks for leaving your review comment about Casino Lab.
Sorry to hear you’re experiencing a delay with your withdrawal. Unfortunately, this can happen when verification documents are requested to verify your account.
We hope your payout is delivered as quickly as possible – and congratulations on your win.
Regards,
Casino Professor Team
I have 3 pending withdrawals since 15/6/2021 and like everyone else’s review there is absolutely NO RESPONSE to emails, the Live Chat is not working and the telephone number is an automated message telling you to email or use Live Chat. I note the response to all the reviews here also read like automated responses.
Hi Amanda,
Thanks for getting in touch with us about Casino Lab.
Apologies if our responses seem similar, but we aren’t able to provide any information about a player’s withdrawal at Casino Lab as we aren’t able to access that information. All we can say is that the withdrawals are checked before they are processed which can take some time.
We hope everything is resolved for you as quickly as possible.
Regards,
Casino Professor Team
I would not play on this site as there site tells you max withdrawal time 72hours give you no option to upload your documents untill they ask for them ( just want to drag it out) there live chat is not live it is automated and you get no where they never answer there phones and do not replay to emails except the same automated reply back, already on day 4 and nothing has happened no reply no withdrawal, and there withdrawal fee is £19.99, no other site has these problem and pay instant or within 24 hours
Hi Louise,
Thanks for leaving your review of Casino Lab.
Unfortunately, the withdrawal times stated are averages only. Casino Lab are required to check all withdrawals before they are processed. Unfortunately, this can cause delays that in some cases go beyond 72 hours.
Sorry to hear about the £19.99 withdrawal fee too. This is disappointing – but we mentioned that this was a possibility in our review above.
We hope everything is resolved soon – and congrats on your win!
Regards,
Casino Professor Team
What the [expletive] happen?…..I been restricted about customer service and they sayd I will receive my withdraw back but nothing since One week ago…….I try so many time to get in touch with someone but no answer….what the holly [expletive] is this?
Hi Mihaela,
Thanks for getting in touch with us about Casino Lab. Sorry to hear about the delay to your withdrawal.
All withdrawals are checked at Casino Lab before being processed. Unfortunately, this can take several days to complete.
We hope everything is resolved soon – and congratulations on your win!
Regards,
Casino Professor Team
make a deposit and if you lose then deposit and lose again then make further deposits daily for a week or two and lose , then at least you won’t have the experience to understand that if you did win and withdraw you have also lost,as you don’t get your winnings anyway, avoid this sham site and any of their sister sites at all costs, there are so many bad reviews on many forums about this site and its shamefull they are still allowed to operate.
Hi Barry,
Sorry to hear about your experience at Casino Lab.
Casino Lab manually checks all withdrawals before they are processed. Unfortunately, it can take a while to complete.
We understand this can be frustrating, but usually the casino needs time to verify the withdrawal in full.
We hope this is sorted out for you as soon as possible.
Regards,
Casino Professor Team
scam site stay away people, read the nice replies to the posters from casino lab, they know exactly whats going on,so blame them as much as their employers. nothing worse than people being paid a pittance to defend a site that’s screwing over people,,disgraceful. whats sad is people will join this site and once they get srewed over will they then read reviews, yet theres plenty of reviews about this site.
Hi Rachel,
Thanks a lot for getting in touch with us about Casino Lab. Sorry to hear about your experience.
Casino Lab is licenced by the UK’s Gambling Commission. The Gambling Commission enforces strict rules and regulations to ensure that their licensees do not run scam sites. Is there anything specific that was a problem?
Regards,
Casino Professor Team
Absolutely ridiculous I have been waiting days for a withdrawal, sent loads of emails, phone line don’t work, never anyone available on chat, looks like a scam website and they never pay out, please don’t trust this site
Hi Rebecca,
Thanks for telling us about your Casino Lab experience. Sorry to hear about the withdrawal delay!
When you make a withdrawal, a licenced casino site (such as Casino Lab) must approve it. This is done for security and safety precautions. Unfortunately, it can cause a delay in some cases.
We hope it all gets sorted out for you as quickly as possible.
Regards,
Casino Professor Team
Have tried speaking too casino lab send many messages too the link they give you no reply days in. Phoneline does not work and live chat well you can not speak too anyone live. No communication between them and players! Not sure what’s going on be nice too be able too speak too anyone regarding my cash out and as for 48-72hr well that’s a joke too. Any chance of speaking too anyone direct as in live or nsybe a email reply as I’ve sent 3. Casino lab is comical as a new player I won’t be back and chatting now too IBAS as had enough!!
Hi Dean,
Thanks for leaving us your review of Casino Lab. Sorry to hear you’ve been having issues.
Casino Lab needs to approve all withdrawals before they can be paid out. Unfortunately, this can cause delays in some cases – and there’s no definite timescale for the approval process.
Are you not able to connect to live chat at all? They should be able to provide a support agent, although during busier times this may require a bit of a wait.
We hope your issues are resolved as quickly as possible.
Regards,
Casino Professor Team
Casinolab has not paid my withdrawal. Contacting their customer service is a way for them to buy time before you give up. They say they have phone support which no one ever answers. So then I tried emailing twice and no response at all. They have 24 hour live chat but won;t give you any answers on it. Do not deposit with them. They are scam artists and you will never get paid out.
Hi Eric,
Thanks a lot for leaving your comment about Casino Lab. Sorry to hear about the delay to your withdrawal.
All withdrawals need to first be approved by licenced online casinos, such as Casino Lab. Unfortunately, there’s no definite timeframe for this and it can take a while in some cases.
We recommend giving it a few days before contacting customer support again to try for an update.
We hope it is resolved as quickly as possible.
Regards,
Casino Professor Team
I withdrew money to my account which I am yet to receive ive been given no confirmation email no nothing and I locked my account so can’t get onto my log in to see when my money is going to go in
Hi Nathan,
Thanks for leaving us your experience of Casino Lab.
Are you able to contact their customer support about this? They should be able to provide more information about your withdrawal request and account status.
We hope things are sorted out for you as soon as possible.
Regards,
Casino Professor Team
Scandalous would avoid with a barge pole wish I read the reviews before signing up I won’t some money on free spins but was wager and ended it up winning 1670 made the withsrawal on the 10/5/2021 and it’s not Thursday the 14 so entering our 3rs days my withdrawal has been pending I have tried contact them and I have one reply saying it’s still being processed once is approved one of our crew member will be intouch shortly baring in mind I got that email on the 12/5/2021 at 6 am wendays Since them numerous forms filled out numberous emails to aupport@ casino lab giving me a reference number saying one of crew member will be in rich shortly it’s scandalous could caisninlab be brought into this
Hi Sean,
Thanks for leaving your comment about Casino Lab.
All withdrawals at UK casinos must be checked and approved before they can be processed. This is a requirement of their UK licence. Unfortunately, in some circumstances, it can take several days to complete.
You can keep contacting customer support for updates on any progress. Please let us know if you have yet to receive your payout in the near future.
Congratulations on your win!
Regards,
Casino Professor Team
I know they can take a few days but not 10 days it’s because that how long it’s since I requested my withdrawal and I’ve sent numberous email proberly 100 and I’ve reviewed 3 and eberytime they have said ifs being escalated so the review can be completed 10 days later its still under review
Hi Sean,
On some occasions, it can take many days for withdrawals to be approved. Unfortunately, there’s no definite timeframe for this – and it can happen at other UK gambling sites.
We hope everything is resolved as soon as possible.
Regards,
Casino Professor Team
Not a bad site. Signed up and verified which did take ages but got there in the end. Won nothing from bonus but decent games at least.
Hi Stu,
Thanks a lot for leaving us your review of Casino Lab.
Sounds like you were unlucky with the bonus, but it’s good to hear you enjoyed playing their games. We always recommend that people use bonuses as a way to try out a casino’s games – and treat any win as a lucky addition.
Best of luck in future,
Casino Professor Team