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Casino.com Review

Casino.com Review Update – Casino.com UK stopped operating in January 2023. This means players from Great Britain can no longer play here. View our list of top 20 online casinos UK or select from the options below for an alternative place to play:

  1. 1
    MrQ Casino NO WAGER

    5 / 5
    No Deposit Bonus
    EXCL: 5 Free Spins

    First Deposit Bonus
    EXCL: 30 Free Spins -- code: PROF35

    Payment methods
    Bank transfer, MasterCard, Pay by Phone Bill, PayPal, Revolut, Visa, Wise

    First 5 spins: Players who have successfully completed age verification will be credited 5 Free Spins on Starburst 10p per spin, no deposit required, no wagering requirements. Subsequent 30 spins: Min deposit & spend £10. Max 30 spins on Starburst at 10p per spin. Spins credited upon spend of £10. 18+ Full T&Cs Apply.


    18+ | Gamble responsibly | BeGambleAware.org | Full T&Cs apply

  2. 2
    Jackpot.com HOT

    5 / 5
    No Deposit Bonus
    -

    First Deposit Bonus
    EXCL: Bet £15 - Get 50 Free Spins (no wager)

    Payment methods
    Bank transfer, Boku, Ecopayz, MasterCard, MuchBetter, Neosurf, Neteller, Pay by Phone Bill, PayPal, PaysafeCard, Revolut, Skrill, Trustly, Visa, Wise

    18+. New Players only. Minimum deposit £15. Must spend a minimum of £15 on Qualifying Games within 48 hours of first deposit being made to get 50 Free Spins on Bigger Bass Bonanza. Free Spins have no wagering requirements. Max win of £100 from these Free Spins. T&Cs apply.


    18+ | Gamble responsibly | BeGambleAware.org | Full T&Cs apply

  3. 3
    Lottoland NEW

    4.9 / 5
    No Deposit Bonus
    -

    First Deposit Bonus
    EXCL: 50 or 100 Free Spins (no wager)

    Payment methods
    Bank transfer, MasterCard, MuchBetter, PaysafeCard, Revolut, Trustly, Visa, Wise

    Offer 1 - sign up, deposit and stake £10 on Rainbow Jackpots, and receive 50 Free spins on Rainbow Jackpots. Offer 2 - sign up, deposit and stake £30 on Rainbow Jackpots, and receive 100 Free spins on Rainbow Jackpots. 7 day bonus expiry. Full T&Cs Apply. begambleaware.org. 18+, Please play responsibly, #ad


    18+ | Gamble responsibly | BeGambleAware.org | Full T&Cs apply

  4. 4
    Duelz

    4.9 / 5
    No Deposit Bonus
    -

    First Deposit Bonus
    100% up to £100 + 100 FS

    Payment methods
    Bank transfer, MasterCard, MuchBetter, Neteller, PayPal, PaysafeCard, Revolut, Skrill, Trustly, Visa, Wise

    18+ new players only. Min deposit: £20. Max £100 bonus. Max bet with active bonus: £2. Wagering required 100% match bonus: 30x deposit + bonus. Max win from welcome bonus: £500. 100 Free Spins are given out 20 per day on Book of Dead for 5 days in a row. Max Free Spins winnings: £100. Free Spins winnings credited as bonus money with 45x wagering & 3 days expiry. Deposit bonus & Free Spins wins are forfeited 30 days after bonus is credited if the wagering is not met. Game weighting and restrictions apply. Play Responsibly. www.begambleaware.org


    18+ | Gamble responsibly | BeGambleAware.org | Full T&Cs apply

  5. 5
    Jackie Jackpot NEW

    4.4 / 5
    No Deposit Bonus
    -

    First Deposit Bonus
    EXCL: 50 Bonus Spins (no wager)

    Payment methods
    Bank transfer, MasterCard, MuchBetter, PayPal, PaysafeCard, Revolut, Skrill, TrueLayer, Trustly, Visa, Wise

    New players only. 18+. Min deposit £10. Max bonus 50 Spins on Big Bass Bonanza. No wagering applies. Spins available for 24 hours after being credited. Promo code: BBB50. Valid until 31.12.2023. BeGambleAware.org


    18+ | Gamble responsibly | BeGambleAware.org | Full T&Cs apply

Is Casino.com UK closing?

Casino.com UK permanently closed in January 2023. This means that players from Great Britain can no longer play on this site.

How do I withdraw my money from Casino.com UK?

Players were asked to log in to their account and withdraw any of their own money before 12th April 2023.

If you still have money in your account, make sure to contact them to request a payout as soon as possible.

What happened to Casino.com UK?

In January 2023, Casino.com UK’s parent company Mansion decided to surrender their UK Gambling Commission licence. This meant that Casino.com UK must shut down as it could no longer be operated in Great Britain.

What happened to Casino.com UK’s sister sites?

All of Casino.com UK’s sister sites have also closed. That’s because Mansion decided to surrender their licence from the UK Gambling Commission entirely, so they are no longer allowed to operate a gambling site in Great Britain.


Casino.com review

Casino.com is an online casino that launched in 2008. Casino.com is currently owned and operated by Mansion Europe Holdings Ltd. With such a name, you would expect them to offer a top quality UK casino experience. But is that the case? Read our Casino.com review UK as we cover all the aspects – good and bad.

Payment methods

You can use the following payment methods at Casino.com UK:

  • Visa
  • Mastercard
  • PayPal
  • Maestro
  • Skrill
  • Neteller
  • Paysafecard
  • Ecopayz
  • MuchBetter
  • Neosurf
  • Bank Transfer

As you can see, there’s a wide variety of payment methods available to make a deposit. It’s great to see Casino.com UK as one of the elite PayPal casinos – so top marks for our Casino.com review for that!

Unfortunately, Casino.com UK no longer accepts Pay by Phone payments in the UK – which is disappointing. You can select an alternative from our list of Pay by Phone casinos. However, they do still offer a much wider variety than other sites. For example, they are a Neosurf casino UK which very few others can say they are.

Minimum deposit

The minimum deposit at Casino.com is £10.

It used to be £5 when Pay by Phone payments were accepted – but these are no longer accepted. Again, you can select an alternative £5 minimum deposit casino UK if you would prefer to play with less.

So this part of our Casino.com review is a bit mixed overall.

Casino.com withdrawal times

The time it takes to get a withdrawal at Casino.com is between 24 hours and 4 working days on average. All payout requests need to be approved before they are processed. This is usually done within 24 hours but can take longer in some cases – especially if extra verification documents are needed.

Once approved, the time it takes to receive the payout depends on which Casino.com withdrawal method you use:

Casino.com withdrawal methodAverage withdrawal time
PayPalWithin 24 hours
MuchBetterWithin 24 hours
SkrillWithin 24 hours
NetellerWithin 24 hours
PaysafecardWithin 24 hours
EcopayzWithin 24 hours
Debit CardsWithin 48 hours
Bank Transfer24 – 48 hours

As you can see, Casino.com is one of the very few Paysafecard casinos UK that actually accepts withdrawals using Paysafecard. You can transfer money back to your online Paysafecard account if you have one.

But remember you can only withdraw using a payment method that you’ve previously used to make a deposit. If this isn’t available then you will have to request a Bank Transfer.

Minimum withdrawal

The minimum withdrawal at Casino.com is £5 when using bank card.

For all other payment methods it is £10 or higher.

Our Casino.com withdrawal review

As mentioned earlier in this Casino.com review, we managed to make a withdrawal ourselves from this site. Here’s our Casino.com withdrawal review.

As we deposited using our bank debit card to get the bonus, we were only allowed to withdraw back to that same debit card. We requested it on 6th October at 13:54 as you can see here:

Our Casino.com withdrawal request

In general, withdrawing as early as possible during the day can help to speed things up. As it gives the casino’s payments team more time to check and approve your payout.

However, our payout request wasn’t approved until the next day. We know this because we received a confirmation email on 7th October at 18:01 as you can see here:

Our Casino.com withdrawal request approved

Admittedly, the payout was then in our account very quickly.

Here’s a screenshot showing that we received the payment on that same 7th October day:

Our Casino.com payout

NOTE: Payouts by Casino.com UK are credited by Onisac.

Slots & games

Casino.com UK offers 1500+ slots and games that British players can play. All these games are provided by a range of top quality providers. Previously, they only offered games by Playtech – but they’ve since added:

  • NetEnt
  • Microgaming
  • Pragmatic Play
  • Play’n GO
  • Quickspin
  • Blueprint
  • and more

The vast majority of these 1500+ games are slots. You can browse and search the entire list on their website using useful filters – such as new releases, slots with specific features, jackpots, and more.

Aside from slots, you’ll find plenty of table games like roulette, blackjack, baccarat, and more.

Live Casino

If you want to play with real dealers, Casino.com have a pretty good library of live casino games. You can connect to video streams to play the following games:

  • Roulette
  • Blackjack
  • Game Shows
  • Baccarat
  • Poker variations
  • and more

At the time of this Casino.com review update, there were 40+ live casino table games overall.

Mobile play

Casinocom mobile review

You can play at Casino.com UK using your mobile phone or tablet. We mostly used our mobile phone’s browser when completing this Casino.com review and found pretty much the same experience as you would get on a computer.

So you can enjoy the same bonuses, promotions for existing players, payment methods, and other features at Casino.com using your mobile.

The only slight difference is that a few old games may not be available on mobile. This isn’t the fault of Casino.com. It’s because the games themselves were developed a long time ago using outdated technology that isn’t compatible with Apple, Android, and other mobile devices. But this issue only affects a very small number of games. The vast majority can be played on mobile too.

App

You can download the Casino.com app from the Apple App Store or Google Play if you want.

We didn’t do this ourselves – as the experience with our mobile phone browser was completely fine. But it’s an option in case you want a native app.

Casino.com verification

You have to open an account and verify your identity before you can play. This is due to UK licence obligations. All of our top 50 online casinos have this licence – including Casino.com UK – so you must complete verification at any of them to start gambling.

However, Casino.com will try to be a no verification casino UK. This is when they manage to verify you automatically – with no documents required. Make sure to fill in the registration form correctly. Casino.com will then try and match your information with a variety of databases to complete the verification.

We were lucky enough to be automatically verified when conducting this Casino.com review in UK. After entering our details, we were told our account was open:

Casino.com account verified

But automatic verification is not guaranteed.

If it’s not successful then you’ll need to complete the online casino verification process. You will probably need to send in documentation to do this. Common verification documents include:

  • Proof of ID – such as passport or driving licence
  • Proof of address – such as a recent utility bill or bank statement

Casino.com UK will then manually check these documents to approve your account. To try and speed things up, make sure to send clear copies of recent and valid documents.

Customer support

Our Casino.com review of the customer support is mixed.

The good thing to know is that help is available 24/7. You can use the following methods to get in touch:

  • Live Chat
  • Email
  • UK freephone
  • FAQ

However, live chat is only available if you are logged in. This is pretty annoying as it means you can’t ask a question and get an answer in real-time unless you have created and verified an account.

Most sites offer Live Chat to everyone – even those not logged in. So hopefully this is changed soon.

Perhaps to make up for it, Casino.com have a UK freephone number alongside a contact email address and an FAQ section. This is good as it means you have a lot of options to get help.

But unfortunately, our Casino.com review rating for customer support won’t improve until Live Chat is available for everyone.

Is Casino.com legit?

Casino.com is owned by Mansion. They have been in the industry for a number of years. There are many security measures and preventatives to keep your personal data secure, meaning Casino.com is a totally legit site to play at.

Licence

To operate, Casino.com has a licence under the wing of Mansion from the UK. Their UK licence allows them to legally operate for British players.

It’s great to see that no recorded sanctions have been attributed to Mansion’s UK licence throughout their time in the industry. This again shows them as a safe and trustworthy casino site.

Casino.com Reviews from players

  1. By far the worst casino on the market

    1. Hi George,

      Sorry to hear Casino.com hasn’t been a good experience for you.

      However, are you able to give us a bit more detail about what went wrong?

      Regards,

      Casino Professor Team

  2. It’s a con

    1. Hi Matthew,

      Sorry to hear you’ve not had a good experience at Casino.com.

      Are you able to provide more information about your issue?

      Regards,

      Casino Professor Team

  3. Good casino but be aware you can play hundreds of spins without getting any bonus. I have lost much more than I ever won, and if I won, they surely made sure they got their money back. Like any casino I suppose !

    1. Hi Michele,

      Thanks for leaving your Casino.com review.

      As online casinos offer games of chance, it isn’t guaranteed that you will activate a slot machine’s bonus rounds, unfortunately.

      We hope you have better luck in future.

      Regards,

      Casino Professor Team

  4. where my 200 free spin..i want to continue that slot was i play and win 200 time free game…?

    1. Hi,

      At the time of writing, our Casino.com review includes a UK bonus which gives players in Great Britain 20 spins as soon as they sign up. The other 180 spins are then unlocked if the player makes a qualifying first deposit of £20 or more.

      This offer is valid for players in Great Britain. A different bonus may apply to players in other regions. You can check what that is on the main Casino.com website.

      We hope this has answered your question. Please get back to us if you have any further queries.

      Good luck with your gaming!

      Regards,

      Casino Professor Team

  5. SCAM!! Don’t play in this casino, you will not get your money back.

    1. Hi Bine,

      Sorry to hear you’ve not had a good experience at Casino.com. Are you able to explain a bit more about what happened?

      As online casinos contain games of chance, it’s not guaranteed that you will win money while playing there. However, do let us know if your issue is to do with something else other than their games.

      Regards,

      Casino Professor Team

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