Captain Spins Casino Review
- No Deposit Bonus
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- First Deposit Bonus
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*Captain Spins Review Update* – We no longer consider Captain Spins to be part of our best online casino reviews UK. Therefore, we recommend selecting an alternative from our list below:
Captain Spins is an online casino operated by White Hat Gaming which launched in January 2020. The site is themed on a spins-based superhero and has several features that players will enjoy. It’s difficult to compare with brand new online casinos as White Hat Gaming already has a lot of experience. Therefore, we expected big things when putting together this Captain Spins casino review.
Pros ✔
- 1000+ slots from dozens of quality providers
- Useful game filter options
- PayPal payments (UK only)
- Daily promotions
- 24/7 support
- Reasonable x35 wagering on the bonus
Cons ✘
- VIP program is invite-only
- Withdrawal approvals can take up to 2 days
- No longer one of our top 20 online casinos UK
Captain Spins verification
As with all sites within our top 50 online casinos UK, Captain Spins is fully licenced. Part of this licence states that all players must have a verified account before they can play.
Often, Captain Spins verification is completed by sending in ID documents and other information to them. This can include:
- Photo ID document
- Proof of address
- Proof of payment method
To try and make this go as fast as possible, make sure to have clear and recent copies of the required documents on hand. Check our guide on how to try and ensure a quick verification casino UK.
Captain Spins may request extra documents if go to make a withdrawal. See more on this below.
Captain Spins bonus
Signing up as a new player at Captain Spins will get you a first deposit bonus.
A minimum deposit of £20 is needed every time to unlock each offer, with wagering requirements of x35 applying to any winnings (more terms below).
Bonus Terms & Wagering
It is crucial to read the terms and conditions before playing.
Bonus code
N/A – You don’t need a Captain Spins bonus code to activate the offer above.
Captain Spins free spins
Captain Spins offers “bonus spins” for their UK players, which work in the same way as free spins but with a different name due to restrictions.
In total, new UK players can get up to 520 bonus spins if they make the four qualifying deposits needed.
As of this Captain Spins casino review, the bonus spins are available for the favourite Book of Dead slot by Play’ n GO.
Promotions for existing players
If you become a regular player at Captain Spins, they have plenty of promotions for existing players to keep you happy. Here are some examples.
Loyalty Points Scheme
Captain Spins has a VIP program, but it’s only likely to interest a small percentage of players.
That’s because the scheme is invite-only, with the criteria for entry being “based on your gameplay”. The potential rewards are lucrative – such as sporting tickets, holidays, and gifts – but this only reinforces our thinking that it’s mostly for high rollers.
Luckily, we found a few other offers while conducting this Captain Spins casino review which are catered towards more casual players.
Deal of the Day
If you head to the Promotions page, you’ll see that there is a casino bonus available every single day.
Previous packages have included cashback, bonus spins, new game promotions, rank ups – and also casino bonuses that give away extra bonus money.
Although the exact offer won’t be revealed until the day itself, you’ll be able to see what type of bonus it’s going to be. So, if you like cashback for example, you can plan to play on a day where this offer will be live.
Deposit methods
There are a number of different ways to make deposits to the Captain Spins site. Although it’s not the most exhaustive list ever, they’ve included all the major payment methods:
- PayPal (UK only)
- Card
- Neteller
- Skrill
- Paysafecard
- Trustly
- Apple Pay
- MuchBetter
- Bank Transfers
Of course, the big standout is that they join the elite list of PayPal casinos in the UK – with this payment method being particularly popular for British players.
Captain Spins withdrawal times
The time it takes withdrawals to be approved at Captain Spins is up to 48 hours in most cases. However, your first withdrawal may take longer as additional checks might need to be performed (with more verification documents being sent), in line with the casino’s UK licence requirements.
Once a withdrawal has been approved, the time it takes to get your money depends on which withdrawal method you use:
- PayPal: within 24 hours
- Skrill: within 24 hours
- Neteller: within 24 hours
- Card: up to 38 hours
- Bank Transfer: 3-5 business days
Therefore, using an e-wallet is generally the best way to get access to any winnings as quickly as possible.
Slots & games
There is a huge library of games available at Captain Spins, with comfortably 1000+ slots ready to play. Alongside these machines, you can find table games, scratch cards, jackpots, and live casino.
All of these games are provided by some of the best game developers within the industry. These include NetEnt, Microgaming, Thunderkick, ELK, Red Tiger, Evolution, Play’n GO, Quickspin, Slingo and many more.
New games are released on a regular basis.
Mobile play
As with all our casino sites, Captain Spins is available on mobile via smartphones and tablets. The site is fully mobile-optimised which means you can use your device’s web browser to access the games and play. No need to download an app.
As Captain Spins has a big library of games, not all of them are available on mobile. This is because they are relatively old and were developed using Flash technology, which isn’t available on mobile. However, this only affects a few games, so you’ll still have a lot to choose from. Also, all new releases will be available on mobile.
Is Captain Spins legit?
Captain Spins is operated by the well-known White Hat Gaming group. They have been running online casinos for a long time now and know much about keeping their players safe. We’ve previously reviewed a few of their other brands on Casino Professor and given them solid ratings:
To keep information safe, Captain Spins deploys 128-bit SSL encryption. This means data transferred between player and casino is not intercepted by unintended parties.
Licences
Captain Spins is currently listed on White Hat Gaming’s gambling licence from the Gambling Commission in the UK.
This is a very reputable body that holds licensees to a high regulatory standard. They ensure that Captain Spins is completely legit and not a scam. At the time of this Captain Spins casino review, no penalties had been recorded on White Hat Gaming’s Gambling Commission licence, which is good to see.
Customer support
Captain Spins have two ways that you can talk to a customer support assistant:
- Live Chat
The live chat function allows you to have a real-time conversation with an agent – and they are available around the clock, 24/7.
Email is slower and can take up to 72 hours to get a response, so we highly recommend the chat feature if possible.
There’s also an FAQs section which you can look through, but it was very limited at the time of this Captain Spins casino review.
Captain Spins review summary
Captain Spins is a good slots-focused casino, offering a huge collection of games and providers which is a nice touch.
They offer a decent casino bonus to get new players started, alongside regular standalone promotions to keep existing players happy. The VIP program could be improved, while it would be nice for withdrawal approvals to be guaranteed a bit quicker.
If you do give them a go, we’d love for you to leave your own Captain Spins casino review in the comments below to give fellow players a bit of extra feedback.
Casino Professor Team