21.com Casino Review Canada

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21.com Casino is an online casino that first entered the iGaming industry in 2015. It is operated by Betpoint Group Ltd and has a good reputation. Thanks to its partnerships with leading game providers, 21.com provides players with a rich collection of games, but what else does it offer players from Canada compared with other online casinos? Keep reading our 21.com casino review in Canada to find out about bonuses and more.

Visiting the casino website for the first time, you will be impressed by the design and arrangement, as it is easy to navigate. The games lobby is neatly categorized, and the site is fully mobile-optimized, meaning you can access games from both desktop and mobile devices. 21.com Casino also provides its games in free mode so that players can test all the features before betting real money on them.

21.com Casino review Canada in a nutshell:

  • Huge welcome bonus for Canada players
  • Interac payments accepted
  • Hundreds of games from top developers
  • 24/7 support

21.com casino review Canada

As a Canadian player, there are several things to enjoy at 21.com Casino. First, this casino accepts the Canadian Dollar, so you won’t be required to pay currency conversion fees each time you deposit or withdraw. In addition, it supports some of the most popular Canadian payment methods, including Interac, Mastercard and Visa. If you need assistance from the casino, you can easily reach their customer support team via live chat and email.

In the site’s footer, there is an FAQ section where you can find detailed answers to some of the more common questions. Impressively, 21.com Casino allows Canadian players to claim all its available bonuses, and it does not charge a processing fee for deposits and withdrawals. The site also provides responsible gaming tools, including Deposit Limits, Self-Exclusion options, Account Time Outs, and Session Reminders, for Canadian players to use.

Is 21.com online casino Canada legit?

21.com Casino is a legit online casino that is licensed by the Malta Gaming Authority under licence number MGA/B2C/203/2011 from Betpoint Group Limited. It shares this licence with another of their well-known brands, JustSpin Casino (see our JustSpin Casino review for more).

The website is secured with industry-standard SSL encryption technology, which makes it very difficult for hackers to steal players’ information. Besides that, the operator is RNG-certified, and it partners with a top audit agency to audit its games regularly and make sure that they are fair for players and the casino both.

To ensure transparency, 21.com Casino works with an Alternative Dispute Resolution firm that handles any disputes that might arise with players. It also performs KYC checks and requires account verification before you can make withdrawals. The casino’s T&Cs are also clearly written, and we found no shady information during our review. Our final verdict on 21.com Casino is that it’s a safe and legit online casino for players from Canada to join and start gambling.

21.com online casino easy verification

As mentioned above, 21.com will perform an account verification on their players. This verification is a standard procedure which is done to ensure the safety of both you and the casino. When you are asked to verify your account, you will be requested to upload some documents to verify your identity.

This verification process is pretty quick and easy. After you have made your first deposit, the Document Upload option will become available into your account which means you can provide the casino with your documents. Your documents will be checked by the 21.com casino team as soon as possible which will complete your account verification. It is recommend to upload documents before you are requested to do so, because this smoothens any future withdrawals you wish to make.

21.com no deposit bonus

Unfortunately, there isn’t any no deposit bonus offered by 21.com at the moment. Should they offer a no deposit bonus in the future, we will update this review.

21.com no deposit bonus codes

Since there isn’t any no deposit bonus offered by 21.com Casino, a no deposit bonus code isn’t applicable.

21.com bonus

Newly registered Canadian players can claim a 21.com casino bonus when making a first deposit. It consists of a whopping online casino $1000 bonus overall:

  1. 100% bonus up to C$100 + 1000 free spins
  2. 25% bonus up to C$500
  3. 50% bonus up to C$300
  4. 100% bonus up to C$100

Overall, one of the most comprehensive packages we’ve seen at Casino Professor!

21.com free spins

There’s also a massive number of free spins included in the first deposit offer. These free spins will be given out in batches of 10 per day.

At the time of this 21.com casino review, all of the free spins could be used on the Vampires vs Wolves slot game. Simply open this game to start playing.

21.com bonus code

Before you can claim any of these deposit bonuses, you’ll be required to provide bonus codes while making the qualifying deposits. The promo codes to use for the respective offers are:

  1. BON1
  2. BON2
  3. BON3
  4. BON4

Bonus terms & wagering

As with most top online casinos, 21.com Casino’s bonuses do have terms and conditions attached.

The welcome bonus offer has a 50x wagering requirement for both the deposit bonuses and free spins. This means that you have to wager the bonus amount 50 times before you can cash out any winnings.

The wagering requirement for the deposit bonus must be fulfilled within 21 days, whereas wagering for free spins must be done within 1 day – otherwise, the bonus is forfeited. Additionally, there are some games you are not allowed to play with the bonus offer.

Promotions for existing players

In addition to the welcome bonus, existing Canadian players can also enjoy several other bonus offers at 21.com.

We can’t say exactly what you will get as the promotions tend to change throughout the year. However, when we were completing this 21.com casino review, there were a variety of promotions for existing players. These could give out extra bonus money, free spins, and other offers.

You can visit the Promotions page on their site to see what’s currently available.

Slots & games

Without a doubt, 21.com Casinos’ rich collection of games will fulfil your gaming needs. When clicking their Games section in the top left menu, you get access to their plethora of slots, Live Casino, Video Poker and other games.

21.com offers games from the following well-established casino gaming suppliers: Play’n GO, Quickspin, Elk Studios, Microgaming, Betsoft, Push Gaming, Yggdrasil, Greentube, Pragmatic Play, Just For The Win, Red Tiger Gaming, iSoftbet, Thunderkick, Relax Gaming, Big Time Gaming, 1x2gaming, Nolimit City, Scientific Games and Blueprint Gaming. We do regret the absence of games from one of the best game providers out there, NetEnt.

In their game library you will find the most popular slots such as Book of Dead and Immortal Romance. Of course, 21.com Casino regularly adds brand-new slots into their game range so there will always be a new slot to explore.

You can also enjoy Blackjack, Roulette, Baccarat and Video Poker in their Table Games. Before playing with real money, you can try out any game in its demo mode first, giving you a chance to find out which game you like the most without spending a dime.

All of 21.coms games are also filterable by specific themes such as TV and Music.

21.com casino Live casino

Our 21.com review wouldn’t be complete without discussing its different live casino games in its’ range. Aside from an abundance of slots and games, 21.com Casino offers a large variety of live casino games which are playable on both desktop and mobile devices. Evolution Gaming and Pragmatic Play are the software suppliers for the Casinos’ Live Casino games. Their state of the art technology makes sure online casino players can enjoy a flawless and realistic gaming experience.

21.com offers the classic live casino games in their library including live blackjack, live roulette, live baccarat and Three Card Poker. But also variations and new live games are present in their range such as Mega Wheel, Monopoly Live, Mega Ball and Dream Catcher are at your disposal.

21.com deposit methods

Casino players from Canada can make use of the Canadian-friendly Interac payment method for their deposits and withdrawals. Of course, there are some other payment options available for Canadian players. 21.com also offers MasterCard, Visa, Skrill and Neteller as an option to make your gambling transactions with.

But unfortunately you cannot use Instadebit or iDebit to make payments at 21.com Casino. If you would prefer to deposit using one of these methods, you can view our Instadebit casinos or our iDebit casinos.

Currently the minimum deposit amount is $25, which is very high compared to other online casinos. This is a big downside as most other sites offer smaller amounts. For example, in rare cases you can play at $1 deposit casinos or $5 deposit casinos. However, it’s common to find $10 deposit casinos or $20 deposit casinos at the highest.

So, overall, a bit of a disappointing part of our 21.com Casino review.

21.com online casino easy withdrawal

Requesting a withdrawal on 21.com Casino is very easy to do. All you need to do is go to My Account and click Cashier. You will see the option to make a withdrawal there.

The daily maximum withdrawal amount is $5000 and the minimum withdrawal amount is $50. This brings us to another drawback of 21.com Casino. A minimum withdrawal amount of $50 is more than double the minimum amount we generally find at online casinos. Usually, the minimum amount for withdrawal is $20 – so there is another disappointing aspect of our 21.com Casino review.

21.com withdrawal times

After a withdrawal has been requested, it can take up to 72 hours before a withdrawal is processed at 21.com Casino. Withdrawals need to be approved manually after you request one. Once this is handled, the cash out time depends on what withdrawal method you use. Online banking services like Interac often have the funds into your account within a few hours. This is also the case for e-wallets. However, bank transfers and card payouts can take a few banking days.

Mobile

You can also play anywhere you want using your mobile device. Currently, 21.com does not have its own app but all its fantastic games are accessible via your smartphone or tablet web browser. You will enjoy mostly the same gaming experience as desktop in terms of bonuses, payment methods, features etc.

21.com Canada customer support

21.com Casino’s customer support is available 24/7 through live chat or email (support@21.com). The support team is based in Malta and operates on European time. So the fact that they are available 24/7 is very practical for Canadian players as there’s no need to think about different time zones. You can reach their customer support whenever you need them. Please note their customer service is available in English, but not French.

Unfortunately, their customer support is not reachable via phone. However, their response time is very fast. We were able to connect with a support agent via their Live Chat in less than 1 minute when we wanted more information.

21.com Casino review summary by Casino Professor

We think 21.com Casino is a good choice for Canadian players. It offers impressive bonuses and promotions to take advantage of and there’s a wide range of different casino games available. The games are simple to find and are easily filterable. Also the fact that their customer service is available 24/7 to help their players is a great advantage for Canadian players.

However, there are a few drawbacks that we encountered while writing this 21.com Casino review. Their minimum deposit amount of $25 and minimum withdrawal amount of $50 is definitely one of the highest we have come across. Also the fact that Instadebit and iDebit are not accepted as payment methods can be considered a disadvantage too. Their FAQ Section was quite small too, therefore some information was difficult to find and we needed to contact their support to assist us. Canadian players can be assisted in English but not in French.

Taking everything into account, we think 21.com Casino is a good casino for Canadians. If you do give them a go, make sure to add your own 21.com Casino review below for fellow players to read.

Casino Professor Team

If you have ever played at 21.com Casino, please leave your own 21.com review below. Thank you for your input!

21.com Reviews from players

  1. I won a large chunk of money last week but they are taking longer than the 72 hours to pay it out. My account has been verified and when I contact them they just tell me they have to review large withdrawals. At this point I’m not impressed with them and I worry that they will not pay out my winnings.

    1. Hi,

      First of all, we’d like to congratulate you on your nice winnings on 21.com!

      It is stated in their terms that there is a daily withdrawal limit of $5,000. It is possible that they need to review large withdrawal amounts more thoroughly before they are paid out.
      If your account has been fully verified, it is likely that it will be paid out soon.
      To be kept in the loop about your withdrawal request, we’d advise you to contact 21.com’s customer support. They should be able to keep you informed about your pending withdrawal.

      Regards,
      Casino Professor Team

  2. I didn t get anything for joining but won 500$ 🙂
    Uploaded docs for some free spins, live chat doesn t work, sent an e mail.

    1. Hi,

      Thank you for leaving us your 21.com casino review. Congrats on your winnings!
      It is possible that their live chat was too busy at the time you tried to contact them. Hopefully they’ll respond to your email promptly.

      We wish you great luck in your future gaming.

      Regards,
      Casino Professor Team

  3. love their bonuses and free spins, but why is there no support over the phone? not keen on typing so much.

    1. Hi,

      Thank you for leaving your review on 21.com casino and we agree that they have a pretty good welcome offer!

      We are sorry 21.com doesn’t offer support over the phone. However, we can guarantee that 21.com customer support is very professional and patient. They will certainly try to help you in the fastest way possible, either via email or via live chat.

      We wish you best of luck in your future gaming!

      Regards,
      Casino Professor Team

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